Legit the WORST renters portal I’ve ever used!!
Absolute garbage, there’s fees for everything, app is very poorly designed and it doesn’t even show you how much you owe for the month until a few hours before the bill is due
Use at your own risk!
Beware! In my experience, this app is not trustworthy. I set up AutoPay, received an email confirming it was officially enabled, yet my payment never went through. Later, support claimed the AutoPay start date was somehow set to the year 5026 and refused to take responsibility, leaving me with a late fee. I feel completely misled by this app. Use at your own risk.
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Terrible App
Repeatedly fails to detect amount written on checks. Not user friendly or convenient.
If I could give it negative stars I would
This is the worst application for paying rent ever. Out of no where with no notification changed how they see banks and if they deem your bank is unregulated they will ask for a 3.5% fee to pay your rent. This is an $80 fee based on my rent. No warning they just changed it out of nowhere. Customer service is a joke, outsourced to another country. Terrible app! Don’t give them your money if you can help it.
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Terrible app
Does not save information really slow and inconsistent.
Debit card is a debit card
I am so angry and got stuck paying an extra $50 this month because they said that the Flex debit card since it's a third-party debit card there's an additional $50 fee in order to use it to pay my rent but I have been able to use it for the last 12 months without any problems and extra fees. And now all of a sudden, they said I can't pay with that debit card anymore. It's an additional $50 a month. It's absolutely ridiculous because when you get the fees for having to use that card and then you get Christmas fees and then their additional fees kind of defeats the purpose in having help with your rent so now I can't afford to get help so for that, this company is absolutely horrible and this is exactly why the rich they rich in the poor stay poor.
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Left charges out of my total which resulted in me getting almost evicted
The app decided that I hadn’t paid enough even though I had paid the total which it already set, and added more charges
BEWARE OF PRISMA SCAM - Credit Reporting Scam
Prisma is a shady company run out of India (go figure). I was automatically signed up for the service by the property management at my apartment to pay bills and submit maintenance tickets. I never signed any agreement, I never signed into the app, and yet Prisma sent me an email notifying me that I had also been enrolled for their Credit Reporting service for $9.99 per month. This has absolutely nothing to do with resident services at an apartment, and yet they auto enrolled me without my permission. I’m sure they are hoping that most residents won’t notice the coming in and just leave that extra $10 a month charge on that they can continue to rake in profit for something that people don’t want. This is completely unethical, and Prisma, in my mind, is not much different than the typical phone-call scammers that we all know come out of India.
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Including image failure.
App not formatted to accept apples default image format. App will not lead to files so a different format could be provided.
Works just fine
Idk what everyone is talking about this place is just fine
Garbage doesn’t work
I tried verifying my email, but I never received the confirmation number. Sucks. Before we had Domuso and was great. What a waste of my time, and the worst part is that is enforced by landlord
Have never written a review for an app before
I’ve never reviewed an app before, however, I am willing to stoop that low for this hot garbage of an app. Plaid is a joke to use on here. Have been paying my rent through debit card with their lousy $6.99 fee. Out of the blue, my debit card is flagged as, “possible fraud” along with many other residents at my complex. Had to order checks to pay my rent. Absolutely despise this app lol.
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Horrible fees
Rent management apps don’t get worse than this. If your rental agency uses this company I suggest moving.
SCAM COMPANY
They will auto enroll you into a $10/month credit reporting charge. Watch what they are charging you
Not Great
I’m not sure why the app doesn’t consider a JPEG taken with an iPhone camera to be an image file. The app doesn’t allow attaching JPEGs to requests
PLAID SUCKS
I really hate that we cannot add our banks manually. It doesn’t let me add or find my bank and would take forever loading when trying to connect with my login. Not to mention there’s no acceptance on money orders which sucks!
I don’t leave reviews but I have to for this app.
I have to say this is the worst app I have ever used. I work in tech and work with apps and this app is garbage and makes it the biggest problem to just pay rent. I have been trying all day to pay rent and Plaid doesn’t want to connect to Prisma and just so many bugs (FYI this is a problem that happens every month). So what do I do, I call tech support (which is just someone in India, that cuts me off and doesn’t know how the software works). I can’t believe my apartment complex switch from their previous apartment software (that worked) for this garbage of a software. Here I am trying to pay and give them money and they don’t want me to pay (I guess they just want me to get evicted). I have called my landlords and have advocated for them to switch softwares and stop giving money to this company.
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Prisma Scam portal
Garbage app from a company of scammers that tacks on extortionate fees just to pay rent. Prisma needs to be investigated and shut down.
SUCKS!!!
Takes 45 minutes and multiple bank logins to pay rent every month
Fees and more Fees
Why do I need to pay platform fees for a bank transfer. Fat and Greedy.
