App is useless
Seriously - the app completely fails at its main purpose: reporting the gps location of the watch. The last app update being 1 year ago says A LOT about their commitment to service and product improvements and development.
PPete00002
unreliable GPS and poor replacement support
Terrible product. I bought this for my child less than a year ago, mainly for the GPS and safety features, but unfortunately the GPS has proven to be completely unreliable.
The location is often wrong, sometimes showing my child around 1 km away from where he actually is. Initially, I thought the problem was simply that the GPS wasn't refreshing properly. However, I started seeing his location displayed far outside his allowed area and even outside the geofence, without receiving any notification.
I eventually tested it while my child was standing right beside me, and the watch was showing him in a completely different location. So the problem isn't just slow refreshing—the GPS location itself can be completely inaccurate. This makes the GPS and geofencing features essentially useless for their intended purpose.
The wristband also broke after only a couple of months. Replacement bands aren't readily available on their website, and I couldn't find them separately in stores. The replacement band was listed online but was always sold out, and now, after almost a year, it simply says "coming soon." The band is also an uncommon size, making it difficult to find a suitable generic replacement.
The location is often wrong, sometimes showing my child around 1 km away from where he actually is. Initially, I thought the problem was simply that the GPS wasn't refreshing properly. However, I started seeing his location displayed far outside his allowed area and even outside the geofence, without receiving any notification.
I eventually tested it while my child was standing right beside me, and the watch was showing him in a completely different location. So the problem isn't just slow refreshing—the GPS location itself can be completely inaccurate. This makes the GPS and geofencing features essentially useless for their intended purpose.
The wristband also broke after only a couple of months. Replacement bands aren't readily available on their website, and I couldn't find them separately in stores. The replacement band was listed online but was always sold out, and now, after almost a year, it simply says "coming soon." The band is also an uncommon size, making it difficult to find a suitable generic replacement.
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DSdr str4ngel0v3
Notifications
All notification settings turned on but still nothing pops up
Ccallywags1
Logged out!
With no warning, we have been loggged out of the app. We rely on this watch for our daughter’s safety, and we now have no way of contacting her!!
Mmercmercb
Big mistake, don’t bother.
After reading other reviews I bought this watch for my daughter knowing that there would be issues but didn’t realise it could actually be so bad. I figured it’s half the price of an Apple Watch but even if it last a year it will have served its purpose until she is old enough for a phone. It was even worse than I thought - it doesn’t receive notifications even after classroom mode is turned off, the phone app doesn’t get notifications at all so I never know when my daughter had messaged, the location tracking is hours old and useless, it would go into low power mode and disable the screen even after being charged all night… the list is endless. It doesn’t even tell the time properly - it keeps resetting the timezone to the wrong location.
After trying to stick through it for 2 weeks I took it back for a refund and bought an Apple Watch. The only positive is that the JB Hi-Fi staff were excellent and the refund process was a breeze.
After trying to stick through it for 2 weeks I took it back for a refund and bought an Apple Watch. The only positive is that the JB Hi-Fi staff were excellent and the refund process was a breeze.
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NSNosaj Snave
