Very good
Needs more variety in ethnic top wear
Very bad service
I had a very disappointing experience with the customer support, particularly with Shivangi.
I initially contacted the support team with a simple enquiry regarding coupons and promotional offers because I was considering purchasing a birthday gift for my mother. However, when I subsequently asked a completely normal question about the time taken by the customer-service team to respond, the interaction took an unpleasant turn.
Shivangi repeatedly interrupted me and did not allow me to complete my sentences. It felt as though she was simply reading from a script rather than genuinely listening to my concern. Her tone throughout the conversation came across as extremely discourteous and unprofessional.
What was even more disappointing was that the call was disconnected without providing any meaningful resolution or allowing me to properly explain my concern. I have a recording of the interaction and can provide it if required.
Customer support is supposed to make customers feel heard and assisted, not dismissed. After this experience, I would personally be very hesitant to shop through this app and would advise others to carefully consider the quality of customer support before making a purchase.
I initially contacted the support team with a simple enquiry regarding coupons and promotional offers because I was considering purchasing a birthday gift for my mother. However, when I subsequently asked a completely normal question about the time taken by the customer-service team to respond, the interaction took an unpleasant turn.
Shivangi repeatedly interrupted me and did not allow me to complete my sentences. It felt as though she was simply reading from a script rather than genuinely listening to my concern. Her tone throughout the conversation came across as extremely discourteous and unprofessional.
What was even more disappointing was that the call was disconnected without providing any meaningful resolution or allowing me to properly explain my concern. I have a recording of the interaction and can provide it if required.
Customer support is supposed to make customers feel heard and assisted, not dismissed. After this experience, I would personally be very hesitant to shop through this app and would advise others to carefully consider the quality of customer support before making a purchase.
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Response from developer
We sincerely apologize for the experience and the inconvenience caused. Kindly update your review with your order ID so that we can check the details and work towards resolving your concern at the earliest.
Quality could be better
Okish
Crazy
5/5
,
Good
