Don’t buy from here, OY US sucks
The prices are jacked up while offering very limited items and their return policy is a joke (can’t even return in store) and they only gave me partial refund even though I didn’t even open my items. I lost my entire Global account and I regret it so much.
Buy Your K-Products Elsewhere
Hugest downgrade ever! Not sure what Olive Young was thinking. Not sure whose idea it was to make a transition from global to US. Not sure why we are collaborated with Sephora when Olive Young is already a dominant force in Korea. Not sure why there isn’t an integration we can use global, and have products that can be shipped within the US . Olive Young had years to plan but failed to prepare. Such a sad state of affairs. The US website or app looks like an intern made it. The US website has no cool deals, 1+1, or affordable deals like OY global. I don’t want to buy American products that I can get at Ulta, Sephora, or Target. I want exclusive or cool Korean products. With all these negative reviews and 1.9 stars, Olive Young doesn’t care about loyal customers. I’m not sure even if the developers are sending these honest feedbacks from longtime supporters to their bosses or higher ups. I am so sad nothing has changed from the website or cool deals like they said in their Instagram. Why is everything so much better and customer protected elsewhere. Just bring back OY Global. Just stripped it us from out of nowhere through an email. You can win the battle of gaining new US supporters, but you lost the war from longtime supporters.
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Downgrade
I’ve been a loyal customer for years, and I can’t believe they have forced me to move my global gold tier account to olive young us. It does not have nearly as half the products I want, which is understandable if it were to be coming soon, but even so I could have kept my global account til then. I even emailed the customer service, and all they told me is that they can’t do anything about it. I can’t even access the global account anymore which is very frustrating. I hope I can get my global account back.
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Prices
The prices are now higher than global. What a joke. Limited products and completely new functions of the app that serves no purpose. Give us back global!
Bring back our access to global site!
US site is trash! Can’t get my products and any fun Collabs anymore 😭
