Great app
Love using this app in Europe when I travel. It’s by far the best.
App crash
App just crash and close when try to search travel.
Response from developer
Hi, We're sorry to hear you're experiencing this issue. Please make sure you're using the latest version of the Omio app and that your device's operating system is up to date. If the problem persists, please report it through the app or reinstall it and try again. We apologize for the inconvenience and appreciate your feedback. Kind regards, The Omio Team
Unclear pickup information
Booked a return bus home from Gallipoli and the pickup location was wrong on my ticket so ended up missing the bus.
Omio has Absent customer service - AI would not connect me to live person - SCAMMED
My father in law suddenly passed away, tried to contact you when I was in Madrid Spain, but AI would not connect me with customer service with next steps. I reached out to my credit card company only to be told that I never canceled the trip, so I lose the original charge. I purchased flex tickets which allowed me to change the date, but charged a fortune, never used any of the train tickets for this trip. All I’m asking is to be reimbursed or receive a credit for the original charge of $84. I’m out $300, since you wouldn’t even exchange emails with me, but I know better than to use your service going forward. At least allow for a real human being to guide me in what to do. You are terrible, terrible customer service and don’t seem to understand in a real emergency, people don’t need an AI bot. Not everything fits into one of two FAQs. You are a scam 3rd party company that charges a huge booking fee on top of what I could have paid with the local transportation company of the European country I was visiting. Even when trains are delayed, since I’ve used Omio many times in past trips, Omio won’t help you reschedule if the train is delayed or the train company cancels the trip! - Omio tells you to contact the actual train company you are traveling with to reschedule. And Omio doesn’t even refund you if it is the train company’s fault!!! They are only a 3rd party company that up charges you, doesn’t refund you the up charge if the train gets canceled, BEWARE OF OMIO! SCAM COMPANY! I WOULD GIVE 0 STARS IF I COULD. I PLAN TO POST THIS ON TRIP ADVISOR, GOOGLE, EVERYWHERE!
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I like the app, but ….
I’ve only used Omio a couple of times to book train tickets for my husband and I in a couple European countries, but several times when I book First Class tickets, it’s assigned seats where we’re not sitting anywhere close to each other, much less next to each other. When I contact Omio to get the seats changed, the tell me to contact the train operator. When I contact the train operator, they roll their eyes and say, since I booked thru a 3rd party, that 3rd party had to change the seats. You see the loop we end up in. And in the end we sit in our First Class but very far apart seats for 3 or 6 hours. Not much fun. That app should have a way, like airlines do, for us to specify I like window and my husband likes aisle seats, together. Or away for us to pick our own seats rather than having them assigned, especially since they can’t be changed after that.
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No real customer support
We booked extra to book for seats for train. Now train has changed but there is no way to book seats in new train. Also if you reach out to customer support it’s all AI. So you can’t talk to anyone. Horrible customer support. Good luck!
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Simplesmente incrível, facilita muito o planejamento da viagem e poupa muito tempo de pesquisa. Você consegue comprar preços, rotas e datas em questão de minutos. Perfeito!
Response from developer
Hi! Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're enjoying our Omio App. Your kind words motivate us to continue delivering the best possible experience to our users. Thanks again, and if you ever need assistance, we're here! Kind regards, The Omio Team
**NOT ACCEPTED ON SEREMAR FERRIES IN SORRENTO**
The Omio app itself is great but unfortunately SEREMAR Ferries do NOT accept the ticket on the app. We had a nightmare at Sorrento Port trying to get to Amalfi and I would hate for anyone to have the same experience and be stranded.
A great App for people going places
I use the Omio App for most of my travel bookings whether I am in France or elsewhere.
Discounts are made available to users of the Omio App which is an added bonus.
As with all Apps that I have ever used - as the quality and various options used are okay, so we become ever more demanding and what initially our desire was a simple journey between two points becomes for a variety of reasons, a complex journey with more than one intermediate station so the evolving demands on all Apps become more demanding.
Always check that any Travel Booking App that you use not only meets but exceeds your expectations in terms of booking the travel you require and that of family and friends as well as pets!
Don’t assume that all Travel Apps cater for every need that you have, whether we are talking about travel arrangements for people or pets.
Always ask and avoid disappointment and potential fines even when as a purchaser you are not at fault.
Richard.
Discounts are made available to users of the Omio App which is an added bonus.
As with all Apps that I have ever used - as the quality and various options used are okay, so we become ever more demanding and what initially our desire was a simple journey between two points becomes for a variety of reasons, a complex journey with more than one intermediate station so the evolving demands on all Apps become more demanding.
Always check that any Travel Booking App that you use not only meets but exceeds your expectations in terms of booking the travel you require and that of family and friends as well as pets!
Don’t assume that all Travel Apps cater for every need that you have, whether we are talking about travel arrangements for people or pets.
Always ask and avoid disappointment and potential fines even when as a purchaser you are not at fault.
Richard.
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They Scam
they do not honor policies they force you to buy, app and ai are no help to carry out functions the 0 physical employees should be doing, ai lies about talking to an “ agent” or being contacted by an “agent”
The best app !
I was able to book all my train travel thru Germany and Czech perfectly and fast!
Will never use again.
This app was recommended by the bride and groom of a wedding in Italy. We had never been to Europe before and were unfamiliar with the transportation system. We arrived at the station on time and went to the platform listed on the app (10). The train never arrived, even though we both triple checked the date, time, and platform listed. We went to a ticketing agent who told us the train had actually been on platform 11, and not to use third party apps as they don’t have the most up-to-date information. We had to rebook our tickets for €110. I tried contacting customer service, but they claim their records don’t show the app as saying platform 10, and I didn’t take a screenshot so they won’t help me. Will never use this app again.
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Total scam
If anything goes wrong with your journey , like cancelations or schedule changes , the app will not reflect the schedule changes. If you contact customer service , help is non existing . Save yourself time and the hassle . Book directly , don’t use this app it’s useless . (If anything goes wrong )
依托
依托
Terrible customer service
We bought first class tickets. Seats were not assigned and no one could tell us what car to go to. No room for our luggage! Horrible experience. Never again!
Zero Options for Cancelled Trains
No alternatives presented with no refunds
Ótimo
Bom
Response from developer
Hi! Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're enjoying our Omio App. Your kind words motivate us to continue delivering the best possible experience to our users. Thanks again, and if you ever need assistance, we're here! Kind regards, The Omio Team
Beware
I advise you at most to use it as a comparison tool. If you book for a group and make ANY error in information you can not correct it. Their customer service is nothing but an AI bot that regurgitates the same answer regarding changes and maybe the only other mistake I made was taking the insurance they offer. My advice is to book directly with the carrier
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Okay
Not 100% reliable. You can buy train tickets for trains that don’t exist.
One Stop Shop
This app is great. It always finds every possible route in one place and the best prices.
