Loses connection
I continue to lose connection while shopping
Impossible to get help!
After several attempts at emailing all their published email addresses and getting “this inbox is too full” automatic replies and multiple ties to engage in their alleged 24/7 chat that keeps shutting off the conversation, I don’t know what to do to get help about a faulty item!
Platinum Customer
App performance has deteriorated with regular crashing, inability to pay for items and frankly fear of a data/security breach. The emails from personal shopper in addition to sale previews are relentless but once you try to search for the sale items the system crashes. Despite payment links and app issues the company does not communicate regarding potential problems which in itself is a data, privacy and security concern. It is against the law to not notify your customers of any breaches!
Show more
Impossible to get help!
After several attempts at emailing all their published email addresses and getting “this inbox is too full” automatic replies and multiple ties to engage in their alleged 24/7 chat that keeps shutting off the conversation, I don’t know what to do to get help about a faulty item!
Inutilisable au Québec
Utilisable dans tout le Canada sauf le Québec. J’ai perdu 30 minutes de mon temps pour rien acheter alors que je compter acheter chez vous plutôt qu’ailleurs. Vraiment dommage, bonne chance avec le reste du monde !
Too overpowering
Thought I might buy something but discovered long delivery time! Deleted app but bombarded with messages can’t find a way to stop them!
Worst costumer service ever
Absolutely disgraceful customer service. You accused me of damaging a dress without any credible evidence, refused my return, then refused to let a manager speak to me. The dress still had the security tag attached, making it impossible to even wear properly, yet you chose to blame me instead of investigating your own handling process. For a so-called luxury retailer, this level of customer service is shocking. Never trust them
Show more
Worst costumer service ever. They dont accept your return and blame you that the item is damaged!!!
Worst costumer service ever. They dont accept your return and blame you that the item is damaged!!!!
Quality Issue, No Way to Get Help
Very disappointed. I have a legitimate quality complaint regarding a recent purchase, but NET-A-PORTER’s customer service has been impossible to reach. Live chat has been unresponsive for 6 days, and their customer service email keeps bouncing back due to a full inbox. Not the level of support I would expect from a premium retailer.
Show more
Bad
I don’t want your emails
Buyer Beware
I returned an item using DHL express through a Service Point. I followed their return instructions. I have used the same courier and the same Service Point several times with another online store, with zero problems.
Net-A-Porter claimed that the package was sent back without the item!! They are not communicating about their “investigation”, claiming that DHL Express has not responded to them. I am now out over $2500.
Do not buy from Net-A-Porter. They are unreliable and cannot be trusted.
Net-A-Porter claimed that the package was sent back without the item!! They are not communicating about their “investigation”, claiming that DHL Express has not responded to them. I am now out over $2500.
Do not buy from Net-A-Porter. They are unreliable and cannot be trusted.
Show more
My go to shopping app
Love the experience with net-a-porter, great selection of items, wonderful service, the measurements on items are pretty much always correct and very informative - I never even had to return anything
They don't value their clients
I've been shopping at Net-a-porter since 2013. Over that time, I've come to consider it one of the most reputable online stores.
So I was surprised: I asked for a symbolic 10% discount for my birthday, but it was refused. Moreover, my free shipping and EIP status disappeared.
Tell me, is this the new standard for treating customers with a 10-year shopping history?
There are a lot of online stores these days, so I'll continue shopping, but Net-a-porter has now moved to the very bottom of my list.
So I was surprised: I asked for a symbolic 10% discount for my birthday, but it was refused. Moreover, my free shipping and EIP status disappeared.
Tell me, is this the new standard for treating customers with a 10-year shopping history?
There are a lot of online stores these days, so I'll continue shopping, but Net-a-porter has now moved to the very bottom of my list.
Show more
Dommage
Appli/Site bègue mais reste top mais dommage qu’on ne peut plus payer avec Klarna ….. ramener Klarna svp !!!
التعامل مع العملاء
كمتسوقة من السعودية..
اسوء تطبيق للتوصيل وسرعة التعامل، وكذلك سياسة الاسترجاع.
اسوء تطبيق للتوصيل وسرعة التعامل، وكذلك سياسة الاسترجاع.
Promo Code Trap :( Read the fine print
They lure you in with a 10% promo code (which feels significant for a luxury retailer), but the code doesn’t apply to most major brands, or at least not any of the desirable ones. Even Nike is excluded.
What’s worse, if you try to use the code on an ineligible item, it’s marked as used and you can’t apply it again.
Customer service wasn’t helpful either. Instead of offering a solution, they simply sent screenshots of the fine print and told me to be more attentive next time.
Overall, the experience felt misleading and unnecessarily frustrating. You’re honestly better off using the desktop version.
What’s worse, if you try to use the code on an ineligible item, it’s marked as used and you can’t apply it again.
Customer service wasn’t helpful either. Instead of offering a solution, they simply sent screenshots of the fine print and told me to be more attentive next time.
Overall, the experience felt misleading and unnecessarily frustrating. You’re honestly better off using the desktop version.
Show more
Image quality
Used to love to the app, and suddenly the image quality is completely blurry. It's horrible
Problemi risoluzione immagini sull’app
Nel ultimo mese ho riscontrato il problema della risoluzione dell’immagini sull’app del mio IPhone, cosa che non succede nel mio Mac o telefono Android. La qualità è estremamente bassa e le foto sono tutte sfocate. Non so dove segnalare il problema. Ho provato riscaricare l’app 4 volte, ma continua a ripresentarsi questo problema.
Show more
The quality of the app now is frustrating
It looks like with the new update comes new problems. Passwords are lost, not the first time, some bugs with emails for customer support information and so on. Earlier it was better to
Wrong contact details
I have been trying to contact Net-A-Porter for days. The phone number is out of service, I cannot reach support through messages, and emails are not being answered. For a luxury company, this level of customer service is unacceptable. Very disappointing experience.
