Extremely Poor Customer Service – Customers Are Clearly Not Valued
I used their Recurring Ride feature. For one of my scheduled rides, Nura Auto was unable to assign a driver, so the ride was cancelled. Since I still needed to travel that day, I had to book the same ride again manually. The problem? The new booking cost me ₹40–₹50 more, even though the cancellation happened because Nura Auto could not provide a driver.
Customer support simply refunded the value of the cancelled ride and expected me to accept the additional cost of rebooking. How is that fair to the customer? I did nothing wrong. Their system could not fulfil the ride, yet I had to pay extra because of it.
And that wasn’t even the worst part.
On another ride, I was charged ₹15 extra because the trip apparently covered an additional kilometre. The driver himself was good and helpful, but the extra distance happened because Google Maps directed the driver to take the wrong turn. I contacted customer support to explain this and request the ₹15 back.
For a ₹15 refund, I had to chase customer support for FIVE DAYS, making around six calls a day.
The response every single time was basically:
“We will get back to you.”
Sometimes the calls were simply disconnected. I had to repeatedly explain the same issue to different agents, with absolutely no proper resolution or follow-up.
After FIVE DAYS of this, I finally got an answer. This is an absolutely ridiculous way to treat a customer, especially over ₹15.
The biggest problem here isn’t even the ₹15 or the ₹40–₹50. It is the complete lack of accountability and respect for the customer’s time and money.
If Nura Auto cannot provide a driver for a recurring ride, the customer should not have to pay extra to rebook the same journey. And if a customer is wrongly charged, they should not have to make dozens of calls over five days just to get a small amount refunded.
Nura Auto genuinely needs to rethink how it treats its customers. Right now, it feels like customer time, money and convenience have absolutely no value to them.
The drivers may be good, but the customer support is one of the most unresponsive and frustrating services I have experienced. Saying “we will get back to you” repeatedly and then disconnecting calls is not customer service.
Very disappointing. I would not recommend this service unless they seriously improve their customer support and take responsibility for problems caused by their own system.
Customer support simply refunded the value of the cancelled ride and expected me to accept the additional cost of rebooking. How is that fair to the customer? I did nothing wrong. Their system could not fulfil the ride, yet I had to pay extra because of it.
And that wasn’t even the worst part.
On another ride, I was charged ₹15 extra because the trip apparently covered an additional kilometre. The driver himself was good and helpful, but the extra distance happened because Google Maps directed the driver to take the wrong turn. I contacted customer support to explain this and request the ₹15 back.
For a ₹15 refund, I had to chase customer support for FIVE DAYS, making around six calls a day.
The response every single time was basically:
“We will get back to you.”
Sometimes the calls were simply disconnected. I had to repeatedly explain the same issue to different agents, with absolutely no proper resolution or follow-up.
After FIVE DAYS of this, I finally got an answer. This is an absolutely ridiculous way to treat a customer, especially over ₹15.
The biggest problem here isn’t even the ₹15 or the ₹40–₹50. It is the complete lack of accountability and respect for the customer’s time and money.
If Nura Auto cannot provide a driver for a recurring ride, the customer should not have to pay extra to rebook the same journey. And if a customer is wrongly charged, they should not have to make dozens of calls over five days just to get a small amount refunded.
Nura Auto genuinely needs to rethink how it treats its customers. Right now, it feels like customer time, money and convenience have absolutely no value to them.
The drivers may be good, but the customer support is one of the most unresponsive and frustrating services I have experienced. Saying “we will get back to you” repeatedly and then disconnecting calls is not customer service.
Very disappointing. I would not recommend this service unless they seriously improve their customer support and take responsibility for problems caused by their own system.
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Waste of money
You are using battery vehicles only, then why you are charging this much??? It’s equal to rapido autos!!!
Review
Most of the drivers are extremely rude. They don’t even wait for 2 mins for the passenger but after confirming the ride it takes minimum 20-22 minutes for them to arrive. Even after waiting for that long sometimes the drivers cancels the ride. Such a waste of time in this App!!
Nura review.
The auto is very spacious and comfortable. As it is an electric auto there is no pollution at all which is much needed. The only thing i find it concerning is the price is high even though it’s an electric auto which technically doesn’t need any petrol. If the price reduces then everyone would prefer using this.
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Excellent
Great drivers; comfortable autos. Hope they expand to cover more routes.
