Crashes every time
Never had a problem whilst on the old virgin app but now it keeps crashing and asking to log back in with pin.
Simple and easy
Easy to use app and like how it shows me how much money I’ve made in £ numbers
Simple investment tracking
I find this latest app easy to sign in with, and gives me a neat at a glance view of my portfolio. Functionality is limited to portfolio views, money in and out, and changing investments but that’s fine for what I need.
Rubbish!
It just doesn’t work. It locks you out after one attempt to access even when your secretary details are correct.
I have not been able to access my accounts for days and there seems no way around it.
The main virgin current account app works fine, so why is the investment app so poor?
I have not been able to access my accounts for days and there seems no way around it.
The main virgin current account app works fine, so why is the investment app so poor?
Can’t login
I have just opened an ISA but can’t login to this app using the customer ID that I was given online.
Poor app
Can only install on one device at a time. I would like to use this on my tablet and my phone.
I have several Virgin Money products, and this requires three separate apps to manage. Why can’t I manage all VM products from one app ?
Only uses a small area of the screen on a tablet, phone format.
I have several Virgin Money products, and this requires three separate apps to manage. Why can’t I manage all VM products from one app ?
Only uses a small area of the screen on a tablet, phone format.
App not working!
The app has stopped working! I get to user name and password and it just freezes! Called up and no one seems to know why so I’ve given up!!
Unfortunately stopped working on iOS
Been using this app for sometime but some of the functionality stopped working. Pressing the documents button changes colour so it’s recognising the tap but nothing happens. Also the back button sometimes takes 8/9 taps before it’ll go back. Called customer service and they said reinstall the app. Now the sign in continue button is doing the same … it changes colour to recognise the tap button doesn’t do anything. So I can’t even log in now!
Reply: yes I was. I was getting it for a good few weeks. Customer service told me to use the website by unregistering and deleting mobile app.
Reply: yes I was. I was getting it for a good few weeks. Customer service told me to use the website by unregistering and deleting mobile app.
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App not responding since latest update
App stopped responding- tried reinstalling but once the Virgin supplied verification code is entered into the app it just keeps freezing- clearly a glitch with the latest app update that needs addressing- I’m using iOS operating system 16.7.11 so well within the relevant operating systems that should run the app - please address this glitch as I can’t view or manage my investments unless I log in via my desktop PC which I rarely do nowadays! Thanks
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Update doesn’t work
I have tried on multiple occasions to get the updated app. The upload doesn’t work. I am directed from the old app via auto link to update and nothing happens. Can you advise what I need to do. I am locked out of the old app and can’t get the updated app.
App no use
This App does not support Cash ISA’s with an 08 sort code. But Virgin do not tell you that!!
Pain
Cannot log in after changing mobile number
Not impressed
Since moving to the app it’s started taking my direct debit twice a month since that’s unauthorised I consider it theft
Does what I need.
Decent app to get you going, can review and top up. Would be great to get some more notifications and content.
App fails to work
When logging in immediately get and error code. I’ve contacted Virgin about it and have had absolutely no explanation, feedback or trouble shooting provided. Not good enough considering we are few payers to invest with them. Far better investment apps out there.
