Système pas bon
Ont paie très cher en US pour un système qui ne fonctionne pas bien et le wifi pas mieux tres difficilement connectable jacuzzi très bon spa mais système de connections 0/10
Extremely Unhappy J375 Owner
The app worked great via WiFi only until 2x years ago. Then it no longer worked using WiFi only with iPhone. Last year a rep responded to my complaint, and comp’d me 1x yr of cloud subscription because of known issues. This year, the App still doesn’t work via WiFi only, and the rep has not responded to my emails. So I’m back to no communication w/the hot tub via WiFi, and I refuse to pay for the subscription because the only time I use the app is when I’m home. I think it’s total non-sense that the app supports paid subscriptions, but doesn’t support the free WiFi, which was a huge selling point for buying the Jacuzzi. Huge Foul on Jacuzzi for not holding up their end!
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Total junk - completely dysfunctional app
Great app if you get it with your brand new spa - back in 2015. Fast-forward almost 10 years later and it’s now a piece of junk. Cannot connect to the spa in wifi-on’y mode, it always times out - and of course it insists for you to purchase a cloud connection instead. Simply ignore the app for now - it’s a piece of garbage.
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Poor connection & not worth the money
There is no reason this should be a paid for subscription. The functionality is incredibly basic and the attempt to make money from such a basic app cheapens the Jacuzzi brand. I’ve had many connection issues despite having a Unifi WAP less than 2 meters away. My suggestion is Jacuzzi should make this outdated and basic app free and focus on provide a better customer experience rather than overcharging for features that other suppliers wouldn’t be brazen enough to charge for.
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Does Not Work
The app no longer connects to my hot tub since the last update 4 months ago. In February I contacted Jacuzzi and they said they were completely rewriting the app and expected it to be released in March. It’s now April and I’m still waiting.
