Not user friendly for seniors
It’s great to get the discount but interacting with the app is a nightmare
Senior Railcard
Excellent savings, well worth the cost of the card
Great savings
Only thing which could be better is being able to put my Railcard in the apple wallet
Too difficult
Bounces between the app and the web. It should be too easy to just download the card to an Apple wallet - yet there is no clue how to achieve this.
Railcard - ticket officer er incident
I had an extremely bad experience, where a ticket officer tried to fine me for ‘not having my railcard renewed’ because we have to manually put a code in which was in my trash email it didn’t even go to my inbox. I showed the lady proof of purchase and she still wanted to fine me. I don’t understand why it doesn’t automatically update on the app when your payment has been processed. This was a really unfair distressing experience on my way to work.
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AlexD
Great app.. excellent value…would help if of line functionality was introduced where no signal is available?
Ease of use
Not the most intuitive of applications but not hard.
Missing add to Apple Wallet
Simple app but the process of adding a railcard to the app could be smoother. Adding a railcard to the Apple wallet is a missing must have.
Minimal savings
Minimal savings for unreliable services. Always late due to some ridiculous reason. If trees are such an issue with falling down on the tracks, maybe cut them down to avoid the inconvenience! Just a common sense idea!!!
Disabled persons railcard
The process of purchasing the rail card could not have been simpler. But the Railcard app should be downloaded before trying to make a purchase. This should be clearly stated at the beginning of the purchase process when using the online system.
Easy
Easy to access and view.
Savings galore
It is really nice to rack up the discounts which are quite generous
Excellent support
I rang railcard support after repairs to my phone had lost my apps and I couldn’t access my email - I was away from home with limited cash and no access to cards or online payments. The phone was answered quickly and the customer service person was exceptionally courteous and helpful and got my railcard activated again on my phone so I could get home. Thank you for your wonderful service
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Poor functionality
Quite often the app opens to indicate that my Railcard has expired when it has nearly two years left.
Dreadful
Purchasing the Senior Railcard was straightforward but adding it to my Railcard app was a nightmare! The process was not user friendly
Not working
Just had to pay full price for a ticket as my railcard didn’t work
Needs more work
I spent half an hour trying to get my newly purchased railcard onto the app. The code was rejected as invalid. Eventually - and with some trepidation - I deleted the app from my phone (it’s been on my phone for years) and then it all worked. Obviously not enough attention has been given to the updating process since deleting the app wasn’t mentioned, and it would be a problem if renewing before expiry date.
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Worth It For Rail Travel
I found the whole process easy to complete. Just ensure you’re ready to take a selfie before you start. Pair it with your fav rail ticket app and you’re sorted.
Reduces costs
It really does make a difference to ticket costs especially longer intercity travel. Convenient and 3 year railcard even better
Simple to renew
Relax after the process of renewal is simple
