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I’ve read a lot of bad reviews but I’ve had Novo for 6 months now and my insurance has never been lower. This last month was 135 on a 2025 Hyundai Elantra . My insurance prior to switching was 300 a month for example
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I’ve been with Novo for about 3–4 months, and this has been one of the worst insurance experiences I’ve ever had. I’ve been a contracted delivery driver for a major company for three years with a clean record, so I expected Novo’s Safe Driving Discount Program to be a good fit. It wasn’t. The app relies on Bluetooth, which constantly disconnects or connects to devices that aren’t even driving. It feels intrusive and unreliable. After the first day, the app started flagging false events…off‑track driving, hard braking, speeding none of which happened. When I called to dispute the errors, customer service was polite, but the technical support wasn’t helpful. They insisted the data was correct, essentially calling me dishonest, and then banned me from submitting further disputes. At this point, it feels like the driving score system is designed to drop your score over time so your discount disappears by the end of the term. I wish I could upload screenshots to show how inconsistent the tracking is. It’s easier to just leave this company behind and move on.
I strongly recommend avoiding Novo. Save yourself the frustration and regret.
I strongly recommend avoiding Novo. Save yourself the frustration and regret.
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Novo Onsurance
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Fast, easy and affordable
Easy to use
Very intuitive app
