Philips Sonicare Reviews: Is It Legit?

Customer Experience

Positive experience31.9% of reviews
Neutral14.9% of reviews
Negative experience53.3% of reviews

~ Based on 1,136 written reviews from the US App Store.

What users say about Philips Sonicare

Is Philips Sonicare Safe?

Philips Sonicare appears safe based on user ratings. AppsHunter Safety Score for Philips Sonicare is 96/100.

This assessment is based on 56,916 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.8% of ratings point to a safe experience
2.5% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 56,916 App Store ratings for Philips Sonicare.

Is Philips Sonicare Legit?

Philips Sonicare appears to be a legitimate app. AppsHunter Legitimacy Score for Philips Sonicare is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excelente aplicación

Para limpieza de dientes Philips sonic are lo mejor

The app can’t count properly

Every time I use the app it’s subtracts between two and four times brushing. This morning it dropped from 161 to 158 what base are you using to count in guys?

9/30/2026 This morning I installed a brand new toothbrush. The count came up at 180 as it should. I brushed one time (white +) and the count read 178. Before I started this I uninstalled and reinstalled the app.

10/4/26 there is no obvious way to contact the developer from the site you gave me. I’m not gonna spend the time on the phone for this.
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Brush Time

I’m new to the app, it may be user error but the toothbrush cuts off at 2 mins, I have to restart and finish brushing

The app can’t count properly

Every time I use the app it’s subtracts between two and four times brushing. This morning it dropped from 161 to 158 what base are you using to count in guys?

9/30/2026 This morning I installed a brand new toothbrush. The count came up at 180 as it should. I brushed one time (white +) and the count read 178. Before I started this I uninstalled and reinstalled the app.
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Imitation App

The app has been designed to give an impression of true representation of your teeth brushing.

In reality the actual brushing has nothing to do with the reality. As you move from one area to another the app is unable to detect what teeth you brush.

Rip off , you can get the same effect using a lower grade Sonicare
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Top dental hygiene tool available worldwide!

For an extended period, I have been 56 years old and have encountered numerous dental issues despite diligently brushing my teeth two to three times daily with manual toothbrushes. However, after investing in a Phillips Sonicare toothbrush, specifically the three model, I have witnessed a remarkable improvement in plaque removal. The claims of brushing 1000% more effectively than the average person are indeed accurate. I wholeheartedly suggest this toothbrush to everyone, even if it requires sacrificing a week's pay, as dental health is paramount.
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★★★★★ Four Years of Daily Use and Still Going Strong

I bought my Philips Sonicare around 2022 and, after roughly four years of regular use, it has never let me down. It still delivers an excellent, thorough clean and has become one of those everyday products I genuinely trust.

The connected app has been particularly useful. It helps me pay attention to the quality and coverage of my brushing rather than simply brushing for two minutes and assuming I have done a good job. I regularly alternate between the standard cleaning, gum health and deeper cleaning settings, depending on what I feel I need.

Good oral hygiene also forms an important part of how I look after my wider wellbeing. Having a routine and feeling in control of my dental care has a positive effect on how I feel about myself.

After four years, some of the finish on the handle has started to wear away. I suspect this resulted from enthusiastic cleaning with a household product by my partner, although no confession has yet been forthcoming. Importantly, this cosmetic wear has never affected the toothbrush itself.

Four years of dependable daily service speaks volumes about its quality. It still works perfectly, but I think it has finally earned its retirement. I would happily replace it with another Philips Sonicare.
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It’s good, but it needs one minor tweak…

It’s overall a very good app to have if you have a sonicare toothbrush, but I just wish the toothbrush was always connected to the device that you have connected the toothbrush to so you can always see what you are doing with it and your last brushing sessions, even if it’s on the charger but overall very good at app as I said up there
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Cannot erase accidental brushing data

This is really stupid. If I accidentally power on the toothbrush it records the data and there’s no way to edit or delete it. Really stupid. There’s time when I power it on to check something and it records it as a brushing session. How can these developers omit something as important as this feature to edit/delete a brushing session- esp if you depend on this to accurately track your brushing habits. Please update the app to do this.
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App won’t sync worthless

Worthless do not buy

Best Decision… For My Teeth

I think my title says it all. This was by far the best decision for my teeth. Also, my Dentist recommended this toothbrush, and I am not disappointed. The toothbrush and app are easy to use; and altogether it helps with cleaning my teeth, my toothbrush and floss habits, and my satisfaction.

Love it!

I love this toothbrush, but it's expensive!

Brush heads

Everything is good but with the price I think extra replaceable brush heads should be included in the pack!

Terrible app

Terrible product product and terrible app. The app keeps resetting the toothbrush to the lowest intensity. Two and three times sometimes in a single session. Phillip, I’m sure is aware of this and does nothing. I’ve been a Sonicare fan for many years, but will never buy anything that uses this app again. It’s been all I can do not to just destroy my toothbrush by throwing it into the concrete having to reset it multiple times. Sonicare do something.!!!!!
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Best toothbrush I’ve ever had

I’ve only had it for a couple of days, but this is an outstanding toothbrush and I’m sorry I didn’t get one sooner. For those people wondering if it’s worth the money it is just do it. You won’t regret it.

Hygenist is impressed

My dental Hygenist says that my teeth look great, better than ever…

Buggy software

When will you update your buggy software? Every time I brush and a message notification comes in, the software freaks out and resets (forgets) my current brushing session, forcing me to enter details by hand.

If you want to use a companion app as a selling point, it’d be a good idea to make sure that the software is debugged, wouldn't you agree?
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Recent problems

I am writing to bring to your attention a recurring technical issue I've been experiencing with the Sonicare mobile application. As a dedicated user of Sonicare products for several years, and having consistently utilized the accompanying app throughout that time, I've generally been very satisfied with its functionality.
However, in recent weeks, I've encountered a persistent problem where the app constantly prompts me to sign in. This frequent re-authentication process has become quite disruptive and detracts significantly from the user experience, negating the convenience the app is designed to offer. 
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Need a few upgrades, but I still like it a lot

Really like the Sonicare… just wish it would have memory in order to give the app feedback when I don’t have my phone in the bathroom with me.

Really Enjoy This App

Makes time go by faster when brushing teeth. Enjoy the Bluetooth connectivity.