Eze
I’m having issues trying to login for a week now.
Bad app
Is very laggy and drains the battery fast. It also doesn’t work properly when logging in and out from one customer to another, which makes the job harder.
This app is HORRIBLE and BACKWARD
I can’t believe forward thinking organizations would use this app , in this age of technology, this app is a mess, won’t automatically update 😳😳 it’s a shock and I am wondering how come they are in business. Please and please get your act together and fix things 😥 no travel time, no time worked calculated cumulatively. It’s a mess.
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from good to bad
This app used to be good. Now it became a pain in the asss..
Awesome
Brilliant app for care notes! Recommended
Pass not working correctly after update
I work as a support worker, I’ve had nothing but problems since the last update, typing on its on, sticking, not being able to log out correct, my phone is on the new update. I had a phone call from one of your staff last week where we did a screen sharing, the lady said she would contact my employer but as of yet she hasn’t. There was an update today 29/7/24 which was a bug fixer and the app still isn’t working right. It’s also using most of my battery while using the app and it’s making my phone old while I’m on the app. Please could you try and fix the app as I need this for work. I can’t spend 10 mins in a clients house just filling the app out because it sticking. My phone is also the brand new iPhone 15, maybe the app isn’t compatible with iPhones as it’s not just my phone within the company it’s doing it too .
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Carer
Worst app ever,very slow
Updates
Every time I’ve had an update, it starts to drain my battery and it makes my phone hot to the touch, then when using the app I have to keep closing it and reopening it as it’s running very slow.
Drains battery
This update drained battery and just spins around in the task
App is broken
I’m a care worker use this app everyday last one month the app is taking ages to update information, today morning it took 24 minutes for 3-4 minutes notes
I had enough of this app
I had enough of this app
Trash
This app is trash
This app is HORRIBLE and BACKWARD
I can’t belay forward thinking organizations would use this app , in this age of technology, this app is a mess, won’t automatically update 😳😳 it’s a shock and I am wondering how come they are in business. Please and please get your act together and fix things 😥
More like P1554car3
Alright, please bear with me as this is my first time review of any major app that I’ve used. So first of all, a couple of negatives and in my eyes they are quite major negatives. The first one is, sometimes I have to say logging in can be a nightmare because it sometimes doesn’t recognise facial recognition or password input and it just doesn’t want to acknowledge that you’ve logged in instantly and the amount of minutes I’ve lost on a booking/visit makes it look like I am not being punctual which in turn makes me look like I’m unprofessional and not being punctual.
The 2nd point and I’ve only realised this after using the app for about one month. The issue being if you go into the calendar section of the App and so you want to go back last week to check a booking (btw we are in week 30 at the time of writing this review) and if I want to go back to week 29, say on a Monday or a Friday, it will not show those days which is a massive problem for me because how am I supposed to check what I did on one given day therefore I wouldn’t have known exactly how many hours and minutes I would have done and what calls I have because obviously there’s no physical paper timetables anymore or rota's that we are given by the company and in my opinion, that is a major failing for this app, so my advice to anyone is take a screenshot and/or screen recording of what your visit and that includes the hours in the minutes.
On my 3rd point, which is a positive it’s good to have an app where I don’t have to write anything down and I can use text to speech to get my notes down to the office.
I hope people can make sense of what I have written down and I hope the developers of this app will take this into consideration and it's is a major flaw IMO but it’s a frustrating that the days I have previously worked are no longer there to be cross-referenced.
Anyway, I hope you’ve enjoyed my supposedly constructive review of this app and I’m still giving it two stars and really I would love to give it one star but the fact that it tells you exactly how many hours and minutes you’ve done the court that’s good to know.
Bye4now...Dude1ZDope 😎
The 2nd point and I’ve only realised this after using the app for about one month. The issue being if you go into the calendar section of the App and so you want to go back last week to check a booking (btw we are in week 30 at the time of writing this review) and if I want to go back to week 29, say on a Monday or a Friday, it will not show those days which is a massive problem for me because how am I supposed to check what I did on one given day therefore I wouldn’t have known exactly how many hours and minutes I would have done and what calls I have because obviously there’s no physical paper timetables anymore or rota's that we are given by the company and in my opinion, that is a major failing for this app, so my advice to anyone is take a screenshot and/or screen recording of what your visit and that includes the hours in the minutes.
On my 3rd point, which is a positive it’s good to have an app where I don’t have to write anything down and I can use text to speech to get my notes down to the office.
I hope people can make sense of what I have written down and I hope the developers of this app will take this into consideration and it's is a major flaw IMO but it’s a frustrating that the days I have previously worked are no longer there to be cross-referenced.
Anyway, I hope you’ve enjoyed my supposedly constructive review of this app and I’m still giving it two stars and really I would love to give it one star but the fact that it tells you exactly how many hours and minutes you’ve done the court that’s good to know.
Bye4now...Dude1ZDope 😎
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Slow and unresponsive
I’ve noticed over the last few days the system seems to be very slow and glitchy and lagging in it’s response, if a client has a long task list it is utterly painful and slow in it’s response when ticking off each task before you even get to the end where you then have to enter your care notes, it’s not good enough where time is essential when moving between clients and yes I’ve reset the app, my iPhone 15 is all up to date.
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Come on iOS users need an update for Pass lagging terribly taking 2 mins to tick one box !
Terrible no dates showing and other dates missing files are missing can not complete visits as tick boxes lag then shut you back out making my working shift a nightmare this APP No support Been like this since April ! sick of installing & re installing fed up of not syncing and fed up of it taking 20 mins to do a few ticks
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Update has made me loose all dates
Totally unreliable
Very frustrating
Can’t see shift days or dates since latest update
Iv installed re installed and nothing for iPhone users for support
Very frustrating
Can’t see shift days or dates since latest update
Iv installed re installed and nothing for iPhone users for support
Task do not sync sometimes
After uploading notes it does not sync and shows the tasks as missed notes task
Underwhelming
The app does quite a few things well but it struggles for the majority of tasks. On iOS it is very slow and spontaneously logs one out. It is very laggy and unresponsive more than often.
N
Very frustrating app
Still way too slow and laggy
Although they have fixed the issue with not being able to see notes when writing them out, the app is still running too slow. I am still having to log out and in again several times because the app just goes white/lags when in a visit or if clicking off to see notes etc.
