Scam
They take your money and do not complete service. No cancelation button as an option. No service support or call. I used to use this company, but now it seems it may just be a shell collecting money without service. DO NOT USE unless you like losing money and not getting service.
The worst
I requested a service and got no response for days and when I messaged them their AI bot told me I’d be contacted by a live member of their team multiple times but it didn’t happen
Poor Treatment of Contractors Hurts Customers Too
As a contractor who completed work through this platform, I can’t recommend Plowz & Mowz. In my experience, payments were repeatedly delayed, communication was poor, and I was given inaccurate information about when I would be be paid. When contractors aren’t paid on time, many stop accepting jobs or leave the platform altogether.
Show more
Ignores notes and poor service
I set up a mowing job and made note that my back yard has a 4ft gate. I was contacted to confirm the gate was 4ft. I confirmed and got an affirmative response. Then they send someone out who doesn’t have a mower that fits through a 4ft gate. I contact support and they say they will reassign within the hour. A day later my job still isn’t assigned and I have been waiting for over and hour on hold both on the phone and with live chat waiting to speak to anyone. Would highly recommend anyone who considers this app look elsewhere.
Show more
No liability
This company hires unbelievably novice people to do work for them, and then when something inevitably goes wrong, they’ll take no responsibility and keep you strung along for months. The person they hired girdled / killed my tree and they kicked the can down the road until I finally gave up. Do not trust them if you value anything in your yard.
Show more
Not worth it
When a provider doesn’t show up there isn’t even a phone number to call to check and see what’s going on. Chat “support” is slow at best. You are at the mercy of these providers.
Horrible Experience
This is unequivocally the most incompetent company I've ever worked with. Here's a quick timeline of my experience in securing a reoccurring lawn mow for an investment property I own:
5/7: Order placed for a reoccurring lawn mow every 10 DAYS.
5/12: Initial mow was completed (they up-charge for the first mow calling it a maintenance mow)
5/13-5/29: No mow completed, no communication, and I needed to follow up with them multiple times to get them to mow again.
5/30: Mow was finally completed (well beyond the 10-day window and only because of my follow up efforts to initiate it).
5/30 - 7/2: NO MOW COMPLETED, NO COMMUNICATION FROM PLOWZ AND MOWZ. EVENTUALLY JUST CANCELLING THE SERVICE AFTER 30+ DAYS OF NOT HAVING THE LAWN MOWED.
This was such a horrible experience. There's no phone number to reach anyone. I left several voicemails without any response. The only communication method is with an AI bot on the app, then when you finally get a human, they are useless. This was two months of incessant follow up efforts with no meaningful feedback. "We're continuing to try and secure a provider." That's all I got in return.
I signed up for a 10-day reoccurring mow under the assumption they can provide the service as they outlined. The reality it was two months of dealing with an AI bot and no one who could actually help me or better yet, just tell me you cannot provide the service instead of leading me on for two months.
Last thing, and this really encompasses what this company stands for, they offered me a 20% off the mow once they secure a provider. They were OVERDUE 20 DAYS on they service they said they can do, and that was there response.
This company is terrible and I strongly encourage anyone who is considering their services to look elsewhere. 1 star is doing them a favor.
5/7: Order placed for a reoccurring lawn mow every 10 DAYS.
5/12: Initial mow was completed (they up-charge for the first mow calling it a maintenance mow)
5/13-5/29: No mow completed, no communication, and I needed to follow up with them multiple times to get them to mow again.
5/30: Mow was finally completed (well beyond the 10-day window and only because of my follow up efforts to initiate it).
5/30 - 7/2: NO MOW COMPLETED, NO COMMUNICATION FROM PLOWZ AND MOWZ. EVENTUALLY JUST CANCELLING THE SERVICE AFTER 30+ DAYS OF NOT HAVING THE LAWN MOWED.
This was such a horrible experience. There's no phone number to reach anyone. I left several voicemails without any response. The only communication method is with an AI bot on the app, then when you finally get a human, they are useless. This was two months of incessant follow up efforts with no meaningful feedback. "We're continuing to try and secure a provider." That's all I got in return.
I signed up for a 10-day reoccurring mow under the assumption they can provide the service as they outlined. The reality it was two months of dealing with an AI bot and no one who could actually help me or better yet, just tell me you cannot provide the service instead of leading me on for two months.
Last thing, and this really encompasses what this company stands for, they offered me a 20% off the mow once they secure a provider. They were OVERDUE 20 DAYS on they service they said they can do, and that was there response.
This company is terrible and I strongly encourage anyone who is considering their services to look elsewhere. 1 star is doing them a favor.
Show more
SCAMMERS- don’t use them
Took my money on day one without an issue. Claimed they assigned the job and date. Date came and went, reached out to support 4 times. It’s just an AI chat bot that does nothing but say somebody will call me, but never does. Sends verification codes to confirm, but then says they are wrong codes. Had to go to credit card company to refund the money. Not a single human to talk to. Took my money just fine though. There are other apps on the App Store, I recommend any of them besides these clowns.
Show more
Crashes
Crashes every time you try to upload a pic. Have tried reinstalling and issue persists.
Bad company DO NOT HIRE!
This company does not pay their employees which are the providers . They charge me for a mowing job but never paid the provider who did the mowing. He showed up to my business and asked me and showed me that they don’t pay him and to stop using this app this is a bad company who does not pay their providers!stop using this app!!
Show more
Jobs stay open forever
Not great. I had a requested job sitting for two weeks. When I requested help they said they’d get right on it and never did.
No one showed up
No one showed up, at all. Needed my lawn to be mowed, so I placed an order. The first time I waited a couple days and no one showed up. I canceled because no one did and did it myself. The second time I tried to do it again and no one showed up, I waited a WEEK. The third time I ordered it, sun was shining, no rain in the forecast. I messaged customer service and they replied “your provider is having issues with their vehicle and will get it first thing tomorrow morning” you could of told me that before
Don’t use this company
Don’t use this company
Show more
They don’t pay contractors!!
Do not use this company. They are thieves.
Horrible service
This is the second time we’ve tried to book a service where they’ve left us high and dry. Both times we tried using them because we were sick and couldn’t do the yard work ourselves. The first instance was for leaf removal and the date was pushed back again and again and then snow fell and it was never done. This second time was for a simple one time lawn mowing. Service was assigned and scheduled but didn’t happen. When we complained it was reassigned for two days later but again never happened. Not sure what’s going on with this app but they don’t get the job done. I give up.
Show more
Lawn
Easy to use for scheduling a grass cut
No service
Paid for service at the end of fall for a last mow. Kept getting pushed a month until it snowed. Was told I’ll get a mow at the beginning of the next season. After a month of them lying that it is scheduled and will get done finally had to cancel. Paid in October, never received service by mid next May. Terrible customer service.
Show more
Lawn looks beautiful
Excellent, very pleased with the lawn mowing service. My mower seized this spring so I contacted P&M and the 2 mowing jobs look great. I like the edging and cleanup also
Payment Delays & Poor Contractor Support
The app can generate work, but payment delays and lack of communication make it difficult to rely on. Support is text-only, there’s limited access to completed job history, and tracking payments becomes frustrating after doing a larger volume of work. It may work for occasional side jobs, but I would not depend on it for steady income.
Show more
What a great service!
I’ve used Plowz and Mowz for three years. Each mow leaves my yard looking great. I appreciated the extra attention to the blooming tulips during the last cut. Thanks for your good care
Unreliable
This app is completely unreliable. They will tell you a local partner has accepted your job, then…nothing. The service is not cheap and, for what they charge, the poor communication and lack of performance is absolutely inexcusable. Find a local company and go that route. This company is not worth the frustration.
Show more
