Terrible
Ticket won’t even load. Useless.
What a terrible app
Don’t bother using the app
App fails
Cannot use over VPN. Not good for flexible travel plans.
No review before purchase
The part where you pick the date is bad. Everything is too close together. I got the wrong date. There was no review before final purchase. After purchasing the ticket I immediately saw the date was wrong but had to spend $10 to reschedule. Bad user interface.
Big stay away
I tried calling customer service after receiving a cancellation email. They insisted the trip was still on when indeed the trip was cancelled by Peter Pan. They refused to provide a refund and later they hung up on me. The customer support lines are down since then. As a travel service provider the least you could do is to have someone at customer support. You did not directly provide points to my account despite having my email address on record. How can you expect the user to wait 7 days to receive the points and reschedule the trip? This is the worst bus service ever and I should have looked at the reviews. Rating of 1.7 stars says a lot and your company doesn’t seem to be interested in improving it. Never booking Peter Pan again.
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Worst app
Please fire your student developer and hire normal one. It seems like stakeholders never tried to open the app. Poorest UX by far
Useful for monthly travel
Keeps all trips in one place, helps to reschedule if necessary and runs smoothly. You can move tickets to your Apple wallet automatically.
First time/ last time/ bus didn’t even stop!
I was taking the bus Saturday, for the first time ever. I was very nervous so I got there extra early.
As I went to walk up to the bus it drove by the bus stop area. It slowed to about 5 mph and just kept going.
While I foolishly attempted to chase down the bus. I missed a very important meeting. I see my prior anxiety was for a good reason… I couldn’t believe it!!!
As I went to walk up to the bus it drove by the bus stop area. It slowed to about 5 mph and just kept going.
While I foolishly attempted to chase down the bus. I missed a very important meeting. I see my prior anxiety was for a good reason… I couldn’t believe it!!!
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Horrible app, horrible company
Peter Pan Bus changed my scheduled bus time so I’d now be arriving over an hour and a half later to my destination. I have to get to a meeting, and there’s no way to get a refunded ticket. Customer service sent me a broken link to their “requests” submission page, and their rescheduling option doesn’t work on the website or mobile app. I’m never taking Peter Pan again.
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It’s service was worst
I was booked the ticket new york to Boston at 3.00 pm to 7.55 pm. In 4 hours they still didn’t pass the hartford,CT. So when we go boston after 6 or 7 hours?
Abandoned with my dog in Baltimore
Was on a bus to NYC to DC and was forced to get off in Baltimore. Now my dog and I are freezing waiting for a bus to Silver Spring
Won’t open
The app would not open and I was trying to see bus prices please fix this
Trash App
I have used Peter Pan Bus for decades to travel. I have used this app pretty much since it came out. In the last 2 weeks I have been unable to purchase tickets through the app. There is no recourse either.
Great App
The app is easy to use and makes travel easy. Mobile boarding is great.
Excellent
Travel frequently on Peter Pan app is convenient to change my tickets. Purchase tickets on the go! App is very helpful! Easy to earn Peter Pan perks. With your account !!
Doesn’t work
App doesn’t work on iPhone running iOS 18. Just hangs with a white screen of death.
So buggy
Won’t let me open my pass to scan, won’t let me reschedule trips, and non responsive when buying passes so I unknowingly purchase two and once. Ridiculously bad for a company of this size.
And the customer service takes days to respond to inquiries.
And the customer service takes days to respond to inquiries.
What when wrong?
I got to the bus station about 7 minutes before my bus is to leave and I wait there for about 30 then when someone finally come they said my bus was called and left at 5:30( that the bus I got) I know that was not the case as their were other peoples there that missed the bus as well that said the same thing. Peter Pan need to get there self in order as they are make some stupid mistake case in the end we end up on a bus that was going 30 minutes to a 1 hour away for the original stop and it ended up being somewhere where I didn’t know. Also they canceled my original bus that was for 7 pm and put me on a 10 pm bus and when I tried to call about it nobody answered and I call 3-4 times.
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Response from developer
Thank you for reaching out to Peter Pan Bus Lines. For customer service support please contact us at https://peterpanbus.com/request/
Excelente
100% recomendado Súper los buses limpios ; salió puntual ; lo mejor que salen del Porth Authority ; lo
Mejor .. antes viajaba por Megabus.. pero este muy mal servicio
Mejor .. antes viajaba por Megabus.. pero este muy mal servicio
Not much better 5 years on
My task was to reschedule a trip, same day different time. That part worked beautifully, for which I was grateful. Payment methods offered Apple Pay. Tap, doubleclick,....nothing. Tried again. Zip. Tried again. Nada.
Signed in to website, same story-- choosing a new time very efficient. Apple Pay offered. Zilch. So I resorted to entering my credit card info, which yielded immediate positive results.
I wouldn't have minded, if only Apple Pay had not even been offered. Latest phone (for another 4 days) and up-to-date iOS. Sigh.
Signed in to website, same story-- choosing a new time very efficient. Apple Pay offered. Zilch. So I resorted to entering my credit card info, which yielded immediate positive results.
I wouldn't have minded, if only Apple Pay had not even been offered. Latest phone (for another 4 days) and up-to-date iOS. Sigh.
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