Do Not Purchase
This app is one of the most terribly supported programs we have ever used. It is ridiculously over priced for the lack of quality and headaches it causes for or field technicians. From connectivity issues to freezing mid-proposal, mid-invoice or just about to email a proposal or invoice. I have tussled with technical support for 2 years now and we are officially moving on from this terrible field service application. I would not suggest you buy into this program unless you want to look forward to a slew of inconvenience and headaches.
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AOL would like their software back
We switched over to Payzer somewhere around October 2024 and it’s been a complete nightmare. Everything from the data transfer to the training to the interface is just terrible. Their software is buggy and instead of fixing the bugs they just create these ridiculous workarounds. We canceled just recently and it was an expensive lesson. Oh, and they refused to give us a refund on the card readers they sold us that only work with their software, even though they’re still sealed and in the box. It’s your classic case of overpromising and under delivering.
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Poor Customer Service
Customer service communication is slow and trying to resolve issues is not a quick process. Something to consider when looking for a software to use for a service company.
Absolute rip off!!
They took us for atleast $1000 with extra cost and they wouldn’t let us cancel without making it an absolute nightmare and jumping hoops!
Never use this service!
Never use this service!
App needs work
The mobile app constantly locks up and needs to be forced closed, invoices/pics are lost and super frustrating. Desktop seems to be reliable.
