Blind monkeys could do better
Easily one of the worst apps in the history of apps. Blind monkeys are capable of creating an online restaurant reservations system. PAMs app developers apparently are not.
Utterly useless
Literally nothing works, cant retrieve reservation, useless for anything else. Utter waste of space.
Needs a lot of work
I was encouraged by the staff to download this app because “it’s amazing”. I beg to differ on its usefulness. It seemed more like the staff doesn’t want face to face interactions anymore just use the app. The app has language options, but if you choose English only the restaurant reservations are in English. Many of the menus and options within the menu. I was trying to ask for towels because housekeeping took ours and didn’t replace them. I could not read the options under service. The spa menu is nearly illegible between the pdf download and the font color/page color. Go through the app on a phone to test your product.
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Can’t get through pre-check in
I can’t enter my husband’s information in the pre-check in section. A passport or ID is required, but it doesn’t show a field to enter the information. You can’t move forward without entering the information.
Pre checkin doesn’t work
Don’t bother with this app for pre checkin. I have three adults in a room and it is requiring email, home address, phone numbers and passport info. The problem is there is no field to enter the actual passport data and it won’t save the other details without it. Completely useless
Doesn’t work
The app doesn’t work at all. It can’t save anything. It won’t hardly load ever. I’m not even sure how it’s supposed to work because it doesn’t seem to do anything.
Pretty Cool
It’s neat that you can see a map, this place is huge I would get lost without it!
Not working properly
Unfortunately all I am able to do is pull my reservation. I am not able to complete precheck in. The app just freezes.
Terrible
You must choose an arrival date plus your name and confirmation number to use the app. The problem is, if you don’t do this on the first day, the calendar blocks out prior days making it impossible to use. Selecting the current date just gives you a “not valid” page. Worthless.
Terrible App
They require all guest information to be updated before continuing, however there are so many glitches in the form I’m unable to proceed. For example, I’m Canadian and when I go to write my postal code it will only allow me to enter numbers. I then cannot save and proceed because the postal code is in an incorrect format. Also, the guest verification through the document passport is ridiculously long. I can’t even properly add my husband. Needless to say I’ve been unable to even use the app.
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worst app ever made
do not waste your time with this headache of an app. horrible is every single way. anything you try to do doesn't work. I tried to order room service and it sent the same order 3 times to my room...
Facial recognition?
Couldn’t check into the hotel early because it said my facial recognition didn’t fit in the specified area despite multiple attempts of troubleshooting. Slow and annoying app.
SO many bugs
This app is not functional. Pls delete it or improve it so its usable. Check in process is completely screwed up. I cant access in room dining coz it keeps saying connect primary phone when my ph is the primary. I was able to do it for one day of the stay and then it randomly stopped working. Frustrating!! Two out of three downloads, it doesnt let u select a past date for arrival date. So for ur qa people, if u r not able to recreate the issue in one try, try multiple times. Past dates are disabled, i uninstalled, reinstalled the app and then it was enabled again.
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Response from developer
Thank you for taking the time to share such a detailed review. We’re truly sorry for the inconvenience you went through and appreciate you highlighting the specific areas where the app did not perform as expected. Your feedback is extremely valuable and has already been shared with our development and QA teams to investigate the behavior you described. This helps us improve stability and avoid similar disruptions in the future. We hope to have the opportunity to welcome you again in the future and provide you with a much smoother and improved app experience.
Can’t create an account
Can’t do anything with this app. Can’t view Terms and Conditions, can’t login with Apple or Gmail, can’t create an account. Clicking sign-up after entering information does nothing. Would love to have an account so I can set-up dinner reservations, etc.
App doesn’t work
This app literally does not work. Many glitches, slow, useless. Please fix.
Amazing
Just got back from Cancun. Loved the spa booking and room service ordering features
Erro
Fecha o aplicativo quando clica em qualquer campo de data.
Buggy and not functional
This app is not functional. It’s pretty but it can’t do basic things. I like many others cannot do the pre-check in. I’m able to take a picture of my passport but the process stalls at the weird liveliness check. No oval appears and you cannot more forward in the process. I reinstalled the app, ask ai for help, and sought advice from the Facebook page. The impact is I cannot schedule any reservations for my stay. This is not a value-added tool.
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Response from developer
We regret that the app did not work as expected for you, especially during such an important part of your stay. We understand how important it is to complete these steps smoothly. Your feedback is incredibly valuable, and we have already introduced several improvements aimed at addressing these issues to enhance overall performance and deliver a more consistent experience. We hope to have the chance to welcome you again with a smoother and more functional app in the future.
App is not working
Unable to check in because not able to select hotel, hotels don’t come up. It worked at some point but it’s not anymore
Un toque de comodidad
La app es bastante intuitiva y con mucha información útil del hotel, me fue de mucha ayuda para moverme dentro de la propiedad y encontrar los servicios. Pude solicitar algunos servicios desde mi teléfono sin tener que levantarme de la cama o salir del cuarto, súper cómodo.
