Scammer
PORT Bikes has terrible rider support. They don't care about service or complaints .they just take your money and don't deliver what you paid for. It feels like they're scamming people. They take payments but offer no real support or service in return. Shame on you!
MMohhegazy
Poor handling of subscription renewal after payment failure
I had an active subscription, but the renewal failed due to a temporary card freeze on my side. As a result, my subscription was treated as expired and I was required to re-subscribe at a higher price.
While I understand the policy, I find this system quite strict and not very customer-friendly for loyal users. A short grace period or retry option would improve the experience significantly.
While I understand the policy, I find this system quite strict and not very customer-friendly for loyal users. A short grace period or retry option would improve the experience significantly.
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A2Al Hassan 222
Money lovers
I was using this bike for more than 2 years from their first location and now they fine me twice cause one time I’ve been in police station and the other one cause my phone had water isuses I contact the support they wasn’t helpful at all they forget when the system is down and the bikes not working that’s minimum a lose of 200 pound for us one day without working and they don’t even refund us a quid that’s the worst service hope the Zoomo comeback stronger cause those mtf feeel like they won
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AAaanbg
Avoid!!!!
I had to use Port because my own bike broke down. While it was being repaired, I rented a Port bike for a week. That week was, without exaggeration, the most dangerous week of my life. I work in food delivery, so I rely on these bikes to be safe and functional.
This experience was specifically at the Angel hub.
Let’s start with availability. There is almost never a bike with more than 50% charge. Out of the 2–3 bikes you might find, most have serious motor issues. And if you’re lucky enough to get one with a somewhat decent battery and a working motor, I can almost guarantee the brakes won’t work properly.
In the entire Angel hub, there are probably only 2–3 bikes that function without faults and even those I never personally encountered.
Riding an e-bike with barely functioning brakes is extremely dangerous. I nearly crashed twice simply because the brakes did not work. How is it even acceptable to provide this service when you are clearly putting people’s lives at risk?
Shame on you, Port.
You seriously need a reality check.
This experience was specifically at the Angel hub.
Let’s start with availability. There is almost never a bike with more than 50% charge. Out of the 2–3 bikes you might find, most have serious motor issues. And if you’re lucky enough to get one with a somewhat decent battery and a working motor, I can almost guarantee the brakes won’t work properly.
In the entire Angel hub, there are probably only 2–3 bikes that function without faults and even those I never personally encountered.
Riding an e-bike with barely functioning brakes is extremely dangerous. I nearly crashed twice simply because the brakes did not work. How is it even acceptable to provide this service when you are clearly putting people’s lives at risk?
Shame on you, Port.
You seriously need a reality check.
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OOleggg1
Use these bikes
Hi I really enjoy using these bikes, especially the hub in clerkenwell !!
YYoungm247
