خدمه ممتازه جداً
كل شي متوفر وجاهز
رفيق
فيه مشاكل يسير مثل التوصيل يتاخر
تواصل معا خدمة عملاء يتاخر علشان يردون
تواصل معا خدمة عملاء يتاخر علشان يردون
Good
Good Services
App is having payment problems
Amount got deduxted without the order made, it is risky , i lost my hard earned money
always showing the same restaurant
there’s no algorithm here unlike other app that always show me restaurants in rafeeq first page more than 20 ads after word everyday its always the same restaurant even after the ads it never change. its better to implement some algorithm because the current way seems lazy look at the other apps if you order a lot from the restaurant it will go up and it will show mix of new restaurant on top mot just the same one (even without the ads they’re all the same).
+
they keep removing features instead of adding them
worst app compared to talabat and snoonu
+
as of 5/8/2026
their drivers don’t know how to communicate at all
neither english or arabic and they they forget items at the restaurant
+
they keep removing features instead of adding them
worst app compared to talabat and snoonu
+
as of 5/8/2026
their drivers don’t know how to communicate at all
neither english or arabic and they they forget items at the restaurant
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Thx
Friendly and quick delivery service
Issues with restaurants
I really dont like whats going on right now with the app every restaurant i try to search for is not even on the app and everytime i try to contact customer service they tell me its a technical issue with the system but its been 2 weeks.
Misleading Notifications
The app frequently sends notifications about offers such as “25% off” or “Free Delivery,” but leaves out important conditions like the minimum order value, eligible restaurants, or other restrictions. The full terms are only revealed after opening the app, which is misleading and wastes users’ time. Please include all key offer details in the notifications so users know exactly what they’re getting.
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كود الخصم للمستخدمين الجدد لا يعمل
حملت تطبيق رفيق وحاولت استخدم الكود HELLO30 للخصم للي حملوا التطبيق حديثاً لكن الكود لا يعمل ممكن توضيح
Terrible UX and Non-Existent Customer Support
The UI design is incredibly frustrating. The customer support interface only has a bot, and there isn't even a text box to type your own question. I had a very simple issue but it was impossible to reach a human. To make matters worse, I signed up for a "7-day free trial" for the membership, but I was charged immediately. When I finally called customer service and waited over ten minutes, they told me they couldn't handle it and promised someone would get back to me. I’ve heard nothing since. An absolutely awful experience.
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Unprofessional customer support handling
I had a very disappointing experience with the support agent, Folashade. My issue was not properly resolved, and her responses were unhelpful and unprofessional. She did not show willingness to assist and ended the chat without fully addressing my concern. This level of service needs improvement.
Pro
The free trial for Pro is for 7 days and even after we cancel it before 7 days,a new free delivery for 7 days Pro offer will be displayed which will be charged 35 qr
always showing the same restaurant
there’s no algorithm here unlike other app that always show me restaurants in rafeeq first page more than 20 ads after word everyday its always the same restaurant even after the ads it never change. its better to implement some algorithm because the current way seems lazy look at the other apps if you order a lot from the restaurant it will go up and it will show mix of new restaurant on top mot just the same one (even without the ads they’re all the same).
+
they keep removing features instead of adding them
worst app compared to talabat and snoonu
+
they keep removing features instead of adding them
worst app compared to talabat and snoonu
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Using promo codes as click bait
First time rating an app in the Apple Store , every time they give one offer or voucher they will make hidden rules like add 50 riyal worth more to use the voucher you will only come to know once you try to apply the voucher . Very bad experience
Very bad, and also worse customer service
1 out of 5 stars. I do not recommend this app
برنامج سئ بالعامل وسنونو افضل منهم
غير محترفين اول مره اجربهم تم إرسال أكل مفتوح ومأكول منه
One of the worst experiences
I had one of the worst experiences with Rafeeq tday I ordered from a shop and within 2 min I tried to cancel it but there was no live agents at that time so once the food was delivered I argued, chatted with 3 live agents me and all to get my money back cuz it was their problem they didn’t have active live agents at that time and then at 12 midnight I called them again and they asked me to wait cuz they hv appointed a delivery guy take back the food and then return my money back and I waited waited waited so long that it was 1:15am still no update so I called them and asked they said they will take the food tmrw and return the cash, they isn’t even call to report that I had to call them
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اسوء ابلكيشن توصيل في قطر 👎🏼
اسوء ابلكيشن توصيل في قطر 👎🏼
Very Poor Service
Extremely disappointed with their service!
Won’t recommend this app anymore
Won’t recommend this app anymore
Great delivery app with great customer care service
W
