New update made the app bad
The bank itself has been pretty good however, the update to the app made navigation far more confusing and also takes forever when trying to transfer my money from one account to another. Before the update I was able to do it with ease, but it’s been so slow recently I haven’t been able to complete one transfer since the change which is genuinely making it difficult to bank with Numerica.
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New update is annoying
The app used to just automatically run Face ID and log me in when I first opened it. Now it loads a landing page first, and I have to click “login” first for no apparent reason. First world problem, for sure, but pointless and annoying. It also tends to freeze before the landing page loads the first time I open it, so I have to open the app, force close it, open it again, click login, then I can finally log in.
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Too many changes too often
I use to like this app because it was simple and it provided what I need however they will not stop “updating “ the app
Making it more and more difficult just to access and view my accounts And at this point, I am half a change away from just deleting the app I would not recommend this app it’s garbage and they force you to update and don’t tell you what’s being updated
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Making it more and more difficult just to access and view my accounts And at this point, I am half a change away from just deleting the app I would not recommend this app it’s garbage and they force you to update and don’t tell you what’s being updated
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Concerning changes
This app used to be quite tolerable, but is being rapidly redesigned with unnecessary pedantic changes that seem to provide little to no tangible benefit to usability, and seem to demonstrate an active disregard for previously established design conventions, while neglecting basic ux considerations and polish that were previously present.
I am considering moving my money to a different bank / credit union over these concerns, as I can no longer trust their software supply chain for the quality and reliability that I would expect from my bank.
I am considering moving my money to a different bank / credit union over these concerns, as I can no longer trust their software supply chain for the quality and reliability that I would expect from my bank.
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New update is HORRIBLE
The latest update makes the app completely useless. You can’t see dates on scheduled transfers. Also, it takes a ridiculous amount of tapping to do anything on this app now. Plus, it looks like it was made in the 1990’s, and the whole app now feels like a sales pitch for some “dream up” program they are offering. In the meantime, they have dead end navigation, they are missing vital information, and they even had to put up “guides” on how to do anything in the app onto their actual website, because it’s so user-unfriendly. Wow.
Total waste of an app that was perfectly functional before. Switching to this version was clearly NOT a well thought out business decision by Numerica. I wonder how much money they wasted on this travesty of an app.
Total waste of an app that was perfectly functional before. Switching to this version was clearly NOT a well thought out business decision by Numerica. I wonder how much money they wasted on this travesty of an app.
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Horrible app
This app is pure hell. All I’m trying to do is set up automatic payments for my car and there are so many hoops and loops you have to go around and just when I thought I got it set up, it gives me errors!! Then finally I called and they seemed to help and I got my payment go through but next month I got an email that my payment is late. I checked the app, nothing is set up and now it’s even more confusing!!! Absolute hell!
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Great staff horrible app
I’ve been banking with Numerica for years! Love the people and my experience with them however the app itself is horrible, it seems like every time I need the app it’s down either for maintenance or down due to errors or bugs. Numerica staff get a 10/10 this app gets a 2/10
Great App!
I love Numerica’s banking app. It’s easy to navigate and use and extremely functional. I have an account with another bank and their app doesn’t compare to this one.
❤️❤️❤️
❤️❤️❤️❤️everything about Numerica!!! Kathy
Drive up banking
Would like to have a drive up option, when your older or handicapped it’s inconvenient to get out of car and wait in line
Exceptional Banking
I can transfer between accounts and use Zelle for outside accounts. I love this credit union and this app. Only thing I don’t like is no drive thru banking. Sometimes I have dogs in the car and drive up atm isn’t sufficient.
Content Customer
During my time as a student and traveling, this app has really helped me take care of business. I’ve been able to deposit checks by scanning them and make transfers freely. My new favorite feature is the Dreams section. It allows you to automate your savings by category. So if I set a goal (let’s say of $1000 by March 20) and it helps me save just enough weekly to achieve that specific goal. I have multiple Dreams at the moment. Thanks to this app, they’ll all come true.
Thanks Numerica
Thanks Numerica
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Loyal customer
They are hands down the best credit union!!!
Easy App
App is very user friendly and easy to navigate!
Many great options
I have been a long time numerical client and seen the changes to the app has been phenomenal. There still could be some tweaks, but for the most part, I am very pleased! The app accomplishes all of my business and personal banking needs. I like the flexibility of remote deposit, credit card, unlock & lock, tracking payments and checks has been helpful!
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Chat feature is annoying
I like most functions on this app. But I despise, loath, abominate, abhor, detest, dislike and also do not care for the chat app.
I’m sure someone told the tech team they were behind the times and needed a chat function, but I really don’t care if it’s Industry standard or not. It’s annoying and it’s in the way. Industry standard means nothing to me, especially when it is essentially saying, “you have to live with it, because other banks say we need it.”
I don’t use the app to talk to a digital AI assistant or chat bot that will then connect me to a person. I use it to count my money.
I’m sure someone told the tech team they were behind the times and needed a chat function, but I really don’t care if it’s Industry standard or not. It’s annoying and it’s in the way. Industry standard means nothing to me, especially when it is essentially saying, “you have to live with it, because other banks say we need it.”
I don’t use the app to talk to a digital AI assistant or chat bot that will then connect me to a person. I use it to count my money.
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They finally fixed the chat permissions issue
Updating the rating as they finally fixed the awful Issue of forcing yet another unrequested chatbot in an otherwise well functioning app.
I don't know what percentage of mobile app users would suddenly want to have a live Video chat with a credit union csr, but I doubt that it's high enough to justify frustrating the vast majority of users every single time they login. While it's not removed completely, at least it's not trying to be the 2025 version of Microsoft clippy anymore
I don't know what percentage of mobile app users would suddenly want to have a live Video chat with a credit union csr, but I doubt that it's high enough to justify frustrating the vast majority of users every single time they login. While it's not removed completely, at least it's not trying to be the 2025 version of Microsoft clippy anymore
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Live chat gets in the way
The new live chat button pops up every time you open the app and gets in the way of seeing your actual bank statements. Please put this icon elsewhere or don’t have a pop up in my bank app please.
GET RID OF THAT CHAT WINDOW
Love the app. Love Numerica BUT get rid of that can we help you pop up window. So annoying
Best banking app
Honestly I’ve had the banking app since it was first issued. I’ve been a member a little over 15 years. It has came a long way since the stone ages. Yes, time to time there are outages but if you follow the social media accounts, or watch the alerts you will know when those planned outages are. When there are system outages during the workday they’re usually back up and running within an hour or two. Numerica makes banking easy. The most recent update at first I did not 100% care for as the little chat bubble pops up; however in the right corner of the little chat bubble that comes up asking if you need help, you can hit the “x” and it goes away! Part of the last update it enabled video banking so instead of going to the branch, you can sit on your couch and meet a teller face to face on your app! Also, whenever I have a problem with the app - the team I speak to at Numerica is always so helpful and informative! KUDOS to their staff! This app and the bank is a good solid 5 star from me. ❤️
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