Not satisfied
We have a lot of issues with Payactiv. It's hard to get a rep to solve your problem without seeming like a bother. There's no way to update the app without calling and being redirected. 5
I felt unheard after confiding in Jacob D about missing hours and asking to be transferred. Particularly after explaining I was out of town and really needed Pay Activ until payday. I received only an automated response with no personalization or concern. This situation alone would prevent me from recommending this app!!
I felt unheard after confiding in Jacob D about missing hours and asking to be transferred. Particularly after explaining I was out of town and really needed Pay Activ until payday. I received only an automated response with no personalization or concern. This situation alone would prevent me from recommending this app!!
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Hands down So easy
Took me 10 minutes instead of waiting 2 and a half weeks with my biweekly job to have gas money to get to work this is awesome.
Customer service sucks
Just returned to a previous employer that use Payactiv services and it’s still the same from years ago. Live customer service workers are like robots with bad understanding all around. I’ve been having troubles with this app for over a week now and I keep receiving the same message to do the same thing over and over and still no fix. They are quick to tell you they are working on the problem but they never get it fixed within the time they give you. Still haven’t had any communication back and I have sent over 40 emails and phone calls.
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Nope
Had I submitted this review a week or so ago I would’ve given it five stars. It came in good in a pinch and has been helpful in the past. However, apparently out of nowhere the company decided to change the way they calculate money that can be borrowed from your paycheck. And they give no notice to let the customer know that that is something that’s going to be changing. So whereas my income hasn’t decreased, and my hours hasn’t decreased, I went and logged in this morning and my available to borrow is only $20 now which is significantly less than I’ve always been able to. I can’t understand the reasoning for changing this because it comes from my payroll company so it automatically gets paid to them. There’s never been an instance where they weren’t paid. I would suggest trying a different company.
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Easy
It was pretty easy setting up account. But that fee shouldn’t be more than $1
