Octopus 八達通 User Reviews

What users say

Top reviews

Why demand a phone system

How can you demand a phone system update just to update an app???so it means if I don’t want to update the system and don’t have money to change another new phone then I just can’t octopus ?! How many money you receive from Apple ?

日韓用的廢 Apps

係韓國首爾塔 人家接受 PayPay (日本) 但偏偏 Octopus 強制要求定位後 顯示只能在日本才能開啟 PayPay 付款 廢到無倫

Octopus in Japan

1. 在日本用左一週 自己統計過 大統有32%係唔收 PayPay 既 情況等如八達通在香港 收高昂手續費 人家商戶咪唔用你 PayPay / Octopus

2. 用到 PayPay 既大小商家 佢既 Octopus 錢包兌換率 小心對過 好過係香港既「小女孩」 更加唔駛講 兌換率 更加好過所有香港既傳統銀行

3. 已經使用 KDDI 但係 Octopus 係有經常性開唔到 Apps 既情況 已經係在大城市嘟攪成咁 千祈唔好推落網絡商身上

4. 下下要用密碼先開到 Octopus 篡幾煩 架床疊屋



好用

好用

WHAT!?

As of May 2026, the Octopus app remains one of the most behind-the-times payment systems I use. Even though iPhones now support 10+ Apple Watches, Octopus forces you to choose only one. Activating it on my second watch immediately disables it on the first. This "one-watch-only" policy is archaic and makes managing multiple devices a total nightmare. Extremely disappointed with the lack of progress.
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Mr Vlad

Great card,easy to use

方便靈活

方便靈活

垃圾

難用到飛起

Can you fix the password issue?

I’m unable to click the Confirm button after pasting my password — it stays greyed out at all times. In addition, long passwords don’t seem to work, as I’m unable to finish typing mine. Please verify and inform the customer that there is a password length limit when creating an account. Currently, the system is inconsistent: it allows a long password during account creation but then rejects or truncates it on the login screen.
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垃圾八達通Apps

垃圾,無啦啦話買唔到九巴月票,帶埋個error code,上車後處理又得,結果比多咗程巴士錢。
正垃圾

卡面

我没香港手机号码 我就是想换个卡面可以吗?😅😅😅

Useless app

Another example of failure of HK technology and 3rd rate services

差別對待非香港居民

唔畀非香港居民實名仲可以理解。問題連更改電話號碼都話唔得,一定要實名登記咗先得,荒謬至極。
個客服第一時間唔係解決問題,係解決提出問題嘅人,叫人直接刪號再重新開過,有冇諗過人哋買咗你哋嘅卡面點處理?

Terrible UX

Very confusing process when you get two top up options, one to the wallet and one to the card. I have a family need to top up cards for my kids. I have inadvertently topped up too much on one card when it should have been on mine. And now I cannot undo or transfer the amount back to my card. No warning as to whether I want to transfer to a particular card. And you cannot rename the cards either. They’re all listed after the brackets of the card itself. More time wasted than going to a counter to top up.
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Octopus wallet

Literally horrendous app, I tried to add 100 dollars to my octopus wallet but it took the money from my octopus card but didn’t even put the money in my wallet. Did a transaction check and it says 100 dollars transferred but on my octopus wallet it doesn’t say so. Then called customer service and all I got back was a stupid call on hold music and had no one to speak to. No one picked up and I waited for more than 10 minutes. Like hello??
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Can’t paste my password

This app does not like the concept of a password manager

ts pmo

ts pmo

没有任何功能是有用的

自己刷评论欺骗消费者的没母东西

為改而改

五月前舊版簡單易用,都好適合長者,新嘅介面,真係為改而改,花巧到冇朋友。如果咁樣你點解唔出UNIX版,叫人打指令去增值啊笨!

Slow and loaded with ads

This ap is loaded with advertisement which considrably slows its loading…while it does bring some level of convenience, I feel the company is starting to take a wrong direction…