Excellent Platform for Doctors and Patients
Practo is a professional and user-friendly platform that makes it easier for doctors to manage their online presence and connect with patients. The profile management, appointment management, patient feedback, and online consultation features are helpful for building a professional digital practice. Overall, a convenient and useful platform for both doctors and patients.
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Poor Customer Support & Cashless Payment Experience
Very disappointed with Practo’s cashless payment support. I’m facing a payment issue, and my bank needs the RR/transaction number. Instead of providing it, Practo keeps asking me to get it from the patient, who has already completed the consultation and left. This makes no sense.
Customer support is equally frustrating. Every email gets a generic reply, and each time a new person responds, I have to explain the issue all over again. The customer care number is either switched off or unreachable.
Practo, how are clinics supposed to get help when there’s a genuine problem? Please improve your customer support and cashless payment process.
Customer support is equally frustrating. Every email gets a generic reply, and each time a new person responds, I have to explain the issue all over again. The customer care number is either switched off or unreachable.
Practo, how are clinics supposed to get help when there’s a genuine problem? Please improve your customer support and cashless payment process.
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Staff knowledge to solve problem is very poor
I am trying to start my consult in app but not able to it and staff is not able to solve problem after paying them money they are not serious about it. Person who comes on call is also very unprofessional once the phone gets disconnected they never pick up your call. You are done for that day. Again after few days patient takes appointment and same problem starts- not able to start chat. Patient cancels appointment. Doctor and patient both time waste. Then practo will call you, what happened sir ? What is problem?
Again you have to start form first and then phone gets disconnected.
Same cycle i am repeating for 2 months
Again you have to start form first and then phone gets disconnected.
Same cycle i am repeating for 2 months
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Poor app and OK software
I am a user of practo from last 10 to 15 years, but I should say that this software is just ordinary and they charge very heavily for their ordinary software features. also, new integration are not there, but they don’t miss out on advertising on any of their platforms so that they can generate as much revenue as possible, so I would recommend to consider other softwares with similar features at less cost before selecting Practo
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Extremely Disappointing Experience – No Accountability, No Support, No Results
Our experience with Practo has been extremely disappointing and frustrating.
Before signing up, there are continuous sales calls and repeated follow-ups until payment for a package is received. However, once the payment is made, the level of responsiveness and support changes drastically.
Some of the major concerns we faced include:
• No single accountable executive to address concerns or resolve issues.
• Excessive focus on selling packages and upgrades, with multiple promises but no clear accountability for outcomes.
• Verbal commitments made during the sales process are often difficult to track later, especially when the concerned executive becomes unavailable or is no longer associated with the account.
• Despite investing significant amounts, we observed little to no measurable growth in business, and there was no ownership or accountability regarding performance.
• We noticed booking and lead-generation integrations appearing on our Google Business Profile without our explicit approval. This created confusion regarding the source of patient inquiries and raised concerns about lead attribution and billing transparency.
• Repeated emails, calls, and escalation requests often go unanswered or remain unresolved for extended periods.
Overall, our experience has been that the platform prioritizes sales over long-term customer support and relationship management. The lack of accountability, poor post-sales service, and unresolved operational issues have made this one of the most disappointing aggregator services we have worked with.
I sincerely hope the company improves its customer support structure, accountability mechanisms, and transparency for healthcare professionals in the future.
Before signing up, there are continuous sales calls and repeated follow-ups until payment for a package is received. However, once the payment is made, the level of responsiveness and support changes drastically.
Some of the major concerns we faced include:
• No single accountable executive to address concerns or resolve issues.
• Excessive focus on selling packages and upgrades, with multiple promises but no clear accountability for outcomes.
• Verbal commitments made during the sales process are often difficult to track later, especially when the concerned executive becomes unavailable or is no longer associated with the account.
• Despite investing significant amounts, we observed little to no measurable growth in business, and there was no ownership or accountability regarding performance.
• We noticed booking and lead-generation integrations appearing on our Google Business Profile without our explicit approval. This created confusion regarding the source of patient inquiries and raised concerns about lead attribution and billing transparency.
• Repeated emails, calls, and escalation requests often go unanswered or remain unresolved for extended periods.
Overall, our experience has been that the platform prioritizes sales over long-term customer support and relationship management. The lack of accountability, poor post-sales service, and unresolved operational issues have made this one of the most disappointing aggregator services we have worked with.
I sincerely hope the company improves its customer support structure, accountability mechanisms, and transparency for healthcare professionals in the future.
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