Pathetic app platform
The app ha so many bugs.. if you are on a video consult with a patient you cant go to chat during the call to access the documents shared. If you directly tap a notification to join the consult, you always have to force close it and restart the app because it always gives an error message for the message sent “sending failed, try again later”. When updating the patient name on the prescription if you want to change the first name, you cant. You have to erase to whole things
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Excellent Platform for Doctors and Patients
Practo is a professional and user-friendly platform that makes it easier for doctors to manage their online presence and connect with patients. The profile management, appointment management, patient feedback, and online consultation features are helpful for building a professional digital practice. Overall, a convenient and useful platform for both doctors and patients.
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Poor Customer Support & Cashless Payment Experience
Very disappointed with Practo’s cashless payment support. I’m facing a payment issue, and my bank needs the RR/transaction number. Instead of providing it, Practo keeps asking me to get it from the patient, who has already completed the consultation and left. This makes no sense.
Customer support is equally frustrating. Every email gets a generic reply, and each time a new person responds, I have to explain the issue all over again. The customer care number is either switched off or unreachable.
Practo, how are clinics supposed to get help when there’s a genuine problem? Please improve your customer support and cashless payment process.
Customer support is equally frustrating. Every email gets a generic reply, and each time a new person responds, I have to explain the issue all over again. The customer care number is either switched off or unreachable.
Practo, how are clinics supposed to get help when there’s a genuine problem? Please improve your customer support and cashless payment process.
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Staff knowledge to solve problem is very poor
I am trying to start my consult in app but not able to it and staff is not able to solve problem after paying them money they are not serious about it. Person who comes on call is also very unprofessional once the phone gets disconnected they never pick up your call. You are done for that day. Again after few days patient takes appointment and same problem starts- not able to start chat. Patient cancels appointment. Doctor and patient both time waste. Then practo will call you, what happened sir ? What is problem?
Again you have to start form first and then phone gets disconnected.
Same cycle i am repeating for 2 months
Again you have to start form first and then phone gets disconnected.
Same cycle i am repeating for 2 months
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Poor app and OK software
I am a user of practo from last 10 to 15 years, but I should say that this software is just ordinary and they charge very heavily for their ordinary software features. also, new integration are not there, but they don’t miss out on advertising on any of their platforms so that they can generate as much revenue as possible, so I would recommend to consider other softwares with similar features at less cost before selecting Practo
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