Scammer
PORT Bikes has terrible rider support. They don't care about service or complaints .they just take your money and don't deliver what you paid for. It feels like they're scamming people. They take payments but offer no real support or service in return. Shame on you!
Poor handling of subscription renewal after payment failure
I had an active subscription, but the renewal failed due to a temporary card freeze on my side. As a result, my subscription was treated as expired and I was required to re-subscribe at a higher price.
While I understand the policy, I find this system quite strict and not very customer-friendly for loyal users. A short grace period or retry option would improve the experience significantly.
While I understand the policy, I find this system quite strict and not very customer-friendly for loyal users. A short grace period or retry option would improve the experience significantly.
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Money lovers
I was using this bike for more than 2 years from their first location and now they fine me twice cause one time I’ve been in police station and the other one cause my phone had water isuses I contact the support they wasn’t helpful at all they forget when the system is down and the bikes not working that’s minimum a lose of 200 pound for us one day without working and they don’t even refund us a quid that’s the worst service hope the Zoomo comeback stronger cause those mtf feeel like they won
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Avoid!!!!
I had to use Port because my own bike broke down. While it was being repaired, I rented a Port bike for a week. That week was, without exaggeration, the most dangerous week of my life. I work in food delivery, so I rely on these bikes to be safe and functional.
This experience was specifically at the Angel hub.
Let’s start with availability. There is almost never a bike with more than 50% charge. Out of the 2–3 bikes you might find, most have serious motor issues. And if you’re lucky enough to get one with a somewhat decent battery and a working motor, I can almost guarantee the brakes won’t work properly.
In the entire Angel hub, there are probably only 2–3 bikes that function without faults and even those I never personally encountered.
Riding an e-bike with barely functioning brakes is extremely dangerous. I nearly crashed twice simply because the brakes did not work. How is it even acceptable to provide this service when you are clearly putting people’s lives at risk?
Shame on you, Port.
You seriously need a reality check.
This experience was specifically at the Angel hub.
Let’s start with availability. There is almost never a bike with more than 50% charge. Out of the 2–3 bikes you might find, most have serious motor issues. And if you’re lucky enough to get one with a somewhat decent battery and a working motor, I can almost guarantee the brakes won’t work properly.
In the entire Angel hub, there are probably only 2–3 bikes that function without faults and even those I never personally encountered.
Riding an e-bike with barely functioning brakes is extremely dangerous. I nearly crashed twice simply because the brakes did not work. How is it even acceptable to provide this service when you are clearly putting people’s lives at risk?
Shame on you, Port.
You seriously need a reality check.
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Use these bikes
Hi I really enjoy using these bikes, especially the hub in clerkenwell !!
Saqib Arif
Wonderful amazing love it big fan. First day. Love london. Musta guy helpful at Stratford hub. He is good man. Good hub
Super cool bikes, super cool staff
A team and operator that have created a service that is friendly, easy to use, fun, and affordable.
You can rent for as little as £7 a day, you can’t beat that with competition!
More people should use this service as they continue to launch in London and beyond!
You can rent for as little as £7 a day, you can’t beat that with competition!
More people should use this service as they continue to launch in London and beyond!
Amazing bike
I really had no problems with the bike and will come back again
Great bike at Clerkenwell
Great customer service from kelvin, great mechanic.
Very good
Good quality bikes, good availability of bikes. Musta was very helpful in the Hackney hub
Port service
I've been using the Port app for a week and I still have no complaints! For those who don't have an electric bike and are on a budget, it's definitely worth it!
Best for deliveries
Very good idea and very interesting
Great Bike
Glad to use the bike and there services are excellent
Mr shubham patel
“Port Rental Cycle gave me one of the best rental experiences I’ve had. The whole process from booking to return was quick and easy. The staff were very welcoming and professional—they made sure the bike was adjusted properly for me and even suggested great local routes to try. The bike itself was in excellent condition: smooth gears, good brakes, and very comfortable for longer rides. Pricing was clear with no hidden costs, and overall the value for money was outstanding. I’d happily recommend Port Rental Cycle to anyone visiting the area or looking for a reliable and enjoyable cycling experience.”
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Kamaran
I really like port bikes and their staff both Fahd and Bahroom are really helpful and patient with me always.
Highly Recommended!!!!!
Highly recommended for delivery drivers! Super pedal assist and convenient!
Cycle
Bahrom brother I have no words for you. So kindhearted & they always help in NCP vintry
Feedback
Bahrom is good guy always helping in hub
Awesome!
Awesome team leading bike rental for delivery riders.
Great mechanics, amazing online support and just overall service.
Affordable and best for delivery! The bike has a rack, phone charger and is so easy to ride!
Thank you!
Great mechanics, amazing online support and just overall service.
Affordable and best for delivery! The bike has a rack, phone charger and is so easy to ride!
Thank you!
Mr
I am long term user and I highly recommend port and their customer service is best
