Thank you
Very good service on time
Technical staff is horrible
I had placed a booking on this app atleast 2 days previous to the day i needed cleaning. The booking was for 8:30 am. At 8:30 am i got a notification that the partner will be assigned shortly. I started a live chat and asked to speak to a support executive. The support executive named regina got assigned to me at 9:15 or so. I dont know what the timings for these people are. I went to the website and called both numbers available for grievance and none of the numbers were working. Finally, when regina got in touch with me, the hub manager was informed. The partner reached me at close to 10 am. What surprises me is that i feel if i hadnt raised the issue, the “hub manager” would not have arranged anybody to come and work for me. Highly disappointed with the technical staff of pronto. No grievance with the partner assigned but if you say that your support executives are available from 7 am to 10 pm as mentioned on their website, they should be accessible. Either they are starting work late or it is all just pretend that the support is available between the given time slots. So unprofessional.
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Scam
No help arrived, money taken but no help was sent
Service
Good staff n service
Cleaning
She did a good job! Highly recommended 👍
