PASSforcare

App won't automatically update

No travel time calculated

No cumulative time worked calculated

Login issues with facial recognition/password

Calendar section does not show past days

Pass not working correctly after update

Typing on its own, sticking

Not able to log out correctly

App uses most of battery

Makes phone old while using app

App still not working right after bug fixer update

App is very slow

App drains battery

App makes phone hot to the touch

Have to keep closing and reopening app as it's running very slow

App update drained battery and just spins around in the task

App taking ages to update information

App is broken

App is trash

App is HORRIBLE and BACKWARD

Login can be a nightmare, doesn't recognize facial recognition or password

Calendar section doesn't show past days

Tasks do not sync sometimes

App spontaneously logs one out

App is very laggy and unresponsive

Save action button disappears on iPhone

App crashes on verify screen

No access to customer records or medication

Blocked out of visits, had to restart and manually tag out

Logged out again and had to re log

Hit or miss if anything is being recorded

App freezing or on a big delay when selecting tasks

App would not load, won't show clients or details

Takes over 20 minutes to complete notes

Signing in issues

Calls un-allocating themselves from carers

Cancelled calls reinstating themselves

Logging in issues

Logging out issues

Problems completing care notes

Problems reading past care notes

New download brings another set of problems

App is running slow even after downloading new version

Very slow and drains battery

Have to write notes in phone notes and copy them

No notifications for rota changes

Very slow to check completed tasks

Tag out doesn't work sometimes

App freezes sometimes

Takes forever to load

Can't tick off tasks

App is so slow

Can end up making you late

Takes longer to do notes than to tend to vulnerable people

Killing battery life

Not being able log in visits due to needing signal

Notes lags

Lags a lot

Types after 2 min

App lags a lot

My grandma works faster than this app

System seems to be very slow and glitchy and lagging in it’s response

Utterly painful and slow in it’s response when ticking off each task

Phone or iPad gets really hot and starts to slow down further

App is so slow, laggy, and drains phone battery and makes it run hot

Takes twice as long as usual to write the notes

Terrible lags drops out

Rediculus tick list fill out sections to then only have to re write it all at the end

Took over 20 mins to just tick the boxes

Last update has made this so laggy

Signal is shocking on it

Hit one client to then be chucked out into another

Runs really slow on iPhone

Types 10 miles after you’ve hit the buttons to type

Most recent update has caused the app to lag massively

Spent 25 minutes ticking tasks and writing care notes on a single visit

Breaks have been used to catch up due to constantly running late

Taken nearly 5 full minutes alone to check all the boxes for ONE CALL

Type out a word and it will still be loading a few seconds later

Takes ten minutes to write a note

Typing on its on, sticking

App just goes white/lags when in a visit or if clicking off to see notes etc.

App is so slow you can hardly even type

Done notes and finished visit for it all to completely disappear leaving the visit uncomplete

Typing hardly even works with how laggy it is

Works perfect on my LG work phone. Using iphone with it is shocking its so slow and lags all the time

Impossible to do your job efficiently using an iphone with this app

Fails to login after multiple updates

App doesn’t allow me to login and complete the note

App says I haven’t logged out of calls when I have

App freezes and takes ages to load

App doesn’t allow me to log in and log out of the calls

Phone has started getting hot and it has started draining the battery

App often freezes or goes back into previous visits after backing out onto the home page

Unable to see previous visit notes in full

Unable to access some previous notes

Lags when checking tasks

Multiple issues when tagging in single & double calls

Only lets us see part of previous visits notes now

Can’t view all notes on my phone anymore

Freezes and needs reinstalling frequently

Can’t read the notes from which the previous carer has written

Stuck at….sync in progress. Never goes past this.

Can’t log any care

Sync in progress

Unable to login

App failed to schedule appropriate time for visits

App has bugs and other issues

App fails to log visits to customers' houses

Poor internet coverage in some areas

Signal jammers block internet connection

Employer does not allow phone use

Glitch has appeared on the app

When a customer cancels, you have to go through every single task before you can leave the call

Extremely annoying pop-up window that comes out at every single medication charting

Constantly wants updating

Constantly doesn’t work

Often get stuck in calls with no option to log out

Calls get cancelled after being in for 30+ minutes easily

Half the time the log out option doesn’t show

Half the company can’t log in

Constantly stuck in visits and unable to log out for hours

No log in offline option anymore

If a client is activated on pass after their scheduled pass call time their visit doesn’t show up at all

Add travel time calculation

Add cumulative time worked calculation

Offline functionality

Improve calendar navigation to see past dates

Fix disappearing save action button

Re-enable biometric login (face ID)

Link to Google Maps/directions

Remove unnecessary pop-up windows during medication charting

Improve notifications for rota changes

Schedule updates outside of working hours

Allow viewing of full previous care notes

Improve app performance on iOS/iPhone

Fix task syncing issues

Ensure automatic app updates

Add dark mode option

Implement a better system for handling cancelled calls