Not on time
Train not on time 1hour late also booked 1st class and shop was closed no water not happy
Ticket issue
I had 2 bus tickets (me and my friend) to London and back.
The bus driver was trying to scan the ticket and wouldn’t work, he searched the code and didn’t work. He was about to not let us on but luckily had enough room.
On the way back, bus was at midnight we LUCKILY got to bus station over an hour earlier. Because of the issue on the way here I thought to go check my bus ticket with workers and I’m glad I did! There was a group of 5 workers stood outside and I showed them my ticket and said I couldn’t find which number door I needed to go to because my bus wasn’t on the screen that my ticket said. They looked at the bus number and said the bus no longer exists…. I got my bus tickets weeks ago and they said I should have got a email from you guys rescheduling a different bus but I didn’t. They had ONE bus left going to my location at 11:30pm so if I didn’t get there earlier I would have been stranded. The workers there was super friendly and nice and saw how upset I was and let me and my friend get on that bus as there was again LUCKILY some seats available for us.
This caused me so much stress and messing around and I was very upset.
The bus driver was trying to scan the ticket and wouldn’t work, he searched the code and didn’t work. He was about to not let us on but luckily had enough room.
On the way back, bus was at midnight we LUCKILY got to bus station over an hour earlier. Because of the issue on the way here I thought to go check my bus ticket with workers and I’m glad I did! There was a group of 5 workers stood outside and I showed them my ticket and said I couldn’t find which number door I needed to go to because my bus wasn’t on the screen that my ticket said. They looked at the bus number and said the bus no longer exists…. I got my bus tickets weeks ago and they said I should have got a email from you guys rescheduling a different bus but I didn’t. They had ONE bus left going to my location at 11:30pm so if I didn’t get there earlier I would have been stranded. The workers there was super friendly and nice and saw how upset I was and let me and my friend get on that bus as there was again LUCKILY some seats available for us.
This caused me so much stress and messing around and I was very upset.
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No customer service
I would avoid using this booking service for the reason that if anything goes wrong, their customer service is pretty much non-existent. I made a typo with my email address when buying a bus ticket and when I tried to contact customer service, the phone line was down and my emails were never responded too. I ended up having to buy an another ticket and haven’t heard anything back about my refund request. If definitely recommend looking at alternative platforms.
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Don’t even try it
Scam Scam Scam… We missed every single train travel due to the times being wrong in the app then we had to fully pay for a whole new ticket at the train station.
Annoying
Why u need pasport number
