Questionable founder, questionable business exploiting potential clients time and money for R&D
Founder needs to be replaced. She is just a school girl with no capabilities and coming from daddy’s money, rather join Bollywood and be despicable literally than build up a business and exploit it potential customers or current customers Absolutely horrible to see a young founder messing up in such a terrible way where in the market she is just copying a great Monopoly such as urban slap even then she is torturing and traumatising client potential clients with her terrible set up it feels like ghosts are sitting behind the application
I booked a service for 1.5 hours out of the three days pass which is for total three hours technically and no one showed up at my house which is perfectly alright. What isn’t is there was no update from Pronto no email no message direct cancellation and I cannot retrieve that pass. I have tried getting in touch with them today morning and from the reviews that I’ve read especially about these passes on Pronto. I don’t think so the immature founder and their team will be capable of doing anything till they have a big investor who can set her right.
I booked a service for 1.5 hours out of the three days pass which is for total three hours technically and no one showed up at my house which is perfectly alright. What isn’t is there was no update from Pronto no email no message direct cancellation and I cannot retrieve that pass. I have tried getting in touch with them today morning and from the reviews that I’ve read especially about these passes on Pronto. I don’t think so the immature founder and their team will be capable of doing anything till they have a big investor who can set her right.
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Sweeping n mopping
Excellent
Behavior
Excellent & Sincere
Excellent service
Good cleaning
Washing clothes
Good work nice behaviour
Thank you
Very good service on time
Technical staff is horrible
I had placed a booking on this app atleast 2 days previous to the day i needed cleaning. The booking was for 8:30 am. At 8:30 am i got a notification that the partner will be assigned shortly. I started a live chat and asked to speak to a support executive. The support executive named regina got assigned to me at 9:15 or so. I dont know what the timings for these people are. I went to the website and called both numbers available for grievance and none of the numbers were working. Finally, when regina got in touch with me, the hub manager was informed. The partner reached me at close to 10 am. What surprises me is that i feel if i hadnt raised the issue, the “hub manager” would not have arranged anybody to come and work for me. Highly disappointed with the technical staff of pronto. No grievance with the partner assigned but if you say that your support executives are available from 7 am to 10 pm as mentioned on their website, they should be accessible. Either they are starting work late or it is all just pretend that the support is available between the given time slots. So unprofessional.
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Thanks Pronto for much needed service
I had Wonderful experience with Nayma such hardworking girl. Did wonderful job thanks
Scam
No help arrived, money taken but no help was sent
Selvakumari
Good work , trustable and worth it
100% recommend
She was vry good in her work vry calm and patiently she did all the chores which were booked
Service
Good staff n service
Cleaning
She did a good job! Highly recommended 👍
Utensils n cleaning
Pronto is a good app with a convenient concept, but the overall experience is let down by inconsistent service quality.
One of the biggest issues is the lack of reliable professionals. Many of the professionals are either very slow, don’t meet expectations, or are not transparent about the work. On top of that, if a service takes longer than expected, customers are often asked to extend the booking by paying an additional amount.
Another major concern is customer support. If you’re unhappy with a professional or want to avoid being assigned the same person again, there is no easy way to do it. Everything has to be handled through chat, which is frustrating and time-consuming. Pronto should introduce a proper customer care helpline where customers can quickly resolve issues.
There should also be an option to permanently block a professional after a poor experience. It’s unfair to both the customer and the professional when someone is assigned again despite previous negative feedback. It wastes everyone’s time.
Lastly, Pronto needs to expand its network of trained professionals. Finding available slots, rescheduling appointments, and repeatedly chatting with support takes far too much time.
The app has great potential, but it needs stronger customer support, better-quality professionals, and a more customer-friendly service experience.
One of the biggest issues is the lack of reliable professionals. Many of the professionals are either very slow, don’t meet expectations, or are not transparent about the work. On top of that, if a service takes longer than expected, customers are often asked to extend the booking by paying an additional amount.
Another major concern is customer support. If you’re unhappy with a professional or want to avoid being assigned the same person again, there is no easy way to do it. Everything has to be handled through chat, which is frustrating and time-consuming. Pronto should introduce a proper customer care helpline where customers can quickly resolve issues.
There should also be an option to permanently block a professional after a poor experience. It’s unfair to both the customer and the professional when someone is assigned again despite previous negative feedback. It wastes everyone’s time.
Lastly, Pronto needs to expand its network of trained professionals. Finding available slots, rescheduling appointments, and repeatedly chatting with support takes far too much time.
The app has great potential, but it needs stronger customer support, better-quality professionals, and a more customer-friendly service experience.
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Worst experience ever
Pronto has been one of the most disappointing service experiences I’ve had. The app advertises quick service, but bookings are frequently delayed, rescheduled, or cancelled at the last minute. Even confirmed slots don’t guarantee that anyone will actually show up.
Customer support is painfully slow, keeps customers waiting for long periods, and often gives the same “10 more minutes” assurance without any real resolution. When the company fails to deliver the service, refunds and cancellations become another frustrating battle.
The service quality is highly inconsistent. Many professionals appear rushed, poorly trained, or uninterested, leaving customers to point out basic cleaning tasks or redo the work themselves. There also seems to be a serious lack of coordination between the operations team and service partners, resulting in repeated reassignments and confusion.
The biggest issue is reliability. People book these services because they need dependable help, not uncertainty. Wasting customers’ time while failing to deliver the promised service is unacceptable. Based on my experience and the number of similar complaints from other users, I would not recommend Pronto until they significantly improve their operations, customer support, service quality, refund process, and accountability
Customer support is painfully slow, keeps customers waiting for long periods, and often gives the same “10 more minutes” assurance without any real resolution. When the company fails to deliver the service, refunds and cancellations become another frustrating battle.
The service quality is highly inconsistent. Many professionals appear rushed, poorly trained, or uninterested, leaving customers to point out basic cleaning tasks or redo the work themselves. There also seems to be a serious lack of coordination between the operations team and service partners, resulting in repeated reassignments and confusion.
The biggest issue is reliability. People book these services because they need dependable help, not uncertainty. Wasting customers’ time while failing to deliver the promised service is unacceptable. Based on my experience and the number of similar complaints from other users, I would not recommend Pronto until they significantly improve their operations, customer support, service quality, refund process, and accountability
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Unprofessional service always…. NOT recommended
The helpers are good but the app itself and ppl running the app are very unreliable n unprofessional. They send helpers late by 1 hr and sometimes they donot send at all … n they cancel the booking . They don’t apologise. Nothing. Today my helper came late by 55 minutes. App owners are not apologetic for anything and they donot value customers time and money.
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Very bad services
😡😡👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Sankari
Excellent service
Sweep mop and balcony
Nature is good and all services are good
Great
Nice
