Overall great stays
Always good stays but noticed last stay in Bournemouth that breakfast was not as good and not as much choice as previously. Not sure if we will go for breakfast again but go out in future which is a shame.
No humans
I always book with premier inn when I go away. My main bug bear is you can’t speak to a human via phone. I Want to ask a simple question, but you’re put through to a robot. When you do phone, no one answers.
So sad the world’s come to this.
So sad the world’s come to this.
Flex
Chose to pay at hotel and I have been charged at point of booking
No more past bookings
Your App used to show past booking which was so helpful especially when booking at Heathrow. Sad to see it’s gone. Any chance of reinstating it. Thanks
iCloud keychain not supported
Still (been like this for a long time) does not seem to work with iCloud keychain, thus easier to use via Safari :-(
Booking app
The app lacks confirmation of the booking dates on the payment screen so I have to cancel the booking and start again app could be friendlier
Self Registration Fails
Self registration fails with an error message that says registration has been successful but auto login was not. Subsequent login fails with incorrect username or password. Eventually solved by resetting password.
Doesn’t allow population with password manager (proton pass).
Disappointing that password limited to only one number and no special characters.
Once initial self reg issues resolved, app worked well for adding existing booking and booking to Apple wallet functionality.
Build: 4.5.6, iPhone16, iOS 26.5
Doesn’t allow population with password manager (proton pass).
Disappointing that password limited to only one number and no special characters.
Once initial self reg issues resolved, app worked well for adding existing booking and booking to Apple wallet functionality.
Build: 4.5.6, iPhone16, iOS 26.5
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Tolle App - besonders Check-in Online und der digitaler Zimmerschlüssel
Wirklich super. Besonders schön, dass man den Zimmerschlüssel jetzt auf dem Handy nutzen kann. Man muss noch nicht mal die App öffnen, sondern nur das Telefon im Fahrstuhl oder an der Zimmertür gegen das Schloss halten. So geht Digitalisierung!
Easy and simple
Nice app too book hotels
Check in and check out not working
The most recent app update doesn’t allow check in or check out - just get an error message. Have deleted the app and reinstalled it with no effect. Worked fine before
Outstanding
We have used Premier Inn Hotel here in Swansea City Centre for 3 nights.
Then off to Port Talbot on Thursday for 6 nights
due to our new kitchen being fitted to help my lass cope with her disability.
A member of staff here at Swansea called Claire has been amazing in booking us another 6 nights needed.
Everyone was unavailable for accessibility, Claire found us Port Talbot.
Well pleased and thank you.
Doing this review earlier.
Then off to Port Talbot on Thursday for 6 nights
due to our new kitchen being fitted to help my lass cope with her disability.
A member of staff here at Swansea called Claire has been amazing in booking us another 6 nights needed.
Everyone was unavailable for accessibility, Claire found us Port Talbot.
Well pleased and thank you.
Doing this review earlier.
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Absolutely five stars
I must say happy I am with this site so easy and useful to use
Love premier inns
Always nice, easy to book and brekkie and beds are nice!
Dr Al-QUBTAN
Nice clean and tidy, suitable price
Great hotel
Stay at few premier inns over the last few years never had a problem and the app is quick and easy to use
Prices vary wildly !
Prices for the same hotel vary wildly from week to week, seems to be dynamic pricing with no concept of loyalty with regular customers. 🙄
3rd visit
Great Location
Direktbuchung teurer
Die Buchung direkt bei Premier Inn über die App (oder der Premier Inn Webseite) ist IMMER teurer, als über ein beliebiges Buchungsportal, wie z.B. Booking. Sollte es nicht andersrum sein, oder zumindest gleich? Ich möchte diesen Buchungsportalen aus dem Weg gehen, aber selbst Schuld, so geht ein Teil der Einnahmen eben an diese Anbieter. Aber anstatt Direktbucher zu belohnen, bestraft man sie obendrein noch. Interessante Art der Kundenbindung.
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What on Earth is going on
I Asked to talk to a booking representative, what a total waste of time that was, why o why don’t you make sure these employees can speak English before dumping them on the poor unsuspecting public ??
early check in
doesn’t show early check in details or times. Actually shows 3pm despite paying for early check in.
