Notifications
All notification settings turned on but still nothing pops up
Logged out!
With no warning, we have been loggged out of the app. We rely on this watch for our daughter’s safety, and we now have no way of contacting her!!
Big mistake, don’t bother.
After reading other reviews I bought this watch for my daughter knowing that there would be issues but didn’t realise it could actually be so bad. I figured it’s half the price of an Apple Watch but even if it last a year it will have served its purpose until she is old enough for a phone. It was even worse than I thought - it doesn’t receive notifications even after classroom mode is turned off, the phone app doesn’t get notifications at all so I never know when my daughter had messaged, the location tracking is hours old and useless, it would go into low power mode and disable the screen even after being charged all night… the list is endless. It doesn’t even tell the time properly - it keeps resetting the timezone to the wrong location.
After trying to stick through it for 2 weeks I took it back for a refund and bought an Apple Watch. The only positive is that the JB Hi-Fi staff were excellent and the refund process was a breeze.
After trying to stick through it for 2 weeks I took it back for a refund and bought an Apple Watch. The only positive is that the JB Hi-Fi staff were excellent and the refund process was a breeze.
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Watch
The notifications are horrific. There’s no way of knowing when your child calls or messages unless the app is open. What’s the point of that?
Good, sometimes
Would be good if the location refreshes frequently. And also for the pixbie app to have control of watches volune and vibration. Its just he watch sometimes dont vibrate even it was set to vibrate. Its just sometimes dont work. You will need to change to sound then change back to vibrate then test to know if its working. Too much hassles for parents. Most of the time kids dont know when their parents are calling or texting due to this issue.
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No support at all!
I have been using this app for 48hrs and have never been more disappointed with an app! 5hrs spent trying to log in - I am the admin- and no luck. The same time spent trying to reset only to be given multiple different reasons for account name invalid - except when I try to register with the same number again I also can’t do that! Clicked on the app support link on the App Store only to be taken to Page Not Found
Excruciatingly frustrating and currently unable to use the watch for its intended purpose. If I don’t have a resolution today it will be sent back for a refund this is ridiculous.
Excruciatingly frustrating and currently unable to use the watch for its intended purpose. If I don’t have a resolution today it will be sent back for a refund this is ridiculous.
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Don’t Bother
Ordered one for my daughter for Christmas, video call and chat doesn’t work. Customer service didn’t get back to me until a month later, after two weeks of back and forth they send me a new one…video call and chat doesn’t work.
Don’t waste your money.
Don’t waste your money.
Not the best
Really could be better, in terms of location and gps accuracy (refresh is very slow and inaccurate areas), notifications and messaging (even with all notifications turned on, it doesn’t come up on phone).
Judging by the updates comment where it says “fix some bug”, I wonder if it’s just general laziness from the manufacturer. The watches are not cheap.
Judging by the updates comment where it says “fix some bug”, I wonder if it’s just general laziness from the manufacturer. The watches are not cheap.
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App is terrible
Watch so far does what it says but the Pixbee app is almost unusable. Please please redevelop the app and make it more user friendly. Everything takes too long to load, several key buttons for the setup just don’t work most of the time - it’s an exercise in frustration every time I need to troubleshoot/fix something.
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Absolutely terrible
Nothing works with either the app or the phone. Rips off with monstrous data usage, doesn’t work with two devices and rarely connects despite excellent cellular coverage. Frustrating and disappointing. Painful for months - sent back for refund.
Terrible- stay away
Waste of money. Doesn’t do anything it should do. The steps don’t update / stay frozen. Location says he’s at home - when I know he’s at school! Photos/msgs don’t come through.
Geo fence Alerts don’t work. If I could rate 0/5 stars, I would. Completely useless.
Geo fence Alerts don’t work. If I could rate 0/5 stars, I would. Completely useless.
Below Average. Needs work.
The remote monitoring doesn’t work AT ALL. GPS position on the Location map doesn’t update. Considering the cost of the watch and what it’s designed to do I’d fully expect the feature to actually work.
Different app
Just get Pixbee pro way better
Unsatisfactory
Watch updates are hours late not real-time .
Updates on where the watch is is incorrect despite my checking the boundaries I have set as safe zones
Updates on where the watch is is incorrect despite my checking the boundaries I have set as safe zones
Not sending verification code
I had to reset my kids watches and it wiped my information off the app on my phone. Trying to log back in to the app and it will not send me a verification code! I have forgotten my password and can not log on to the app. Help please
Parent app is terrible and unreliable
…. And the reality of that the functions do is way less than the advert suggests
Issue
iPhone 14 or newer - cannot select icon in top left hand corner as it is behind the iPhone time.
App is clunky.
App is clunky.
Can’t add new device on iPhone 14 pro
Can’t add new device on iPhone 14 pro IOS version 17.0.3. When I click on the image in the top left of the screen in the app nothing happens so I cannot add my second child’s device.
Don’t delete the app after you’ve registered
Had the app working for about 2 hours then ran into some issues (user error), so I deleted the app and re-downloaded it, went to sign in again and pair to the watch, and it says I need to be accepted by the administrator account (which is me) before I can proceed into the app. So I officially can’t login to my own account or access any of the app/watch features. Have emailed for support, so hopefully they come back with a solution. If sorted, I’ll change the star rate.
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Completely useless
We bought this to ensure our kid gets too and from school safely. We have a geofence around school and around home so we know when they get close too each. The notifications however, rarely ever come through, and if they do it is usually hours after they have entered or left a geofenced zone. This watch and app are an absolute waste of money.
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