Needs work
Great idea and connection was straightforward, but glitch’s galore. Can’t even log a session and the temperature toggle is a disaster. Change it from a slider to a plus or minus.
Customer service will also take your breath away.
Fact. This product will change your life. But what totally exceeded my expectations was the level of customer service. I had a few questions on set up and Julius got back to almost immediately. Nothing was too much trouble. And he overnighted me some alternative values purely because I noticed mine were different than in the set up video. Telling me why they were slightly different and giving me the choice what use even though both would work equally well. Since then I’ve a few questions and I’ve received instant guidance.
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Good Customer Service
We had some difficulty with the initial setup of our Polar Dive cold plunge and Pro Chiller. The setup videos were helpful visually, but we felt they could have been a little more thorough and detailed, especially for troubleshooting some of the issues we ran into.
I probably would have given a lower rating based on the setup experience alone, but the customer service really made a difference. I called and left a voicemail, and we received a call back within 1–2 hours. Tyrell was extremely helpful, patient, and understanding. He walked us through troubleshooting, answered our questions, and offered helpful tips and alternatives to get everything sorted.
It was honestly the customer service and willingness to help that restored our confidence in the company. We really appreciated Tyrell's help and are looking forward to getting more use out of our cold plunge!
I probably would have given a lower rating based on the setup experience alone, but the customer service really made a difference. I called and left a voicemail, and we received a call back within 1–2 hours. Tyrell was extremely helpful, patient, and understanding. He walked us through troubleshooting, answered our questions, and offered helpful tips and alternatives to get everything sorted.
It was honestly the customer service and willingness to help that restored our confidence in the company. We really appreciated Tyrell's help and are looking forward to getting more use out of our cold plunge!
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Excellent Customer Service
I recently took delivery of a Polar Dive Pro and was excited to get it up and running. Once it was installed and filled with water I had a problem with the shut off valves. I reached out to customer service and within minutes I had a response from Julius. He gave me clear and concise directions as to how I could solve the problem. I was up and operating in no time at all. I expected a quality product but wondered what the customer service would be if I needed it. The product was what I expected but I am more than satisfied with the customer service. Thanks Julius
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Customer service outstanding
Really great experience with Polar USA from start to finish. Ordering was easy, and their customer service was awesome anytime I had a question. Everyone I dealt with was helpful, responsive, and made the whole process simple. John was amazing he was responsive to my questions and answered them fully and the fastest time around on emails.
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