Service
Good staff n service
Cleaning
She did a good job! Highly recommended 👍
Utensils n cleaning
Pronto is a good app with a convenient concept, but the overall experience is let down by inconsistent service quality.
One of the biggest issues is the lack of reliable professionals. Many of the professionals are either very slow, don’t meet expectations, or are not transparent about the work. On top of that, if a service takes longer than expected, customers are often asked to extend the booking by paying an additional amount.
Another major concern is customer support. If you’re unhappy with a professional or want to avoid being assigned the same person again, there is no easy way to do it. Everything has to be handled through chat, which is frustrating and time-consuming. Pronto should introduce a proper customer care helpline where customers can quickly resolve issues.
There should also be an option to permanently block a professional after a poor experience. It’s unfair to both the customer and the professional when someone is assigned again despite previous negative feedback. It wastes everyone’s time.
Lastly, Pronto needs to expand its network of trained professionals. Finding available slots, rescheduling appointments, and repeatedly chatting with support takes far too much time.
The app has great potential, but it needs stronger customer support, better-quality professionals, and a more customer-friendly service experience.
One of the biggest issues is the lack of reliable professionals. Many of the professionals are either very slow, don’t meet expectations, or are not transparent about the work. On top of that, if a service takes longer than expected, customers are often asked to extend the booking by paying an additional amount.
Another major concern is customer support. If you’re unhappy with a professional or want to avoid being assigned the same person again, there is no easy way to do it. Everything has to be handled through chat, which is frustrating and time-consuming. Pronto should introduce a proper customer care helpline where customers can quickly resolve issues.
There should also be an option to permanently block a professional after a poor experience. It’s unfair to both the customer and the professional when someone is assigned again despite previous negative feedback. It wastes everyone’s time.
Lastly, Pronto needs to expand its network of trained professionals. Finding available slots, rescheduling appointments, and repeatedly chatting with support takes far too much time.
The app has great potential, but it needs stronger customer support, better-quality professionals, and a more customer-friendly service experience.
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Worst experience ever
Pronto has been one of the most disappointing service experiences I’ve had. The app advertises quick service, but bookings are frequently delayed, rescheduled, or cancelled at the last minute. Even confirmed slots don’t guarantee that anyone will actually show up.
Customer support is painfully slow, keeps customers waiting for long periods, and often gives the same “10 more minutes” assurance without any real resolution. When the company fails to deliver the service, refunds and cancellations become another frustrating battle.
The service quality is highly inconsistent. Many professionals appear rushed, poorly trained, or uninterested, leaving customers to point out basic cleaning tasks or redo the work themselves. There also seems to be a serious lack of coordination between the operations team and service partners, resulting in repeated reassignments and confusion.
The biggest issue is reliability. People book these services because they need dependable help, not uncertainty. Wasting customers’ time while failing to deliver the promised service is unacceptable. Based on my experience and the number of similar complaints from other users, I would not recommend Pronto until they significantly improve their operations, customer support, service quality, refund process, and accountability
Customer support is painfully slow, keeps customers waiting for long periods, and often gives the same “10 more minutes” assurance without any real resolution. When the company fails to deliver the service, refunds and cancellations become another frustrating battle.
The service quality is highly inconsistent. Many professionals appear rushed, poorly trained, or uninterested, leaving customers to point out basic cleaning tasks or redo the work themselves. There also seems to be a serious lack of coordination between the operations team and service partners, resulting in repeated reassignments and confusion.
The biggest issue is reliability. People book these services because they need dependable help, not uncertainty. Wasting customers’ time while failing to deliver the promised service is unacceptable. Based on my experience and the number of similar complaints from other users, I would not recommend Pronto until they significantly improve their operations, customer support, service quality, refund process, and accountability
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Real review
I had a terrible experience with the Pronto app. I made my booking two days in advance, but when the service professional arrived, she immediately asked if I had gloves. She refused to start the work, saying she would only work if I provided gloves. She then started yelling, saying, “You don’t even have gloves for work, and I’m not going to waste 2.5 hours here.”
To make matters worse, she took the OTP, refused to provide the service, and left. When I contacted customer support, they falsely claimed that she wasn’t feeling well, even though she had clearly refused to work because of the gloves. I requested a replacement professional, but instead of resolving the issue, they kept me waiting and eventually only offered to reschedule the appointment for the next day. On top of that, the customer support executive took around 20 minutes to respond.
This was an extremely unprofessional and frustrating experience. I wasted my time waiting for a service that was never delivered, and the customer support team failed to handle the situation honestly or efficiently. I would not recommend this app based on my experience.
To make matters worse, she took the OTP, refused to provide the service, and left. When I contacted customer support, they falsely claimed that she wasn’t feeling well, even though she had clearly refused to work because of the gloves. I requested a replacement professional, but instead of resolving the issue, they kept me waiting and eventually only offered to reschedule the appointment for the next day. On top of that, the customer support executive took around 20 minutes to respond.
This was an extremely unprofessional and frustrating experience. I wasted my time waiting for a service that was never delivered, and the customer support team failed to handle the situation honestly or efficiently. I would not recommend this app based on my experience.
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