Highly inflated tickets
This app is a third party that charges rates that are 100 percent above the actual costs. Also, if you try to cancel, it’s not allow so you are stuck with the tickets. I ended up spending an additional $300 over actual costs. Please be learn from my costly mistake.
Scam
This app is a scammer platform that resells official train tickets with a massive markup! I bought tickets for a Romanian train here, and they charged me nearly $40 extra on top of the original price.
When I tried to cancel the tickets a day before the trip, the app blocked the cancellation and showed a "$0 refund." Only after severe stress and automated system updates did I manage to get a partial refund. Their cancellation policy is hidden and extremely unfair.
Do not use this app! In any country you visit, always download the official local transportation app (like CFR Călători for Romania) and buy tickets directly from the actual carrier. You will save a ton of money and avoid huge stress. This app is a trap for tourists!
When I tried to cancel the tickets a day before the trip, the app blocked the cancellation and showed a "$0 refund." Only after severe stress and automated system updates did I manage to get a partial refund. Their cancellation policy is hidden and extremely unfair.
Do not use this app! In any country you visit, always download the official local transportation app (like CFR Călători for Romania) and buy tickets directly from the actual carrier. You will save a ton of money and avoid huge stress. This app is a trap for tourists!
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Worst customer support
I accidentally selected the wrong date when purchasing two tickets. I immediately contacted support and spoke with Afina (both times) who assured me twice that a specialist would follow up to help correct the date. It has been several days, and despite multiple attempts to follow up via new chat threads, I’ve been completely ignored. Mistakes happen during booking, but the complete lack of follow-through from customer service is very disappointing.
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DO NOT USE!!!
Horrible app praying on travelers who are desperate. I tried to cancel my purchase not even ten minutes after payment and they still kept 100$ as a “fee”. A fee for doing what? I couldn’t tell you. Disgusting behavior. I was away for my honeymoon and can’t afford to waste any money but they obviously don’t care. Just look at all of the other one stars they have.
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Save your money
You should always try to book with the train company directly as Rail Ninja won’t hesitate to charge 100%-150% more
