Hides Full Details to Trick You for Fines
The app doesn’t display clear enough information on the parking charges, tricking you into thinking they don’t apply when they do. For example, it says charges are in force 08:00 to 18:00. But scroll down and there’s another section hidden with charges 17:00 to 08:00. They then give you a fixed penalty notice for not buying a ticket.
Of course you aren’t going to walk up to the machine to double check, you expect the app to make it clear.
Of course you aren’t going to walk up to the machine to double check, you expect the app to make it clear.
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Mr Jason Waldron
Wouldn’t let me extend my parking any longer than 10 minutes so I had run back to the car about half a mile away and hope that I didn’t get a parking ticket there wasn’t one on my windscreen so hopefully I haven’t
Top app
Great app, always use it in Norfolk.
I think it may have stopped my Watch so I turned off live activities.
I think it may have stopped my Watch so I turned off live activities.
Frustration by design
Get rid of all the apps and just put a card reader on your darned parking meters.
I don’t want my data scraped or to register with an app simply to park my car.
The app system is utterly useless when you can’t get a signal. In fact, it’s just utterly useless.
Grow-up and just let us pay by card. I’m not going to use this piece of dross again.
I don’t want my data scraped or to register with an app simply to park my car.
The app system is utterly useless when you can’t get a signal. In fact, it’s just utterly useless.
Grow-up and just let us pay by card. I’m not going to use this piece of dross again.
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Missing the basics
Compared to the other 9 parking apps on my phone this is the only one that can’t issue a receipt until the following day, benchmarking your app features is pretty simple…
Don’t waste your time
Clicking the pay to park button does nothing but close the sidebar. App is not fit for purpose.
Useless
Cannot get it to accept any card
Additional charges
What isn’t obvious is that they add a charge for using the app.
Cheaper to just tap your card/phone at the machine. (Or use cash - does anyone do that?)
Cheaper to just tap your card/phone at the machine. (Or use cash - does anyone do that?)
Useless, Frustrating Rubbish App
Tried using it today in Burnham Market Norfolk. Spent 10 minutes trying to pay then gave up and parked for free in the town. When talking about it in a shop the shopkeeper overheard and chipped in she wished she had a £1 for everyone she’d heard saying the app was unusable. The developers should probably test it before releasing. Awful app. Avoid.
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App doesn’t work
No stars. App refused to let me pay for parking. It just did nothing apart from give me the option to pay which then wouldn’t let you cannot select. Absolutely nothing at all. Couldn’t pay, couldn’t park, missed a meeting!
Excess Charges
I find these days I don’t have cash so ended up using the app, straight forward to use BUT 20p to use the app??? If I use cash a person has to drive and empty the machine = extra cost. Use the app NO person, NO driving, NO handling cash. So why does it cost more? Just another rip off to get extra cash, 20p x all the users = a nice little earner for no extra expense. The answer of it’s not the app that charges it’s the car park is not acceptable.
I recommend you get a bag of change and save yourself a few pence.
I recommend you get a bag of change and save yourself a few pence.
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Convenience Fee
They charge you extra, for doing their job for them. Use if you have to but self serve should not be more expensive
Mr Highgate
Totally useless. Tried two different locations. Neither accept contactless, only cash! Called help number and told to download this app. Says you don’t need to register for first payment, registration available only after first payment. Keeps going to login which it doesn’t accept as you can’t pay. Spoke to help again who said I need cash. Saw a real man from the parking enforcement who went through the app and agreed it didn’t work. Phoned help again and given 2 hours free virtual parking. Spent an hour in two different locations Cromer and Overstrand trying to pay for parking. Totally useless. Cash only in Norfolk. Beware!
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Unhelpful
The app is reasonably easy to use, but not particularly intuitive, and gives little help to the new user. Most infuriating, even once one has paid there is no subsequent indication that one has done so. I consider this entirely unacceptable, and so have deleted the app.
Added charges
This app works well but it adds a convenience charge of 20p every time you use it which really annoys me because the council get my money without having to print and issue a ticket and they don’t have to employ someone to empty cash out of the machine and yet somehow I’m the one who pays for this convenience? I’ll be removing this app as soon as I can! I know it’s only 20p but today I wanted a 1hour ticket (£1.30) so that’s an uplift of over 15% and that’s too high.
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Parking opps rubbish
Down loaded app didn’t work easy if time rubbish
Shockingly bad
My husband has used this app before for our car ages ago, I am now in the car but it won’t allow me to set up an account it just wants me to log in but I don’t have an account, I’m just stuck in a loop of trying to pay for parking but not being able to because I don’t know login details but because the car is registered to my husbands account I can’t set up a new account - not to mention the fact that the area I am has poor 4g - I’m fuming this has ruined our day
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Doesn’t work and nearly made me late
It couldn’t find the location I parked at, but after trying for 15 mins, it finally did. Then it continually rejected my £2.00 payment using both my card and Apple Pay. I would have happily tried for longer, but I had an exam at 10:15am, which is now over. If I get a ticket for parking here (which I had to do), you will be hearing from me.
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Terrible
Arrived in car park and downloaded the app. Inputted all the parking information and on trying to pay 3 times got messages saying payment failed. On checking my online bank payments had actually gone through. Rang customer services but gave up after 30 minutes on hold. Terrible service and app.
What crap
Can’t pay to continue to park when time runs out on the app so you have to start all over again with your details
Fix your damn app please
Fix your damn app please
