Philips Sonicare User Reviews

Customer Experience

Positive experience31.1% of reviews
Neutral15.0% of reviews
Negative experience53.8% of reviews

~ Based on 1,111 written reviews from the US App Store.

What users say

Is Philips Sonicare Safe?

Philips Sonicare appears safe based on user ratings. AppsHunter Safety Score for Philips Sonicare is 96/100.

This assessment is based on 56,409 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.8% of ratings point to a safe experience
2.5% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 56,409 App Store ratings for Philips Sonicare.

Is Philips Sonicare Legit?

Philips Sonicare appears to be a legitimate app. AppsHunter Legitimacy Score for Philips Sonicare is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Muy bueno

Muy bueno

Can’t find toothbrush

Used this app since my wife and I bought new diamond clean toothbrushes. Now it can’t connect to mine, and I’m kind of peeved. Spent a couple hundred on a brush, and it doesn’t connect?

Update 8/9/26: I contacted Philips and they’re sending me a new brush. Sounds like a hardware issue. I’ve added back 2 stars.
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Can’t find toothbrush

Used this app since my wife and I bought new diamond clean toothbrushes. Now it can’t connect to mine, and I’m kind of peeved. Spent a couple hundred on a brush, and it doesn’t connect?

4回に3回は接続できないアプリ。カイゼンしてください

朝の忙しい時にいつも接続が悪くてアプリと格闘。歯を磨く気が失せる。商品価値を下下げている。買って損した

The only one for me

I’ll forever keep getting this for its Pink base and purple light which is obviously so cute

Unable to delete record

Used for the first time and turned on the product and was testing to see how to control the speed and toggle on off. BAM 2 sessions of less than 6 seconds recorded and no way to delete it? I tried to unpair and it still stayed. Inaccurate data.

Amazing

Love my new Sonicare 6400. With the feedback from the app my teeth have never looked or felt cleaner.

Keeps dropping out connection with brush

App has connection issues. Connects to brush fine, then once started looses the connection to the brush and says please turn on brush - even though phone is right in front of me, and it does not record the brushing activity for the day. Using latest iOS and app version. Please fix!

ブラッシング管理できない

アップデートしたらまともに動かなくなった。正しい時間でブラッシングできない。2分のモードが10秒で終わってしまう。

No longer works with Apple health

No longer works with Apple health.

Sonicare

Great

Szczotkowanie

Bardzo przydatna intuicja aplikacja

Awesome

Great app

Tooth brush

What a toothbrush! It’s like using a power tool!!

Stopped works, recovered after restart devices

After last update it doesn’t recognize the movements and directions of the toothbrush. Tried to contact support (a few times) - no success, the support page told in is not operational times (it was, the time difference was taken into account). After review got mail from support - it is ok now

Sonicare

Love it

Latest update is a big step backwards

In the latest update, you now need to tap “brush now” before you switch to the brushing screen or start brushing (without knowing for sure if it’s connected or not). It used to connect to your brush handle and switch to the brushing screen, so you weren’t worried about the screen timing out and auto-locking. But now, if you don’t start brushing quickly, it’ll time out and you need to unlock your phone to be able to monitor your brushing. Please go back to the old system! If you want to make any updates, add a battery level indicator and remaining brush head life on the screen AFTER YOU FINISH BRUSHING, and consider adding a mouthwash timer button afterwards also so you have a convenient way to time it.
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The app can’t count properly

Every time I use the app it’s subtracts between two and four times brushing. This morning it dropped from 161 to 158 what base are you using to count in guys?

Latest update ruined app

Not impressed with having to press extra button now and wait for app to find brush. Same old same old, it wasn’t broke before, it didn’t need fixing.

Best

Good stuff