Doesn’t even open
The app never goes past the logo
The absolute worst
ProAct is the epitome of everything that is wrong with the insurance industry. Their negligence is going to get somebody killed if it hasn’t already. You could be next.
ZERO STARS
9 out of 10 tries this app won’t even open. When it does open, it always hangs up on anything I try to do, so what’s the point? SHAME ON THE DEVELOPERS!!!
Garbage app for a garbage company
What a terrible app. It is so frustrating that I am forced to deal with this company for a few of my prescriptions. That app looks like it was tossed together in a week and then never tested. Half of the time trying to do anything will result in an error. When you place an order you have no way of knowing the cost. Try to look it up, you get an error. Just a terrible app and a terrible company that does not care about their customers.
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Awful - Needs Work Now
Everyone who has to use this mail order pharmacy must know by now that this app is unreliable. When I mention it to the customer service people on the phone, they are apologetic and already know that the app is not working (the web site is usually not working too, if I have had to call).
After three years using the app, I think it has gotten worse. Since I am forced to use this pharmacy by my employer, or pay retail for my medicine, there is no motivation to have an app that works and makes the customer glad they have it. Three thumbs down.
After three years using the app, I think it has gotten worse. Since I am forced to use this pharmacy by my employer, or pay retail for my medicine, there is no motivation to have an app that works and makes the customer glad they have it. Three thumbs down.
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