Playbypoint User Reviews

Customer Experience

Positive experience19.7% of reviews
Neutral7.9% of reviews
Negative experience72.4% of reviews

~ Based on 76 written reviews from the US App Store.

What users say

Is Playbypoint Safe?

Playbypoint appears safe based on user ratings. AppsHunter Safety Score for Playbypoint is 94/100.

This assessment is based on 4,272 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.9% of ratings point to a safe experience
2.2% of ratings suggest some concerns
3.9% of ratings point to a risky experience

~ Based on 4,272 App Store ratings for Playbypoint.

Is Playbypoint Legit?

Playbypoint appears to be a legitimate app. AppsHunter Legitimacy Score for Playbypoint is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Complete mess

This is probably the worst and most unnecessarily complicated app I’ve ever had to use.

App más pura mierda

Esa su mamada no sirve para ni roscas, pónganse a chambear

Not user friendly

Playbypoint is hard to use and navigate. Also, why do I need to contact the club directly to cancel a reservation? This makes it so hard for users to get a credit or refund, especially when it’s raining and the reservation has to be rescheduled or cancelled. I’d much rather use playtomic or reserve directly with the club.
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Downgraded UI

What happened? Until v4.0.6 the UI was nice, this latest version feels awful, the tabs have different UI between each other, where the Bookings screen feels like native but others feels like the UI was made for browser.

Game changer

Finally an app that makes booking courts actually simple. Found a club near me in seconds and booked without calling anyone. 10/10

The new interface is too much visually

The previous one was simple and had easier navigation. The new one is too busy with tiny letters it also keeps crashing on the chat when trying to check messages.

Love this app!

Love this app! Made my life way easier! Playbypoint enabled me to play with my friends and make great memories!

very bad upgrade

I dont like this newest upgrade - where everything is is now confusing, there are missing filters that i can’t use to find the specific sport i want, and even sending a message to get support is greyed out so I can’t even get help. the old version was so much better. they’re trying too hard with this one. debug this and add old features back.
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Most recent update 4.0 is a mess

Lots of bugs!! Insists on updating your profile when booking a court even with a complete profile. Support is an AI agent which cannot provide specific feedback to assist in fixing a problem. Messaging has a flaw causing a fuzxy stripe in the middle of the screen. No clear way to reach a human for help.
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Glitchy af

Isn't the whole point of this app to make it easier for people to book and pay for lessons? So why is it impossible for me to add a card or pay for a damn lesson??? I've tried the website, the app. Nothing works. Spinning wheel of death. Hate this platform. Gotta find a place that doesnt use it

Frustrating

Was working fine until it made me update. Now I can’t log in, doesn’t send me a new link to reset my password, and doesn’t accept my phone # (it’s invalid?) when I try to sign up for a new account.

Bad app

This app seems to have very good reviews but if you read the reviews, they’re all very bad. My experience is that the UI is absolutely terrible and this app is barely functional as a result. It’s too bad because it’s a good concept, but it’s just not well made.

Can’t actually turn off push notifications

I disabled push notifications, but I’m still receiving them.

No respond on chat with us & inconsistent info with website

The chat box never respond on the question, rather needed to calling the number but the booking already unavailable. Also the website offer different views and classes than the app. Not sure which should be reliable to trust.

Overly ambitious but broken system

Booked a pickleball lesson with Pickle Social Club in Malaysia for the first time. Payment processed successfully but pickleball court didn’t not have my class registration when I got to the court. No error message either. Learned from the court that some other customers experienced the same. Class was full so I could just go home and wait for the refund. Such a waste of my time. Will not book anything with any business that uses this broken system
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can’t sign up

sign up is broken, says my phone number is invalid even though it’s not. have tried with and without country code

Unreliable

Suddenly cant log back in . There’s no option to send feedback for assistance!

Bugs

不停說credentials are wrong pls try again

Not sure how this is 4.8

Have had a horrible time adding a card to pay. Keep getting spinning wheel of death. Reached out for help and they were super unhelpful. Would like to play while out of town for work but apparently the only way to play at a certain club is via this app…

Not great for players

Pros: the club I like uses it

Cons:
• There’s no calendar integration, if I book 5 cours at three locations I’ve got 15 go-backs before I can plan my week. It should auto populate like every other booking system in existence
• no discovery. When I travel I use other apps and search by zip code. In fact, when I’m home I do the same. I’ll never find a new fun liveball with this app. I’ll just hunt down the ones I happen to hear about.
• speaking of hunting - since we have to save the courts we use why not aggregate them all into a calendar so it doesn’t take me 10 minutes to find my preferred Tuesday game?

I BEGGED my club to not switch to this app but apparently they’re cheaper for the clubs. I guess that’s good for them? Pretty miserable as a club member.
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