Système pas bon
Ont paie très cher en US pour un système qui ne fonctionne pas bien et le wifi pas mieux tres difficilement connectable jacuzzi très bon spa mais système de connections 0/10
Extremely Unhappy J375 Owner
The app worked great via WiFi only until 2x years ago. Then it no longer worked using WiFi only with iPhone. Last year a rep responded to my complaint, and comp’d me 1x yr of cloud subscription because of known issues. This year, the App still doesn’t work via WiFi only, and the rep has not responded to my emails. So I’m back to no communication w/the hot tub via WiFi, and I refuse to pay for the subscription because the only time I use the app is when I’m home. I think it’s total non-sense that the app supports paid subscriptions, but doesn’t support the free WiFi, which was a huge selling point for buying the Jacuzzi. Huge Foul on Jacuzzi for not holding up their end!
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Total junk - completely dysfunctional app
Great app if you get it with your brand new spa - back in 2015. Fast-forward almost 10 years later and it’s now a piece of junk. Cannot connect to the spa in wifi-on’y mode, it always times out - and of course it insists for you to purchase a cloud connection instead. Simply ignore the app for now - it’s a piece of garbage.
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Poor connection & not worth the money
There is no reason this should be a paid for subscription. The functionality is incredibly basic and the attempt to make money from such a basic app cheapens the Jacuzzi brand. I’ve had many connection issues despite having a Unifi WAP less than 2 meters away. My suggestion is Jacuzzi should make this outdated and basic app free and focus on provide a better customer experience rather than overcharging for features that other suppliers wouldn’t be brazen enough to charge for.
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Does Not Work
The app no longer connects to my hot tub since the last update 4 months ago. In February I contacted Jacuzzi and they said they were completely rewriting the app and expected it to be released in March. It’s now April and I’m still waiting.
Not working on latest ios
The app always worked, but is now not compatible with the latest IOS.
Jacuzzi is aware of the issue, but no solution.
You can go back to ios 15 and it works.
Jacuzzi is aware of the issue, but no solution.
You can go back to ios 15 and it works.
Jacuzzi killed this off
They are just not making it public.
Please fix the app!!
Please fix the app!!
Update breaks functionality
The app has always been flaky, with difficulty communicating with the module, so I updated when I saw bug fixes that came out and now it doesn’t work at all. Is this their way of phasing out local wifi control and make you pay for cloud subscription ??
Broke it for good
I used to work intermittently. I think someone at Jacuzzi kept having a reset the authentication. With this last update, it now works full screen on the newer generation iPhones, but the app no longer connects at all. You also are not able to set up any new Wi-Fi connections as I tried to reset mine and now even connecting to the Wi-Fi on the hot tub itself doesn’t work. I wish they would open source this product and let the community fix the problems.
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Good hot tub, garbage app
Getting the app working has always been intermittent at best, especially after introductory subscription expired. It’s not close to worth the annual fee to renew. Doesn’t work at all since update to v 2.4.1. Emails to support yielded no help. From what I’ve googled, they already abandoned Prolink for their next generation of unsatisfactory app control, whose screenshots appear to offer the same unsatisfactory features with a slightly different skin. Since it was an important selling point to me, I regret choosing a J500. I could have gotten better bang for the buck with something else.
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Just stopped…
Worked great for a few years, now it’s gone completely haywire
Can’t connect
The app just can’t connect to the Jacuzzi. Jacuzzi puts out WiFi. iphone connects to the WiFi. But app can’t find a Jacuzzi. Why bother making a 1 star app?
No notifications and can't set dealer
The alerts/notifications are never sent to my phone or email (used to show up in email, but stopped). Kinda useless if the only way to gknow if something is wrong with your hot tub is to require you to open the app every day (or mult times a day if weather is cold out - to prevent damage):
Also, it has me "preferred dealer" set to "Big Star Backyards" in Texas and won't allow changing it.
Also, it has me "preferred dealer" set to "Big Star Backyards" in Texas and won't allow changing it.
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Propriétaire
À oublier... Affreux pour APP ... Et surtout pas à la hauteur de JACUZZI...
Cadeau offert par Club Piscine pour leur 25e anniversaire... Je ne voudrais pas être au SAV ... Et le site internet de JACUZZI est très désuet... Quand tu offres de nouveaux accessoires depuis plus d'un an il me semble qu'il devrait y avoir un lien pour expliquer le fonctionnement...
Cadeau offert par Club Piscine pour leur 25e anniversaire... Je ne voudrais pas être au SAV ... Et le site internet de JACUZZI est très désuet... Quand tu offres de nouveaux accessoires depuis plus d'un an il me semble qu'il devrait y avoir un lien pour expliquer le fonctionnement...
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Very disappointing!!!
I pay almost $100 a year for what? Connnected fine at first and now it won’t. Don’t waste your money. So very disappointing. Ridiculous!
Will Not Work With Mesh Routers
The Dealer came out to help us with the install and was great. They spent along time trouble shooting with Jacuzzi Tech support who finally said ......Sorry will not work with Google Mesh Routers! How ridiculous!
2 years later
Well it’s 2 years after some of these reviews! And app still not working properly!! and I see your still asked to pay for it at end of very pore service from this app...
Poor and Expensive Apo
I support the views of the other reviewers here - inadequate functionality and expensive after first year.
I also need to highlight in my experience huge connection issues - only works on 2.4GHz band width and need to get your iPhone onto this before setting up. Then despite following exactly the same set up process most of the time it doesn’t connect!! On the odd occasion it does it is useful - until the connection goes again!! Have tried to resolve with my dealer and Jacuzzi with no success to date!! Anyone found someone in Jacuzzi who supports this App????
Such a shame when so much of the rest of the Jacuzzi ownership experience is so good.
I also need to highlight in my experience huge connection issues - only works on 2.4GHz band width and need to get your iPhone onto this before setting up. Then despite following exactly the same set up process most of the time it doesn’t connect!! On the odd occasion it does it is useful - until the connection goes again!! Have tried to resolve with my dealer and Jacuzzi with no success to date!! Anyone found someone in Jacuzzi who supports this App????
Such a shame when so much of the rest of the Jacuzzi ownership experience is so good.
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Works well enough.
Works well enough to turn on pumps, lights, change heat temp setting, etc. also allows more simple change of setting. Improvement possible by improving reliability of connection and adding a spot that shows if the jacuzzi’s heater is currently on.
