No option for customer service
There is no where in the app to request any sort of help with any issues, billing, charging, or otherwise. Like now when the charger won’t stay on for more than 5 minutes. So the chargers suck, this app sucks, and whoever runs this company should be arrested as a complete fraud.
Balance minimum
$20 balance minimum is ridiculous
AVOID this company/app
OpConnect is one of the worst public charging vendors. OpConnect, the app AND the chargers fail consistently. OpConnect will also steal your money because they make you preload money, it the. The chargers don’t function and the money just sits there. OpConnect is a scam, avoid them and use other charging providers. Otherwise, OpConnect will fail and leave you stranded without a charge. I hope this company is seriously embarrassed about the subpar products they build.
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Stop asking me rate every single charging session!
The app works, ok fine. But before you can initiate a charge you have to either rate your last session or clear that request. Can I just charge my car please without that annoying step? I’ll let you know when I have a problem except the app has no way to contact anyone so here I am writing this GD review to let you know, stop making me rate my previous charging session every single time and I’ll stop giving you one stars on this rating and your internal ones. Figure it out already!
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STAY AWAY! Absolute scam
They charge you $20 minimum just to use an EV charger. I don't live near OpConnect chargers, I just needed one in an emergency. So I spent $20 for a charge that's only going to be worth $5. What a joke.
On top of that, you have to use the app to use their chargers, and the setup is such a slog. Never using these again.
Edit: If you need to get your funds refunded to your card, close your account in the app settings.
On top of that, you have to use the app to use their chargers, and the setup is such a slog. Never using these again.
Edit: If you need to get your funds refunded to your card, close your account in the app settings.
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$20 for an app I will never use
Wanted to use this to charge in a remote town. The minimum balance to start is $20. Feels like a scam since I will probably only use $5.
Twenty dollar minimum? Get stuffed
Scam
Web version needed. It’s 2026 and we are still making people download apps for one time use?
Please make a web version where we can just charge as a guest to increase the speed of being able to charge. I had to download the app, sign up, verify my number, verify my email, add my card, add funds, add an amount of funds to be added if my funds run out all before I could even charge. We have been using EV chargers for a while and one thing that annoys us is when we have to do all of the above just to use a charger. When I go to the gas station I do not have to do all of this. I swipe my card, pump gas and move on. Enough with the data collection.
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Stop forcing us to submit a rate for EVERY SESSION
App has a lot of potential but too many awkward hoops just to get a charge. Quick charge doesn’t actually work. I don’t know what is quick about it since you still have to go through two or three steps before you can actually start charging.
But the most annoying part of this app definitely has to go to them constantly forcing you to submit a rating before you can even start going through all the other hoops of charging. There’s no way to automatically set it up to charge. You have to QR code scan, submit another rating, select charger and accept rate and then click accept charge. So pointless and unnecessary! Why make this so hard?
But the most annoying part of this app definitely has to go to them constantly forcing you to submit a rating before you can even start going through all the other hoops of charging. There’s no way to automatically set it up to charge. You have to QR code scan, submit another rating, select charger and accept rate and then click accept charge. So pointless and unnecessary! Why make this so hard?
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Ripoff
Tried to use a charger while traveling, added $30 to my account, and the charger didn’t work. I now have a balance I don’t need. Very poor experience.
STAY AWAY! Absolute scam
They charge you $20 minimum just to use an EV charger. I don't live near OpConnect chargers, I just needed one in an emergency. So I spent $20 for a charge that's only going to be worth $5. What a joke.
On top of that, you have to use the app to use their chargers, and the setup is such a slog. Never using these again.
On top of that, you have to use the app to use their chargers, and the setup is such a slog. Never using these again.
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steals money
any EV charging platform that forces you to keep a $5 balance on your account at all times is very scammy. want to charge $16 worth of kW? that’ll be $40, please. because the minimum deposit is $20, but if you go under $5.00 then it will automatically charge another minimum of $20. and you can’t withdraw this money when you’re done with the account and never want to use it again (which is very likely, since there are hardly any OpConnect chargers to begin with, on top of the very clunky charging experience and greedy payment options)
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Lets get this a least slightly uodated
Very slow and old UI, also Favorites just empties itself every load. Whats the point if it doesn’t even save.
Not great
Just offer tap to pay, no one wants your app. Hate I have to have a balance I’m never going to use again. You are just stealing money.
Updating review because it’s more functional than before.
Update: works a little better now. Still looks like it was designed by freelance contractors in a third world country.
Improve your app! Hire developers that know basic UX best practices for native mobile apps.
Improve your app! Hire developers that know basic UX best practices for native mobile apps.
Bluetooth
Who design this app. Nothing work beside getting your money!
Scam app
This app requires a minimum spend of $20 to even try or start using. They for sure keep any unused funds and roll it into their stake in cryptos. Beware.
Worst charging app ever
This has to be the WORST charging app ever created. Needed to charge a rental car, found a OPconnect charger as it was the nearest one. In order to charge your car you need to download their app, then you need to put in your email and phone number which you must verify (BOTH your email and your phone number) just to access the app. Then you must manually put in your card details. After all of that you can finally deposit money into your account, which for no reason whatsoever must be a MINIMUM of 20 USD. The absolute worst charging app ever, stay away at all costs.
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Bad AI Customer Service
Edit: Updated rating. There are instructions on the handle, which I missed the first time, on how to extend the cable. My vehicle is now charging at 20 kWh
Edit: Regarding company reply below; That is the number I called, I just checked the photo I took of your instructions to verify.
Tried using one of the chargers near my house. The cable came down from the power pole but was way too short to reach any car. Called the customer service number. Had to listen to several ads trying to sell me car insurance and such. That felt super shady. Then the AI customer service came on and asked what I needed. I said that the cable was too short at my location. It said to call a different number. So I did. The same sounding AI voice asked again what I needed. Again I said that the charge cable was too short at my location. The very next words it said were, “Hang up now”. Super sketch feeling company.
Edit: Regarding company reply below; That is the number I called, I just checked the photo I took of your instructions to verify.
Tried using one of the chargers near my house. The cable came down from the power pole but was way too short to reach any car. Called the customer service number. Had to listen to several ads trying to sell me car insurance and such. That felt super shady. Then the AI customer service came on and asked what I needed. I said that the cable was too short at my location. It said to call a different number. So I did. The same sounding AI voice asked again what I needed. Again I said that the charge cable was too short at my location. The very next words it said were, “Hang up now”. Super sketch feeling company.
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Stations often offline
My business recently changed to OpConnect stations and they often are off line and can’t connect to the station so you can’t initiate the charge. The support line is impossible with no response.
