Poor delivery
Nespresso have switched to Amazon for their deliveries and since they have, pods are damaged, deliveries go missing, delivery instructions ignored. They closed the nearest boutique so I am stuck using delivery for Vertuo pods. When my machine fails I will look at another make because deliveries are just a nightmare now. Switch back to DPD!!!!
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Poor
Slow, buggy and crashes often on iPad
Strong coffee
Nespresso makes ordering easy. Love the bold flavoured coffees. Use milk and a coffee flavouring and you are your own barista. Shipping is quick and easy, as is the recycling of the pods.
Reinventing coffee every morni
This is the best one Stop shop for all your coffee needs
Great coffee
Great coffee, but you need give more gifts to your customers
Long time in coming needs more work
Long time Nespresso user, but never was an app. App tries to add shipping charges when I am ordering 20+ units. App crashed 2x while using it. Nespresso good coffee but not a great app
Not as user friendly.
The app portion with payment and address info is so difficult to navigate and make changes. Over and over it does not remember your information and won’t allow for changes to be made.
No discounts
There are not enough specials or discounts on Nespresso pods!!
Best coffee and ease of ordering
So easy to have great tasting coffee on hand always .. great app easy to use and sip a coffee while ordering with free delivery right to us !
New app, worse experience
Longtime customer. Never an issue w previous app over many years. This new app glitches…a lot. Search is useless. Promo codes are inconsistently offered on bulk orders. Touch screen lags for some reason. Frustrating. I only go on to order and find myself leaving without ordering far too often.
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Easy
Ordering was easy. Info was readily available. Hazelnut is my daughter in laws favorite. Thanks.
Many errors
Constantly telling me u can’t log in, change my default address, use Apple Pay (even though there is an option). I need to chat a tech every time to reset my password, even though there is a button.
The best
So I told my spouse it’s expensive have my cheap coffee because I have one you have 5….do the math🤣
No bonus gift
Unfortunately I didn’t get my bonus gift with order
Promo codes and customer service
My promo code did not work, not once, not twice but three times. Customer service had me in chat for over 30 minutes. A $20 credit was supposed to be applied to my account, it wasn’t. From here on out I will most likely order from Amazon. This was an utter disappointment
Promos that are not honoured
I am reluctant to shop at the Nespresso store in the future . I have received Promo codes which when I apply at check out , I get a message telling me that there is an error or that they are invalid ! I buy a lot of coffee over many years and I never receive real discounts on coffee . Only on other products which I have bought already . My loyalty to your brand is not recognised and your prices are being increased
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Finally, we have iPad mode! 🎉
I’ve come back to adjust my review.
My biggest complaint was a forced transition to an app that didn’t support an iPad layout. This was basic stuff that should have been there all along.
We finally have it and I can now give it 5 stars again👏
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Sorry if this is a bit late but I only use the app when I need to order more coffee.
My biggest complaint was a forced transition to an app that didn’t support an iPad layout. This was basic stuff that should have been there all along.
We finally have it and I can now give it 5 stars again👏
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Sorry if this is a bit late but I only use the app when I need to order more coffee.
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Why was it changed?
I don’t know why the app was changed. It is harder to navigate. There seems to be less choices. I wish they dump Starbucks coffee.
JL
Love the ease of using the Nespresso app followed by prompt delivery
easy
so quick and easy to Order
