Great staff horrible app
I’ve been banking with Numerica for years! Love the people and my experience with them however the app itself is horrible, it seems like every time I need the app it’s down either for maintenance or down due to errors or bugs. Numerica staff get a 10/10 this app gets a 2/10
Great App!
I love Numerica’s banking app. It’s easy to navigate and use and extremely functional. I have an account with another bank and their app doesn’t compare to this one.
❤️❤️❤️
❤️❤️❤️❤️everything about Numerica!!! Kathy
Drive up banking
Would like to have a drive up option, when your older or handicapped it’s inconvenient to get out of car and wait in line
Exceptional Banking
I can transfer between accounts and use Zelle for outside accounts. I love this credit union and this app. Only thing I don’t like is no drive thru banking. Sometimes I have dogs in the car and drive up atm isn’t sufficient.
Content Customer
During my time as a student and traveling, this app has really helped me take care of business. I’ve been able to deposit checks by scanning them and make transfers freely. My new favorite feature is the Dreams section. It allows you to automate your savings by category. So if I set a goal (let’s say of $1000 by March 20) and it helps me save just enough weekly to achieve that specific goal. I have multiple Dreams at the moment. Thanks to this app, they’ll all come true.
Thanks Numerica
Thanks Numerica
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Loyal customer
They are hands down the best credit union!!!
Easy App
App is very user friendly and easy to navigate!
Many great options
I have been a long time numerical client and seen the changes to the app has been phenomenal. There still could be some tweaks, but for the most part, I am very pleased! The app accomplishes all of my business and personal banking needs. I like the flexibility of remote deposit, credit card, unlock & lock, tracking payments and checks has been helpful!
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Chat feature is annoying
I like most functions on this app. But I despise, loath, abominate, abhor, detest, dislike and also do not care for the chat app.
I’m sure someone told the tech team they were behind the times and needed a chat function, but I really don’t care if it’s Industry standard or not. It’s annoying and it’s in the way. Industry standard means nothing to me, especially when it is essentially saying, “you have to live with it, because other banks say we need it.”
I don’t use the app to talk to a digital AI assistant or chat bot that will then connect me to a person. I use it to count my money.
I’m sure someone told the tech team they were behind the times and needed a chat function, but I really don’t care if it’s Industry standard or not. It’s annoying and it’s in the way. Industry standard means nothing to me, especially when it is essentially saying, “you have to live with it, because other banks say we need it.”
I don’t use the app to talk to a digital AI assistant or chat bot that will then connect me to a person. I use it to count my money.
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They finally fixed the chat permissions issue
Updating the rating as they finally fixed the awful Issue of forcing yet another unrequested chatbot in an otherwise well functioning app.
I don't know what percentage of mobile app users would suddenly want to have a live Video chat with a credit union csr, but I doubt that it's high enough to justify frustrating the vast majority of users every single time they login. While it's not removed completely, at least it's not trying to be the 2025 version of Microsoft clippy anymore
I don't know what percentage of mobile app users would suddenly want to have a live Video chat with a credit union csr, but I doubt that it's high enough to justify frustrating the vast majority of users every single time they login. While it's not removed completely, at least it's not trying to be the 2025 version of Microsoft clippy anymore
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Live chat gets in the way
The new live chat button pops up every time you open the app and gets in the way of seeing your actual bank statements. Please put this icon elsewhere or don’t have a pop up in my bank app please.
GET RID OF THAT CHAT WINDOW
Love the app. Love Numerica BUT get rid of that can we help you pop up window. So annoying
Best banking app
Honestly I’ve had the banking app since it was first issued. I’ve been a member a little over 15 years. It has came a long way since the stone ages. Yes, time to time there are outages but if you follow the social media accounts, or watch the alerts you will know when those planned outages are. When there are system outages during the workday they’re usually back up and running within an hour or two. Numerica makes banking easy. The most recent update at first I did not 100% care for as the little chat bubble pops up; however in the right corner of the little chat bubble that comes up asking if you need help, you can hit the “x” and it goes away! Part of the last update it enabled video banking so instead of going to the branch, you can sit on your couch and meet a teller face to face on your app! Also, whenever I have a problem with the app - the team I speak to at Numerica is always so helpful and informative! KUDOS to their staff! This app and the bank is a good solid 5 star from me. ❤️
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Please remove or make optional the new video feature
I've been a member for more than 15 years, the technology is always a problem. The actual people you get on the phone are actually consistently wonderful. So this review is solely based on the awful technology. I don't know that anyone requested a chat with video feature. Even if somebody actually wanted that in their mobile app, which really makes no sense since you would not be able video at the same time, this should be optional. Every time I start the application now there is an awful and annoying "how can I help you" option that cannot be removed and conflicts with existing UI elements. It also throws an error message and wants me to update settings to allow for video and audio, which I have zero interest in doing but cannot disable having to say OK every single time I start the app. I talked to a customer service rep over a week ago who apparently was aware of the problem but it still is here and needs to be disabled, removed or at a minimum an option that is defaulted to off.
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Many check deposits are not accepted
You really need to do something about this! It’s often, especially with EFS checks, the app says that I have entered the wrong amount, even though the check is written very legible. Sometimes it may be because of the check being written sloppy by someone who gave it to me. If the app denies it several times, it should just say that there will be a delay while it is reviewed rather than me having to drive 60 miles round-trip to deposit the check into an affiliated credit union.
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Works well But
I use this app often does exactly what I need - But keeps a numeric count on the app tile (I think it is my notifications). Only way to get rid of it is to delete the app and reinstall. A bit annoying
Suggestion
When using a mobile phone to access my personal, it would be helpful if you label the action to secure a closure as “logout” instead of searching for three horizontal lines in the upper corner of the phone.
Does everything it needs to
I don't often write reviews and it seems sort of silly to do so on one that I'm more or less obligated to use, but the devs really nailed it with this one. I have studied enough design / cybersecurity to be obnoxiously cynical, yet I have nothing bad to say about this.
Good job to my bank for this :)
Good job to my bank for this :)
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Side Menu & Zelle
I love Numerica, but I am constantly kicked out of the side menu before I can even look at anything & I’m also unable to locate the main menu in order to send money with Zelle. There is very little to almost no information about sending money with Zelle.
I have deleted and reinstalled the app & nothing fixes this.
Please fix the automatic booting out of the app when then side menu is selected & provide better instructions (like a video tutorial ) of how to send money with Zelle.
I have deleted and reinstalled the app & nothing fixes this.
Please fix the automatic booting out of the app when then side menu is selected & provide better instructions (like a video tutorial ) of how to send money with Zelle.
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