Philips Sonicare User Reviews

Customer Experience

Positive experience31.6% of reviews
Neutral15.0% of reviews
Negative experience53.5% of reviews

~ Based on 1,122 written reviews from the US App Store.

What users say

Is Philips Sonicare Safe?

Philips Sonicare appears safe based on user ratings. AppsHunter Safety Score for Philips Sonicare is 96/100.

This assessment is based on 56,916 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.8% of ratings point to a safe experience
2.5% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 56,916 App Store ratings for Philips Sonicare.

Is Philips Sonicare Legit?

Philips Sonicare appears to be a legitimate app. AppsHunter Legitimacy Score for Philips Sonicare is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Best toothbrush I’ve ever had

I’ve only had it for a couple of days, but this is an outstanding toothbrush and I’m sorry I didn’t get one sooner. For those people wondering if it’s worth the money it is just do it. You won’t regret it.

Hygenist is impressed

My dental Hygenist says that my teeth look great, better than ever…

Buggy software

When will you update your buggy software? Every time I brush and a message notification comes in, the software freaks out and resets (forgets) my current brushing session, forcing me to enter details by hand.

If you want to use a companion app as a selling point, it’d be a good idea to make sure that the software is debugged, wouldn't you agree?
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Recent problems

I am writing to bring to your attention a recurring technical issue I've been experiencing with the Sonicare mobile application. As a dedicated user of Sonicare products for several years, and having consistently utilized the accompanying app throughout that time, I've generally been very satisfied with its functionality.
However, in recent weeks, I've encountered a persistent problem where the app constantly prompts me to sign in. This frequent re-authentication process has become quite disruptive and detracts significantly from the user experience, negating the convenience the app is designed to offer. 
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Need a few upgrades, but I still like it a lot

Really like the Sonicare… just wish it would have memory in order to give the app feedback when I don’t have my phone in the bathroom with me.

Really Enjoy This App

Makes time go by faster when brushing teeth. Enjoy the Bluetooth connectivity.

I’ve never had so much fun brushing my teeth!

That is all ❤️

Sonicare

The best investment I've ever made

Just white

Amazing product

Training is a failure

This is a review of the app, not the brush. The 7300 brush itself is fantastic. The app’s main feature is training and feedback, but this fails to stay connected to the brush long enough to finish one brushing sequence. It constantly disconnects and says to put it back in the charger. However, the new brush is fully charged. So far the main training feature is a complete failure.

Secondly, as a dedicated brush-after-every-meal adherent, the “twice a day” goal tracking by the app is inflexible, not to mention gross. I want the app to track my goals, not some bare minimum compromise goal.
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Yayayay

I highly enjoyed my toothbrushing experience with this app. I really wanna thank all the people that created Phillips Sonicare for all the help you’re providing me with brushing my teeth

Muy bueno

Muy bueno

Can’t find toothbrush

Used this app since my wife and I bought new diamond clean toothbrushes. Now it can’t connect to mine, and I’m kind of peeved. Spent a couple hundred on a brush, and it doesn’t connect?

Update 8/9/26: I contacted Philips and they’re sending me a new brush. Sounds like a hardware issue. I’ve added back 2 stars.
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Can’t find toothbrush

Used this app since my wife and I bought new diamond clean toothbrushes. Now it can’t connect to mine, and I’m kind of peeved. Spent a couple hundred on a brush, and it doesn’t connect?

4回に3回は接続できないアプリ。カイゼンしてください

朝の忙しい時にいつも接続が悪くてアプリと格闘。歯を磨く気が失せる。商品価値を下下げている。買って損した

The only one for me

I’ll forever keep getting this for its Pink base and purple light which is obviously so cute

Unable to delete record

Used for the first time and turned on the product and was testing to see how to control the speed and toggle on off. BAM 2 sessions of less than 6 seconds recorded and no way to delete it? I tried to unpair and it still stayed. Inaccurate data.

Amazing

Love my new Sonicare 6400. With the feedback from the app my teeth have never looked or felt cleaner.

Keeps dropping out connection with brush

App has connection issues. Connects to brush fine, then once started looses the connection to the brush and says please turn on brush - even though phone is right in front of me, and it does not record the brushing activity for the day. Using latest iOS and app version. Please fix!

ブラッシング管理できない

アップデートしたらまともに動かなくなった。正しい時間でブラッシングできない。2分のモードが10秒で終わってしまう。