Daily fees
Tried using this as a spare account for saving but get a dailt charge for using the bank š”
Fraud
Guy careful of this bank they operate fraudulently and I will filling a report to Bank of England. There charges is fraudulent and money missing in the account
Hypocrite
PLEASE BEAR IN MIND THAT POCKIT PLAYING DUBLE STANDRADS HERE AT THE OPENING ACCOUNT THEY SAID NO ID NEEDED OR ITS MADE VERY EASY. As soon as you got the the account up and running they put this under review and asked for all sort of things that they should ask first before opening the account, when under review. They will take unimaginable timeframe to finish reviewing it's kind of scam they freeze your money and use it to own purpose and put customers under long wait by using term review. My foot I would say.
Be careful when you opening the account with them.
Herr what they have in terms and conditions
Account reviews are regulatory requirements and Pockit must perform account reviews to comply with UK banking law and regulations. In the event your account is placed under review, we will contact you immediately via email and also through your online account to let you know what is required. Itās important that you follow the instructions in the email and app as soon as possible to avoid delays. Also, please make sure to read the instructions carefully and provide the correct documents and information.
Urgent action is required from you:
You can avoid delays in time taken for the review to be completed by submitting the required documents and information as quickly as possible. Not providing the documents that are needed can significantly delay or impact the outcome of the review.
We include the review process within our T&Cs and each customer must agree to this prior to opening an account, please see this under section 7.5
In the world of financial services, everyone must do their bit to protect the banking system against financial crime. In line with our regulators the FCA (Financial Conduct Authority) and UK Government guidelines all authorised firms must have systems and controls in place to mitigate the risk that they might be used to commit financial crime. This could be money laundering, fraud, identity theft or terrorist financing to name a few.
To do this it is our responsibility to carry out customer due diligence checks when prompted by our payment providers. This additional information is on top of the standard KYC (know your customer) checks that are automatically carried out when you sign-up. We appreciate that this can be inconvenient but to put it frankly, itās the law and Pockit must comply with failure to do so risking fines for the company and legal consequences for our employees.
Be careful when you opening the account with them.
Herr what they have in terms and conditions
Account reviews are regulatory requirements and Pockit must perform account reviews to comply with UK banking law and regulations. In the event your account is placed under review, we will contact you immediately via email and also through your online account to let you know what is required. Itās important that you follow the instructions in the email and app as soon as possible to avoid delays. Also, please make sure to read the instructions carefully and provide the correct documents and information.
Urgent action is required from you:
You can avoid delays in time taken for the review to be completed by submitting the required documents and information as quickly as possible. Not providing the documents that are needed can significantly delay or impact the outcome of the review.
We include the review process within our T&Cs and each customer must agree to this prior to opening an account, please see this under section 7.5
In the world of financial services, everyone must do their bit to protect the banking system against financial crime. In line with our regulators the FCA (Financial Conduct Authority) and UK Government guidelines all authorised firms must have systems and controls in place to mitigate the risk that they might be used to commit financial crime. This could be money laundering, fraud, identity theft or terrorist financing to name a few.
To do this it is our responsibility to carry out customer due diligence checks when prompted by our payment providers. This additional information is on top of the standard KYC (know your customer) checks that are automatically carried out when you sign-up. We appreciate that this can be inconvenient but to put it frankly, itās the law and Pockit must comply with failure to do so risking fines for the company and legal consequences for our employees.
Show more
Scammers
I lost access to my registered phone and email, and now they say I have to contact them with an unregistered email, a new email, but now every time I do they say that the new email Iām contacting them from is blocked.
Bad
Never use theyāll keep your money
Happy
Happy and had no issues since I joined
Scamming bank
I added money into pockit, for them to ask me to verify the payment of where it came from which I did. They then froze my account again and told me to wait 7 days which I did. They then told me to wait 5 days which I did. Only to be told they is no time frame to how long I have to wait.
Itās gotten to the point they bully you into giving up asking for your own money
Itās gotten to the point they bully you into giving up asking for your own money
Show more
Ä°Lisaās
Chavdar
Unnecessary fees
I topped up my card with Ā£5 you guessed itā¦ they deducted like 60% of itā¦ pockit āeverydayā fee which is like Ā£2.59??! A separate transaction fee of Ā£1.29??! Yeah they give you an advance but in the long run youāre paying then unnecessarily more!
Worst bank company ever
Iām telling about my experience i had with pockit. After iāve been asked to provide documents about where my money comes from - i provided everything not once but twice. Been asked to upload documents for the 3rd time, i got mad soo i told them to delete my account. I wasnāt allowed to add money or get transfers i had an remaining payment to cash advance to do. How iām i supposed to pay when iām not allowed to add money or get transfers to my account which is resulting in bad credit for me. Pockit is not recommended honestly - i spent 500Ā£+ on fees for no reason. If anyone is thinking to put their details on this banking company āDONT DO ITā
Show more
Appalling
No customer services, no way of tracking, they restrict for no reason with no clear timeframe of way of sorting it
š¤¬
Absolute disgraceful, put my account under review for no reason at all, no one ever replies to emails itās all automated, no phone number to speak to an actual worker. Provided documents they needed and still saying my account is under review, one min it was 5 days, then 10 then 5 and now they donāt know? Wouldnāt use!!
Show more
K Miah
ā 1 STAR ā AVOID POCKIT
Absolutely terrible experience. I would strongly advise people to think twice before trusting Pockit with their money.
My account was restricted and my Ā£348.22 was locked away from me while they carried out a review. I understand that financial companies sometimes have to conduct checks, but the way Pockit handled this was extremely frustrating.
I contacted customer service repeatedly and kept receiving the same generic responses telling me that my account was āunder reviewā and that I simply had to wait. At one point I was told the review could take up to 8 working days, and later I was told they couldnāt even provide an exact timeframe.
Meanwhile, I was unable to access my own money for regular and essential payments, which caused me financial problems at home.
What makes this worse is the lack of proper communication. Nobody could give me a clear explanation of what was happening or when I would get access to my funds. I was basically told to keep waiting.
For me, this is completely unacceptable. A financial service should give customers confidence that they can access their money when they need it.
I have completely lost confidence in Pockit and will be closing my account once my money is released.
My honest advice: if you are considering using Pockit, think very carefully before putting your money with them. I certainly wouldnāt recommend them based on my experience.
Absolutely terrible experience. I would strongly advise people to think twice before trusting Pockit with their money.
My account was restricted and my Ā£348.22 was locked away from me while they carried out a review. I understand that financial companies sometimes have to conduct checks, but the way Pockit handled this was extremely frustrating.
I contacted customer service repeatedly and kept receiving the same generic responses telling me that my account was āunder reviewā and that I simply had to wait. At one point I was told the review could take up to 8 working days, and later I was told they couldnāt even provide an exact timeframe.
Meanwhile, I was unable to access my own money for regular and essential payments, which caused me financial problems at home.
What makes this worse is the lack of proper communication. Nobody could give me a clear explanation of what was happening or when I would get access to my funds. I was basically told to keep waiting.
For me, this is completely unacceptable. A financial service should give customers confidence that they can access their money when they need it.
I have completely lost confidence in Pockit and will be closing my account once my money is released.
My honest advice: if you are considering using Pockit, think very carefully before putting your money with them. I certainly wouldnāt recommend them based on my experience.
Show more
Horrible app
Donāt not use
DO NOT BANK
Your funds are Not safe!
Terrible unprofessional service , I have had funds sent yesterday to my account and still havenāt received them 1 working day later and I was promised contact by āemailā not even a message. I havenāt had any contact by anyone , I have rent and bills to pay today and this has left me in a situation of financial stress. DO NOT USE!
Terrible unprofessional service , I have had funds sent yesterday to my account and still havenāt received them 1 working day later and I was promised contact by āemailā not even a message. I havenāt had any contact by anyone , I have rent and bills to pay today and this has left me in a situation of financial stress. DO NOT USE!
Show more
Worst bank
Donāt use it itās asking for senders email if received salary or bank transfer this bank shouldnāt operate your left with no response and money locked for weeks donāt bother
AVOID AVOID!!! SCAM BANK !!!!
THIS BANK IS A SCAM AND WILL HOLD UR MONEY AND SAY ITS FRAUDULENT, MY FRIEND SENT ME Ā£100 FOR A FESTIVAL AND THE BANK HELD THE PAYMENT AND MADE MY FRIEND ADD HIS EMAIL AND HAD TO TYEP A CODE THAT WAS ON THE REFERENCE OF A PAYMENT OF Ā£0.01 THEN WHEN HE TYPED THE CODE IN IT SAID INCORRECT CODE AND LOCKED IT AND SAID IT WILL BE RETURNED TO HIS BANK IN 3-5 DAYS, SO THEY TAKE UR MONEY INSTANTLY LOCK IT AND KEEP IT FOR A WEEK, CRAPPYEST BANK EVER
Show more
Fees, fees, fees, fees
Paying money into your account? Thereās a Ā£1.50 charge
Sending money out of your account? Thatās a Ā£1.50 charge
Paying a direct debit? Thatās a Ā£1.50 charge
Using your bank card? You guessed it thatās a charge!
But it doesnāt stop there! Use the cash advance? Upfront charge + any of the above charges when you use it. But when you pay it back thatās Ā£1.50 for transferring money to your account + another Ā£1.50 for paying the money back, want to do it again thatās another Ā£1.50 for paying the Ā£5/Ā£10/Ā£20 and the cycle goes on. Itās actually crazy how they can operate like this.
Sending money out of your account? Thatās a Ā£1.50 charge
Paying a direct debit? Thatās a Ā£1.50 charge
Using your bank card? You guessed it thatās a charge!
But it doesnāt stop there! Use the cash advance? Upfront charge + any of the above charges when you use it. But when you pay it back thatās Ā£1.50 for transferring money to your account + another Ā£1.50 for paying the money back, want to do it again thatās another Ā£1.50 for paying the Ā£5/Ā£10/Ā£20 and the cycle goes on. Itās actually crazy how they can operate like this.
Show more
Ibrahim
Not happy with the service review takes ages I canāt even make payment or receive transfers this is nonsense
Absolute scammers!!!
Dont use these absolute scammers, they let people take your money & tell you its not fraud & refuse to sort it! Absolute rats
