No point to pay deposit
Unreasonable charge!
Easy to use
I can make payment online
Unusable
I repeatedly try and top it up using my bank app and Octopus simply refunds the money. I go through the whole shaboodle of verifying my HKID to upgrade so I can top up via FPS instead and it gives me an error message. Octopus is a big fat waste of time.
Customer support totally useless and unavailable
Once a transaction to top up your account somehow fails, it tooks hours to reach a customer’s support representative and all they can tell you is to wait for 7-14 business days for the funds to return back to your bank account.
Response from developer
Sorry for any inconvenience caused. Normally, any such payments will be automatically cancelled, though it may take several days to process refunds. Please click this link https://wa.me/85260377021 to find our Online Customer Service Representative via our verified WhatsApp account, we will provide assistance accordingly. The service hours are Mon to Fri, 9 am to 9 pm; Sat, Sun and public holidays, 9 am to 6 pm. Thank you.
太烂了
升级银包一直提示无法识别身份证，重拍了无数次。用智方便又提示第一次登录主页未完成设置无法认证。根本无法升级银包。这公司软件有人管吗？太烂了，迟早倒闭
八达通全国通卡
有交通联合的八达通什么时候能添加到苹果钱包里
没香港的手机号别想登陆
大陆用户别想登陆（有香港卡除外）
Response from developer
你好，如欲以非香港電話號碼登記使用八達通，請於App Store搜尋及下載「旅客八達通 App」。謝謝。
Why demand a phone system
How can you demand a phone system update just to update an app?？？so it means if I don’t want to update the system and don’t have money to change another new phone then I just can’t octopus ?! How many money you receive from Apple ?
日韓用的廢 Apps
係韓國首爾塔 人家接受 PayPay （日本） 但偏偏 Octopus 強制要求定位後 顯示只能在日本才能開啟 PayPay 付款 廢到無倫
Octopus in Japan
1. 在日本用左一週 自己統計過 大統有32%係唔收 PayPay 既 情況等如八達通在香港 收高昂手續費 人家商戶咪唔用你 PayPay / Octopus
2. 用到 PayPay 既大小商家 佢既 Octopus 錢包兌換率 小心對過 好過係香港既「小女孩」 更加唔駛講 兌換率 更加好過所有香港既傳統銀行
3. 已經使用 KDDI 但係 Octopus 係有經常性開唔到 Apps 既情況 已經係在大城市嘟攪成咁 千祈唔好推落網絡商身上
4. 下下要用密碼先開到 Octopus 篡幾煩 架床疊屋
完
2. 用到 PayPay 既大小商家 佢既 Octopus 錢包兌換率 小心對過 好過係香港既「小女孩」 更加唔駛講 兌換率 更加好過所有香港既傳統銀行
3. 已經使用 KDDI 但係 Octopus 係有經常性開唔到 Apps 既情況 已經係在大城市嘟攪成咁 千祈唔好推落網絡商身上
4. 下下要用密碼先開到 Octopus 篡幾煩 架床疊屋
完
好用
好用
WHAT!?
As of May 2026, the Octopus app remains one of the most behind-the-times payment systems I use. Even though iPhones now support 10+ Apple Watches, Octopus forces you to choose only one. Activating it on my second watch immediately disables it on the first. This "one-watch-only" policy is archaic and makes managing multiple devices a total nightmare. Extremely disappointed with the lack of progress.
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Mr Vlad
Great card,easy to use
Trash
身份證認證=反智，根本scan唔到
方便靈活
方便靈活
垃圾
難用到飛起
注册女儿学生八达通
拍照和支付环节耗费了太多时间
Can you fix the password issue?
I’m unable to click the Confirm button after pasting my password — it stays greyed out at all times. In addition, long passwords don’t seem to work, as I’m unable to finish typing mine. Please verify and inform the customer that there is a password length limit when creating an account. Currently, the system is inconsistent: it allows a long password during account creation but then rejects or truncates it on the login screen.
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垃圾八達通Apps
垃圾，無啦啦話買唔到九巴月票，帶埋個error code，上車後處理又得，結果比多咗程巴士錢。
正垃圾
正垃圾
卡面
我没香港手机号码 我就是想换个卡面可以吗？😅😅😅
