Great app
I love the easy way to place orders and look for items
Easy, efficient, pleasant
Have been using this app for the last 4 years. Straightforward. I wish all our suppliers would be on this app.
Great app
Since the latest update the app freezes while trying to update the cart with new items. This makes placing orders before cutoff times very difficult. Please resolve issue
Good concept, horrible payment system and inadequate support
Ordermentum is good only if you're ordering from suppliers you already have a direct relationship with, and they’re simply using the platform as a tool to manage orders.
But once Ordermentum gets involved as a middleman and connects you with wholesalers who use their platform handling payments becomes a nightmare.
They take full payment upfront, including for weight-based items or products that might be out of stock. If anything changes, your invoice is amended and the “credit” is held in your Ordermentum Wallet instead of being refunded. There's no transparency, and reconciling charges is painful.
Worse, they randomly issue partial refunds or debit your card again—even after invoices have been fully paid and settled. These amounts often make no sense and don’t line up with any clear documentation.
Refunds are never automatic. You’ll need to chase them down. And even then, they’re rarely accurate. They’ll say they’ll apply the credit to your next invoice, but in practice, this almost never happens.
To top it off, support is mainly via email. While the team is polite and tries to help, it’s incredibly slow and difficult to get anything resolved. You’ll be stuck in long threads with no accountability or clear answers.
It’s a broken system that creates unnecessary admin and stress. I've spent hours trying to chase refunds and reconcile payments.
Until they fix their refund logic, improve payment transparency, and invest in real support, I’d strongly recommend avoiding the platform—especially if you don’t already have an established relationship with the supplier you’re buying from and you're ordering through Ordermentum.
But once Ordermentum gets involved as a middleman and connects you with wholesalers who use their platform handling payments becomes a nightmare.
They take full payment upfront, including for weight-based items or products that might be out of stock. If anything changes, your invoice is amended and the “credit” is held in your Ordermentum Wallet instead of being refunded. There's no transparency, and reconciling charges is painful.
Worse, they randomly issue partial refunds or debit your card again—even after invoices have been fully paid and settled. These amounts often make no sense and don’t line up with any clear documentation.
Refunds are never automatic. You’ll need to chase them down. And even then, they’re rarely accurate. They’ll say they’ll apply the credit to your next invoice, but in practice, this almost never happens.
To top it off, support is mainly via email. While the team is polite and tries to help, it’s incredibly slow and difficult to get anything resolved. You’ll be stuck in long threads with no accountability or clear answers.
It’s a broken system that creates unnecessary admin and stress. I've spent hours trying to chase refunds and reconcile payments.
Until they fix their refund logic, improve payment transparency, and invest in real support, I’d strongly recommend avoiding the platform—especially if you don’t already have an established relationship with the supplier you’re buying from and you're ordering through Ordermentum.
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Lot of Bugs?
Haven’t received any verification email and I see a lot of bugs already!
Gets worse the longer they’re in business
The last few years have been a massive decline in the quality of this app...
Even now, the app is not working at all, and an AI bot that talks in circles is all the help available.
Disgusting to be honest…
Would rate half a star if possible.
Even now, the app is not working at all, and an AI bot that talks in circles is all the help available.
Disgusting to be honest…
Would rate half a star if possible.
Response from developer
Hi Russell, We’re sorry to hear that the latest update has caused your ordering process to take longer than before. It’s definitely not what we’re aiming for when we release updates. We’d really like to look into this further to ensure we can fix the root cause. We’d greatly appreciate your assistance if you can please email support@ordermentum.com with some details and we will be in touch.
So easy to use and so convenient
Makes running a business so easy when using this app
Mr Coffee lover
Great service and quick delivery - did I mention how the good the coffee is and its enjoyed by all my staff 😊
Love it.
Love this app, so easy to use. Wish all suppliers were also using the app!
Ripper app
I’ve been using this app for a few months now and it’s super easy to use, easily the best ordering platform I’ve seen in my time.
Very easy to use
I love that this app manages my whole account with my supplier. Pays invoices on time.
Makes life easy!
Simple & easy to use!
Amazing pastries and cakes!
I run a coffee shop in Brahma Lodge SA, we stock Skala’s cakes and pastries and all of my customers love the Skala goodies! Thanks Skala- keep up the good work!
Central, Convenient and Glitchy
Super convenient because majority suppliers use this interface, but trying to search using the parameters is difficult, pointless and doesn’t work as well as it should. Adding items to cart is annoying having to go back and forth.
Powderkeg’s Coffee Wagon
Very easy system (user friendly)
Prices should be able to hidden
I’m a cafe owner, I don’t want all my staff know my wholesale prices. Would be great if there’s an option to hidden the prices.
So easy to use!
I love the list showing what you have previously ordered, it
makes re-ordering so easy and quick!
makes re-ordering so easy and quick!
Glitchy and confusing
I love the concept of this app but I hate this app. It’s really glitchy, it’s terrible to do large scale ordering on. I’ve reached out to their support with all the bugs I’ve seen to be told that they are “features”. It shows different amounts ordered on the ordering page compared to the the confirmation page. The app crashes frequently on my iPhone 13 and crashed heaps on my 11 when I had one.
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Fast and efficient and so easy to use.
So fast and easy to use.
Top service
Top service, great products always helpful and on time.
