Easy to use
I’ve enjoyed NorthShoreConnect because your information is at your fingertips.
There are no specific working hours, which makes it easy to access your Information at any time that is convenient for me. It is very user-friendly.
I utilize my information often.
Thank you.
There are no specific working hours, which makes it easy to access your Information at any time that is convenient for me. It is very user-friendly.
I utilize my information often.
Thank you.
Trend plotting bug
When displaying the results of a test performed on a regular basis all data points would be shown. As of June 2026 only the latest are shown. If I select a test prior to June all the previous data is shown.
Details About Blood Results
I appreciate the app. When I see results, such as blood results, I would like to know what all the acronyms mean.
Unable to Schedule Appointments
Scheduling an appointment with any of the doctors I need to see in this system is not possible. I always get a message stating that appointments cannot be scheduled online with the doctor, or cannot be scheduled at this time.
Direct contact with Doctors
Messages are sent directly to your doctors (including your photos of the problem, if necessary). Someone from the doctor’s team will respond after the doctor has reviewed your message. Phone calls to the receptionist do not get through so this method is a sure way of reaching your doctor.
Expensive
Healthy person, never been in the hospital to be treated, pay over $11000 a year in medical insurance and went to the hospital one time and owe them money. I know that’s our system in the US but I rate any system that forces me to pay a middle man and then that middle man doesn’t even cover my expenses on my one visit to the hospital… so on top of owing $11000 a year I also owe $500 to the hospital. As someone who is not sick and just needed an xray. An xray which is a picture with my insurance was $500. So forget that I think you can choose between death by illness or death by hospital bills. Thats the American way, that’s the endeavor way. Endeavor they will treat anything that has paycheck.
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Tech problems
My doctor and staff for 20 years or more have been great. And My Chart, NorthShoreconnect has been great! But the last 2 or 3 years login has been very difficult. If it’s just me, ok. If not - fix it!
Wonderful App
I absolutely love having this app! It’s so convenient to be able to send a message whenever I have a question or concern. Dr. Tanney is always incredibly responsive and gets back to me right away, which gives me so much peace of mind. The communication and care have been outstanding. I truly appreciate having such easy access to my doctor. Highly recommend!
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All my family medical in one place
I love that all my doctors have visibility to my total health data. I also love that I can manage my elderly parents from the same app.
Urgent Care
Very hard to find urgent care and schedule an appointment.
Outside of that the app is ok.
Thanks,
Matt
Outside of that the app is ok.
Thanks,
Matt
Appointment
Hard to get
Can’t schedule a colonoscopy
Trying to schedule a colonoscopy using my iPad and I’m unable to. No providers or dates are shown. The app just says nothing is available.
Messaging
Excellent tool for communicating between patient and doctor. I have been using for years. A lot of time can be saved without appointment. It’s not an answer for an appointment but very useful.
Horrible tech support team and engineering support for the app. App is missing billing information.
I have decades of experience in the tech field. After running into an issue with the app, reinstalling the app, and even using the online portal, I am still getting the same issue. I reported a serious issue with my account where I am not able to see any of my billing information. I reported the issue 3 months ago and have been given the run around by tech support saying they’re creating an urgent ticket to address the issue and that a separate company “engineer” will contact me to address the issue and fix within 72 hours. I never received the call. I have called back 4 times and each time been told the same thing. The tech support team says it’s out of their hands yet has no record of me reporting the issue since they gave me a phony confirmation number. Today I spoke with a supposed supervisor that was going to send me an email so I have a record of the incident and that it’s being looked into by the separate engineering entity. I never got the email. 3 months now and no resolution, no record of my tickets or anyone to resolve the issue. Not being able to see your billing details in the app is a big issue considering they don’t send invoices out for weeks. Resorting to have to call a number to have a live person actually give me all the info line by line is not efficient and is huge waste of time. Frankly, your support and engineering team sucks! Fix your app!
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Great app!
This app is wonderful and very user friendly! Thank you for making communication fast and eficient between everyone involved.
Sketchy
This portal/website often goes offline or pages become unavailable.
App often doesn’t work.
Not only is the app often difficult to get into, it has inaccurate info and when I’ve sent messages asking for assistance, no one responds. It is a frustrating communication tool.
Not User Friedly
This app is difficult to navigate. And, now when I try to access messages, I get the spinning circle of death. Endeavor SUCKS & ruined Northshore Healthcare.
The app is borderline non functional.
I literally cannot get on without the app crashing buffering or outright not working to request a renewal on my medication. i’ve been trying for days. you’re all pathetic.
Update broke the app
Updated the app and now can't open anything inside the app.
