Works half of the time
Worked last week before the update, now it's stuck loading forever and doesn't work, couldn't even load my card because it's stuck on the loading screen, had to pay with credit. They force you to update the app when they're a update which delays when you want to load your card. No way to load your card in person by tapping. regretting converting it onto my phone...
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My Presto Card
I CANNOT ACCESS MY ACCOUNT ON MY CELLPHONE Y❓❓I USE TO B ABLE TO NOW ITS JUST MY TABLET THIS IS SUCH AN INCONVENIENCE ‼️FIX THIS ISSUE IT NEEDS TO B‼️‼️‼️
Still waiting for a refund
Why is taking so long to get a refund to a presto card?
Wish it was loading faster
Took so long to load that I missed my 5 hour bus ride and had to wait another day please make go faster
Can’t remove lost cards
Great app, but the fact you can’t remove lost cards is so asinine and annoying that it makes me not even want to use the app. Scrolling past lost cards that somehow always seem to be on the top is so frustrating.
App resets
App keeps resetting authentication and always fails at the wrong time.
If i could give it a zero I would, missed my bus trying to get the app to work
Actually missed my bus while trying to get this app to work. So absolutely useless. It is too bad the app does not have a better working competitor
Missing App + card tapping feature
Tap in currently supports either through wallet or card. It should have an option on app to tap in when we forgot physical card
I hate
I don’t like the new way they have the presto pass
Loaded funds ain’t reflecting in account
Loaded funds ain’t reflecting in account even after a week. That’s poor service
Great service
Great service, easy to use, card use is flexible, love the connection to my wallet app!
Reliability
Easy to navigate and reliable
My Presto card
I love my presto card because it is handy to use when I am travelling on DRT
Already tapped
It says already tapped with red light for YRT when you tap for second time which cuz issue with drivers and they don’t accept It
Online convenience
Convenient and you can tap it on your iPhone even when it’s dead
Always logs out
Every time I need to open the app I need to log in which is lengthy, and it asks to enable Face ID every time which I do but it still doesn’t work. Then there’s a glitch when you try to change the loading amount. Takes 5 minutes at least every time. But no wonder - it’s Metrolinx after all.
Presto takes too much out of TTC
The greediness is insane. Take a lesson from Suica in Japan you can use it any transportation even vending machines and they’re nowhere as greedy as Presto. TTC prices used to be in the $1 range before you forced yourself to transportation payers
uh
Now why is this so complicated and hard to sign in for no reason i had to make my account and verify and all that 5times please bro
Response from developer
Hi martinlove112, sorry it took that many tries. If you're still running into trouble signing in, please contact our Contact Centre at 1-877-378-6123 so they can look into your account and help smooth this out. ^RS
Taking more more of my money
Usually 3 dollars and something now I’m getting charge like 9 dollars
Response from developer
Hi Jwrld0707, that jump often happens when a tap off wasn't detected at the end of a trip, which triggers a higher fare instead of your usual one. Worth checking your activity history to see if that trip shows a tap on without a matching tap off. Please contact our Contact Centre at 1-877-378-6123 to request a review. ^RS
Not able to get blclogin transit Ontario accounts to match or edit emails to current new email
Not able to get blclogin (presto, metro linx, go, union Pearson express) transit Ontario accounts to match or edit emails to current new, current & correct email
Response from developer
Hi Starbright06, keeping your email in sync across PRESTO, GO, UP Express, and Metrolinx logins can get confusing since they're separate systems. Please contact our Contact Centre at 1-877-378-6123, they can walk you through updating your email correctly across your accounts. ^RS
