I love this dog door
I bought this dog door because I had to start going back into work after five years of staying at home remotely. It’s definitely given me a piece of mind that my animals can get in and out of the house with how far of a drive I have every day. Sometimes it won’t connect to Wi-Fi, but it seems to have been fixed.
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Response from developer
Hey WHiTTYDiTTiE, that's not good. Shoot a message to customer support in the app and we'll do our best to get you fixed up.
Wish it also had flaps, and chargeable collars
I love that the dogs are able to go when we aren’t home. It works well. Sometimes when we are home have 4 dogs hearing the door open and close so many times we sometimes want to leave it open but it doesn’t have a flap to prevent loosing air. The other thing is I wish the collars were rechargeable and had a better way of telling how much charge still on them.
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Best gift!!
My husband got the power pet door as a gift for me and I will say it has been amazing!! We have 2 aussiedoodles and they love being able to run in and out independently. The device I received from Matt and Michelle was above and beyond, I want to thank them and everyone for all they have done.
Door isn’t following schedule
My one dog can go in and out at any hour. It isn’t following the exit time or even recording the exits by both dogs.
Notifications on app do not work
The app is supposed to notify you during certain events, such as triggering and opening of the door. The notifications do not work.
Response from developer
Hey there, this issue should be all fixed up. If you're still having issues shoot a message to customer support in the app and we'll do our best to get you fixed up!
Buttons are to accessible
My Shibas know how to operate the door and use the buttons to turn the door back on, so they negate scheduling and my remote control. This is my second door in two years. I’ve already had to replace the battery. I’m always on edge about door failure.
Response from developer
Hey JackieofRussells! Sounds like we need to send you some new less clever dogs! I'll let our hardware designers know.
Power pet door
Excellent product! Our 4 year old blonde lab learned to use it in 5 minutes and lives the autonomy of letting herself out.
Door works great
Door works great when it wants to. Sometimes does not recognize the transponder on the collar. For a pricey collar I had to already replace 2 collars out of 2. Luckily it was still within the 1st year.
Intermittent connection
When it works it’s great however it randomly doesn’t respond
Works great, when it works
It isn’t the most dependable, but it can be fixed easily on the app.
Good
Works good for my dog.
Retired
Works great one of best pet products I have ever purchased we have older pets that need outside often.
Both happy
Our pet and we love this door and the fantastic support! Easy to install, great app, and way more features than you’d expect. We are both very happy, Roscoe and dad!
Update!!
The new update has been nothing trouble, can’t control the door anymore from the app. Everything was working fine until the update. If it’s not broke don’t try to fix it 😡
Response from developer
Hey THAONE1974! Oof, sorry to hear that. Shoot us a message in the support section of the app and we'll do our best to get you fixed up. 💖
Power Pet Door
I love the door but the app absolutely does not work. I am able to enter a schedule when I take the battery pack out and set it up again. Sometimes I can access it when it’s plugged in to charge but not all the time. It cost so much money I feel stuck with it right now. Every time I notify the company they ask if I have the latest update or I should try to delete the app and add it again. Good door bad app.
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Response from developer
Oh no, sorry to hear about the trouble. Shoot a message to customer support in the app and we'll do our best to get you fixed up.
Door stopped connecting to wifi
I’ve had this door for a number of years now. It used to work just fine. Sometimes wouldn’t connect to wifi, but a reboot usually resets it and it’ll work again. But for the last few months, I have not been able to get it to reconnect to wifi. What happened? Please fix.
Looks like the new update still did not fix the connectivity issue.
Looks like the new update still did not fix the connectivity issue.
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Door stopped connecting to wifi
I’ve had this door for a number of years now. It used to work just fine. Sometimes wouldn’t connect to wifi, but a reboot usually resets it and it’ll work again. But for the last few months, I have not been able to get it to reconnect to wifi. What happened? Please fix.
Stopped working
It was working well until recent update
Great idea but poor functionality
When it works, it is amazing! However, it rarely works… frustrating to watch it try to connect forever.
App deleted my door and won’t reconnect
So I’ve had the store since October and it was working great. Wi-Fi was great. Everything was doing what it should’ve been doing and then a couple days ago. I opened my app and nothing’s there anymore. The app completely deleted my door all of the information everything and I can’t get it to connect to WiFi now
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Response from developer
Hey WHiTTYDiTTiE, that's not good. Shoot a message to customer support in the app and we'll do our best to get you fixed up.
