Not happy
Keeps telling me "something went wrong" and can't get airport lounge info. Very frustrating !
Sign-In Has Never Worked
I have had this new priority pass version for two months and they still have not fixed the sign-in bug. You will always receive an error message when trying to log in. Please fix this. I don’t understand why they wanted to switch apps in the first place, the first one worked fine.
PP+ rating
What a poor app. It doesn’t reflect when a lounge doesn’t accept. Also, it asks for flight info but doesn’t even provide decent details on how to get to a lounge.
Can’t log on to new app
Do old one worked fine and can still login. New one downloaded and doesn’t recognise my details at all
Called them and seemed surprised but reading the replies here -that may not be the case
It was free with HSBC-so would I buy it -gawd no
Called them and seemed surprised but reading the replies here -that may not be the case
It was free with HSBC-so would I buy it -gawd no
Deplorable
Forced to download this app due to discontinuation of priority pass app asking for my username I don't have my username absolute garbage
Improvement experience
Great new app!
問題なし
スムーズに以降できました。めんどいはめんどいけど
ユーザー名もパスワードもiPhoneに記録されているものを入れるだけで終了しました。レビュー見ると酷いみたいだけど...この差はなんなの？
ユーザー名もパスワードもiPhoneに記録されているものを入れるだけで終了しました。レビュー見ると酷いみたいだけど...この差はなんなの？
Apple Walletにカードが登録できない。
古いアプリが終了するので移行しろというハンドル強制的な案内が来たので移行したが、
移行後、Apple Walletにカードが登録できなくなった。使いにくいし、前の方がいい。また、カードをアプリ内から表示すると、画面が最大級に明るくしっぱなしの仕様なので、電力を失う。
移行後、Apple Walletにカードが登録できなくなった。使いにくいし、前の方がいい。また、カードをアプリ内から表示すると、画面が最大級に明るくしっぱなしの仕様なので、電力を失う。
New App fails
The old app forces you to update and states that your user name and account will transfer. It does not. Very frustrating.
Absolute rubbish!
Unable to login using old username or password
Works how it should.
Modern design, works good.
Uselsss
Utterly useless perk
Doesn’t work
Can’t access my account. I get an error every time I try to login. I’ve tried changing my password. Nothing works. Terrible app.
One of the worst user experience
Priority Pass forces you to use this “app”. Nothing else than bug after bug and you end up in loops.
Hard to believe that there is so much mediocrity to build a basic app in 2026
Hard to believe that there is so much mediocrity to build a basic app in 2026
Can’t log in
As others have observed, the old app was fine. This one doesn’t work as it doesn’t recognise my membership number or log-in details.
Não funciona e bloquearam o anterior
Não funciona e bloquearam o anterior. Como pode uma empresa ser tão incompetente?
Inaccurate Hours
The lounges do not honor the hours listed in the app.
Abismal App Transition
Like many others old login info works with old app, but will not work with new app. No need for new app, just update the last one.
Meh - New App < or = new app
I don’t see much of a difference they both suck. Can’t believe it’s not better with AI. It’s like they don’t want ppl using it.
Really!!
What a chore to download and put back into your wallet. And when you finally get it in your wallet you can see the beginning membership date but not when it expires!! Who designed this app and card!!
