Recordings Not Working
Ever since the last app update, the daily recordings are not working properly. I will complete my brush cycle and it will give me score and then the app shows 0 and the score. If I delete the line that shows 0, it also deletes the line with the score. Also noticed that I will start my brushing and the app turns off in the first few seconds of brushing.
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If it isn’t broken don’t try to fix it!!
So I’ve had an io8 toothbrush and used this app since 2022.
My oral hygiene has never been better which is certainly what you want and would expect and would be worthy of a 5 star rating! So why am I only giving 3 stars, where the issue here is with the app development, they keep tweaking it and changing its appearance and every so often they end up with a bug which means your toothbrush goes from say 50% charge to 0% the minute you turn it on. Originally I thought it was a battery issue and under warranty the battery was replaced but the issue reoccurred and so another battery was replaced. So my brush has worked without issue for around a year until this latest update and I’m now back to the same old battery discharge issue until they update it with another fix!!
My oral hygiene has never been better which is certainly what you want and would expect and would be worthy of a 5 star rating! So why am I only giving 3 stars, where the issue here is with the app development, they keep tweaking it and changing its appearance and every so often they end up with a bug which means your toothbrush goes from say 50% charge to 0% the minute you turn it on. Originally I thought it was a battery issue and under warranty the battery was replaced but the issue reoccurred and so another battery was replaced. So my brush has worked without issue for around a year until this latest update and I’m now back to the same old battery discharge issue until they update it with another fix!!
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Low scores for people with missing teeth
The app is great, very helpful to improve my technique, but needs the option to skip a section of teeth, which are missing, without reducing my score
Temperamental to say the least.
The first few times I used it, I was persuaded that I was doing an okay job of cleaning my teeth. Increasingly however I have noticed 1. that the battery life reduces significantly with connection to the app, this is potentially a function of cleaning for over 2 1/2 minutes at a time, because 2. the sensor does not seem to be able to register where the toothbrush is in my mouth as others have said. For a company as profitable as P&G this is a poor show.
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Something ‘s changed
Since the latest update, the app has no idea where my brush is in my mouth. I start on the lower left, going from the middle of my incisors in front to the left to the back, around the back teeth towards the front inside my teeth and over to to the right side inside, around the back to the outside of my lower right side. The diagram in the app thinks I am on my upper teeth until I go around the inside and then it thinks I am on my lower teeth, but never knows that I am on the right side by the end of the first minute. It just sucks. I use the timer to make I cover all the quadrants.
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