NOT as bad as reviews make it!!!
I anticipated the app would be horrible based on reviews, but it’s not!!! It is fairly easy to use. I had no issues setting up an account. I love that we can upload photos of our pets and can view reminders of what meditations they are due for. Really, all I really wish could be be added is the weight of our pets upon last visit. It would be helpful when ordering medication online. In addition, I believe for extra security there really should be 2-factor authentication. Overall, I love the app!!
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App missing key features & needs improvement
In theory I wanted to like this app. The ability to virtually access your pet’s info and have it sync with your vet is a good idea, but this app falls short. Missing key feature of accessing medical records. No where to upload or view pdfs or notes of medical history. Lists past appointments but no area that includes a description of what the appointment was for or any vet notes (which is unhelpful). Also unable to schedule appointments in the app. User interface needs improvement, app is glitchy and just looks old. Missing ability to view multiple vet locations if you visit more than one. Overall likely won’t be using this app until it gets some major improvements from the patients user end.
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All of my reoccurring appointments that are twice a week I’ve disappeared
I have used this app for years, but all of my frequent appointments are missing under the appointment section. Yearly appointments are still present, but everything else is gone. Hi reloaded and rebooted and it still does not reload. Thank God the office still had them all in their computer, but that kind of stuff shouldn’t happen.
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No advantage
Link to update your info takes you to a request data page. Can’t update owners info. Limited usefulness. Used feature to contact my vet via email, they didn’t respond. Easier to just call.
Need app button on main screen
Need app button on main screen and in apps. Pain to search for.
No support!
Installed this and it worked well for a couple of years, then I was locked out for no good reason, nothings change from my end email/password, and my vet is still using the app. There is no technical support or contact for this app, i have tried password reset but the email never arrives and again no contact for help. Extremely frustrating!
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Locked Out
For some reason I’m unable to reset password. Says it sent the email to reset but never received. Developer has no phone number that I can find to contact. Waste of time.
Worst app ever
This is most ridiculous app ever! Does not work right…only shows in a split screen view. Nothing I need to know is on there. Cannot see vaccines or records..utterly useless and of course Animal Care Center would pick this cheap site..they cannot even answer their phones!
Doesn’t work
Tried three times to have the app send the email confirmation required for log in and it never sends such an email. So impossible to log in
App works great as long as the vet is competent
Many negative reviews regard having to go through your vet to have personal or pet information changed. As long as your vet is competent, the app will work just as intended.
Useless
My vet switched to this app for some reason. Now I can’t access appointment notes, lab results, or weight history. Just the appointment dates and prescriptions are listed. So inadequate. Who would ship this no-feature app?
BEWARE - NO PRIVACY
This app is perfectly functional for tracking your pets records & making appointments. HOWEVER, once installed it has access to your photos without any permission requests and it doesn’t show up in your app list so you cannot set any permissions.
There is no way to tell what else it has access to such as tracking data, microphone etc.
I’m deleting this app and informing my vet.
There is no way to tell what else it has access to such as tracking data, microphone etc.
I’m deleting this app and informing my vet.
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Shows promise, but needs some work before it can be used.
First, the confirmation email was blank on a mobile device. When I switched to my PC to click on the confirmation link, I was able to log into the app but it shows my previous vet, with seemingly no way to change it. Hopefully this will all get fixed fairly soon.
Seems to be a decent app
Our vet just recommended this app and because we travel a lot we thought it would be a good way of pulling up our pets records. At 1st I couldn’t finds the vaccination record. I found it in the Pet ID so that’s great. Also shows upcoming and previous appointments. and prescriptions. So thus far I think it seems pretty decent.
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The app connected me to my old vet
This app “sets itself up” by using the email you gave your vet.
I moved two years ago, and the app has connected me to my previous vet (I gave the previous vet and the current vet the same email address, naturally), and that’s where we are stuck. No way of connecting to the current vet. There is no troubleshooting guide, and no options to correct this. By the way, perhaps some people have > 1 vet (e.g. if they spend their winters in FL), but there is no option for this either.
Worthless.
I moved two years ago, and the app has connected me to my previous vet (I gave the previous vet and the current vet the same email address, naturally), and that’s where we are stuck. No way of connecting to the current vet. There is no troubleshooting guide, and no options to correct this. By the way, perhaps some people have > 1 vet (e.g. if they spend their winters in FL), but there is no option for this either.
Worthless.
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Improvement needed!
Can you help us a bit? We are nearly low-vision and realized that the fonts on that app is hard to read. Looks like it’s one pixel wide. Barely readable.
Few suggestion:
1. Night mode option
2. Option to thicken the fonts (adjustable as well)
3. 2-finger zoom feature
Thanks a heap!
Few suggestion:
1. Night mode option
2. Option to thicken the fonts (adjustable as well)
3. 2-finger zoom feature
Thanks a heap!
Should be removed from App Store. Totally dysfunctional June 2021
This app has clearly been abandoned. No updates from their 1.x version in an entire year. impossible to sign up for an account (the app just crashes 100% of the time when I try to enter my email address).
Update to Touch or Face ID
I liked the app when I could get into it, but the developer doesn’t seem to keep up with the technology- it doesn’t support Touch or Face ID so it asks for email address and password everything. I try and bring those in from my password programs - doesn’t work so I just go log into the vet’s website.....it is faster. The app seems to be useless - I’ll try it again if you update to current ID technology.
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Terrible stability, crashes non-stop!
It used to be decent, but in the last few months, it literally will not work. It crashes every single time I try to use the app. Fix your freaking app!!!!
Medical history and bottom menu
The bottom menu is vertical instead of horizontal. It takes up half the screen.
There is no place I see for medical history? I was hoping for vaccination records to be kept here at least
There is no place I see for medical history? I was hoping for vaccination records to be kept here at least
