Additional Preferences
If only the app would allow you to choose a quiet room or ground floor etc it would help
Dom
Easy to book as always
Good app
Easy to use. Good.
Ohne Konkurrenz
Preis-Leistungs-Verhältnis, Größe der Zimmer, Freundlichkeit des Personals, unübertroffen für ein Budget Hotel. Wir wohnen in Nürnberg immer am Nordostbahnhof, die Lage an der U-Bahn ist einfach nur perfekt. Nicht zu vergessen die happy Hour. Hier kann man einen hervorragenden Gintonic trinken.
Mr
A very helpful app
Issues since latest update
The latest update seems to have led to me n-longer being able to pay via Apple Pay or check-in through the app.
Useless
Sorry we are unable to make an account at this time ! Why???
Registrierung nicht möglich
App zum ersten Mal runtergeladen, zweimal versucht ein Konto zu erstellen, Fehlermeldung: Konto konnte nicht erstellt werden, App gelöscht
L Gjaci
Decent service even when things go wrong
Rate not available
Great rate indicated but when I cane to book no such rate was offered. Chatbot couldn’t cope. No one phoned me back. 🫤
Great app
Good experience with lots of different room options.
Sleep and meet good 4*… eat not great 1*… horrible.
Arrived in the middle of the “heatwave” for a wedding occasion to stay for 1 night… relied upon the Premier Inn Hotels experience and truly was NOT disappointed... ( 2 fans waiting… that did their job. Air conditioning not available but that’s the story throughout the vast majority of the hotel industry.
However the breakfast experience was “poor” ( that is a polite comment). Poorly maintained breakfast room with badly worn and “patched” bench seating furniture, sticky old, Old OLD carpets and furniture , sticky table … I could easily continue. Thereafter a continental breakfast x2 without croissants and pastries ( had asked for but was dismissed with the answer “ it’ll take 10 to 15 minutes to prepare” what ? why? … surely it was a bag to open and tip into the empty basket… orange juice
not correctly mixed… way too concentrated ( had anyone tried this before service ?!? )and then the coffee machine… well 2 coffees later, sounded like the machine went through its paces but in reality served up a milky, insipid peculiar unrelated to coffee “mix” ( the coffee bean hopper was 2/3 filled). At this point and now c. £20 later we called time and left… not a great experience and suggest that PREMIER INN HOTELS are in the right business for “Sleep and Meet” … but not great with the “Eat” bit of the hospitality offer… over to you Premier Inn Hotels…
However the breakfast experience was “poor” ( that is a polite comment). Poorly maintained breakfast room with badly worn and “patched” bench seating furniture, sticky old, Old OLD carpets and furniture , sticky table … I could easily continue. Thereafter a continental breakfast x2 without croissants and pastries ( had asked for but was dismissed with the answer “ it’ll take 10 to 15 minutes to prepare” what ? why? … surely it was a bag to open and tip into the empty basket… orange juice
not correctly mixed… way too concentrated ( had anyone tried this before service ?!? )and then the coffee machine… well 2 coffees later, sounded like the machine went through its paces but in reality served up a milky, insipid peculiar unrelated to coffee “mix” ( the coffee bean hopper was 2/3 filled). At this point and now c. £20 later we called time and left… not a great experience and suggest that PREMIER INN HOTELS are in the right business for “Sleep and Meet” … but not great with the “Eat” bit of the hospitality offer… over to you Premier Inn Hotels…
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Lousy Software
I have the Apps on both my IPad and IPhone. It is not possible to checkin on either. Having eventually added the adult details in neither case can it be saved or a check in completed using the continue button. It would be nice to also add a car registration and housekeeping requests.
Overall great stays
Always good stays but noticed last stay in Bournemouth that breakfast was not as good and not as much choice as previously. Not sure if we will go for breakfast again but go out in future which is a shame.
No humans
I always book with premier inn when I go away. My main bug bear is you can’t speak to a human via phone. I Want to ask a simple question, but you’re put through to a robot. When you do phone, no one answers.
So sad the world’s come to this.
So sad the world’s come to this.
Flex
Chose to pay at hotel and I have been charged at point of booking
No more past bookings
Your App used to show past booking which was so helpful especially when booking at Heathrow. Sad to see it’s gone. Any chance of reinstating it. Thanks
iCloud keychain not supported
Still (been like this for a long time) does not seem to work with iCloud keychain, thus easier to use via Safari :-(
Booking app
The app lacks confirmation of the booking dates on the payment screen so I have to cancel the booking and start again app could be friendlier
Self Registration Fails
Self registration fails with an error message that says registration has been successful but auto login was not. Subsequent login fails with incorrect username or password. Eventually solved by resetting password.
Doesn’t allow population with password manager (proton pass).
Disappointing that password limited to only one number and no special characters.
Once initial self reg issues resolved, app worked well for adding existing booking and booking to Apple wallet functionality.
Build: 4.5.6, iPhone16, iOS 26.5
Doesn’t allow population with password manager (proton pass).
Disappointing that password limited to only one number and no special characters.
Once initial self reg issues resolved, app worked well for adding existing booking and booking to Apple wallet functionality.
Build: 4.5.6, iPhone16, iOS 26.5
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