RCBC Digital User Reviews

Name: RCBC Digital
Rating: 2.6 (56 reviews)

RCBC Digital

RIZAL COMMERCIAL BANKING CORP

💰 Finance

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ONLINE BANKING ISSUE

worse than BDO online banking!!!! Number is correct but didn’t get any OTP. I can only reach them through email but no one’s responding !!

tan_____

2 years ago

Response from developer

Hi tan_____ thanks for reaching out. We apologize for the inconvenience this has caused you. We would very much like to offer our assistance on your concern. Kindly send us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.

Update Password Now is Not Working

I already reached out to your customer care dep’t about this app issue and “advised” me that they will forward this concern to the development team of this app. As usual, lip service is what we can always expect. Pls fix this, the app doesn’t support password update and always throw an error message. I can update my password successfully thru the website link/desktop, but the app does not allow to do so. I have changed my password again today thru the website since this app won’t do it, even if you press on “Do it later” does not let you go thru. What’s the point of giving a do it later button just to do nothing? TOTALLY Pointless. Fix it.

Joeliit

2 years ago

Response from developer

Thank you for bringing this matter to our attention. We appreciate your time and understand that you are disappointed with the service you received. We apologize for the inconvenience caused and want to ensure that we provide you with the best assistance possible. To help us investigate your concern further, please send us an email again at customercare@rcbc.com. We will do our best to resolve the issue and make things right for you.

RCBC Digital App

I read all the comments and most of them were negatives. I am so sorry for you guys and hope all your problems will be solved and fixed with the help of RCBC. I could relate because I was using other digital bank in the Philippines for so long and when they’ve updated their app it made me feel sad, upset and frustrated. There were times I couldn’t receive an OTP and sometimes I couldn’t even log-on into my account. That’s why I’ve tried and made me decide to open an online bank account with RCBC. I am residing in the US. I am a Filipino Citizen and I have my smart roaming number. That’s all you need to apply for bank account with RCBC. I did it and I’m loving their digital app! So easy and friendly to use! Now I am planning to switch from my old bank to RCBC! THANKS RCBC and more power!

Ruler Kings

3 years ago

Response from developer

Thank you Ruler Kings, for your five star review! We are happy you had a good experience and hope you continue enjoying the convenience of our RCBC mobile app.

MOST DIFFICULT MOBILE BANKING I EVER EXPERIENCED

Its been almost a month that im trying to register for mobile online banking and i cant get through it. Are you kidding me?!!!!!!! Why this bank is so so so difficult. My mom went to the bank itself and tried to ask for help with this online banking registration and the employee that is assigned with this specific department, cant even help?! SERIOUSLY?! RCBC?! My mom was addressing the problem to whoever that person is, SHE WAS NOT LISTENING TO HER?!!!! so my mom end up walking out that bank door!!!!. SO WHAT IS THE POINT OF DOING BUSINESS WITH YOU GUYS?!!!! NO!
I AM NOT GIVING EVEN 1 star on this.

Runa2893

3 years ago

Response from developer

Hi Runa, thanks for reaching out. We would very much like to offer our assistance on your concern. Kindly send us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.

Otp very late

I cant log in to my account! It asks for a new password then sends the otp after 2hours!!!

RoseAnn1982

3 years ago

Response from developer

Hi RoseAnn1982, thanks for reaching out. We would very much like to offer our assistance on your concern. Kindly send us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.

Worst bank ever

Worst bank ever.

aajjaajjaajjaajjaajj

3 years ago

Response from developer

Hi aajjaajjaajjaajjaajj , thank you for posting a review and we’re sorry to hear your experience didn’t match your expectations. Please allow us to assist you by sending us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.

Face id

Usually i use my face is working but now I didn’t, coz its too much to type the user if and password 🙄

khaynae

3 years ago

Response from developer

Hi Khaynae, thank you for posting a review and we’re sorry to hear your experience didn’t match your expectations. Please allow us to assist you by sending us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.

Useless!

I opened a savings account and tried to link it to the app. Received an email every few days for two weeks saying that an agent was going to contact me for verification. Never received the call. Finally got an email asking me to verify by replying YES. A couple of days later I was notified that I never responded so the request was canceled.

Bumblehide

4 years ago

Response from developer

Hi Bumblehide, thank you for posting a review and we’re sorry to hear your experience didn’t match your expectations. Please allow us to assist you by sending us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.

Cannot log in with my face ID

I don’t know what’s wrong but I didn’t get my latest statement. I keep on emailing about it and the reply would say that they already sent it. Why can’t they just send another copy.
They emailed again saying that I can just log in through online banking but like I said face ID is not working.

Karen101656

4 years ago

Response from developer

Hi Karen101656, thank you for posting a review and we’re sorry to hear your experience didn’t match your expectations. We would like to investigate further. Pls email us at email@service.rcbcbankard.com and provide us with the screenshot of the problem or you may call RCBC Credit Customer Service hotline at (02) 8888-1888.

Disappointed

The Master Card get rejected by the bank when link, and the card lock/unlock option in the App is error. The counter can do nothing, the customer service hotline ask a lot of questions but didn’t do anything helpful even get impatient and hang up the call. First time experience RCBC was terrible. I would suggest any other bank.

dada784838

4 years ago

Response from developer

Hi Dada784838, thank you for posting a review and we’re sorry to hear your experience didn’t match your expectations. Please allow us to assist you by sending us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.

Worst!!

Had issues that took more than a month to resolve. Been calling overseas several times, exchange of emails for so long and still hasn't address my concern. Totally, totally such a pain in.....

100276Frustrated dude

4 years ago

Response from developer

Hi 100276Frustrated dude, we're sorry to hear your experience didn’t match your expectations. Please allow us to assist you by sending us a message via our RCBC Facebook page and provide us with your email address along with the reference number of your email to our Customer Care so we could check your concern.

Unreliable app

This is the most unreliable banking app that I have. Every time I’m going to do a transaction on the app I always need to call the tech support to get something fixed.

ejlorena

4 years ago

Response from developer

Hi Ejlorena, thank you for posting a review and we’re sorry to hear your experience didn’t match your expectations. Please allow us to assist you by sending us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.

Not working

Tskkk..tskk. Why app exist but never works! Tskkk.tskkk. 😑

kendrazoey

5 years ago

Best online banking facility

The RCBC online banking is so easy to use. I have loved using this app before the pandemic and I love it even more now. I never have to leave home to do my banking transactions. So easy to navigate! Kudos to RCBC!

inday R

5 years ago

Response from developer

Thank you inday R, for your five star review! We are happy you had a good experience and hope you continue enjoying the convenience of our RCBC mobile app.

CANNOT USE THE APP

I can’t use my app lately. Keeps saying the app won’t work on jailbroken devices, but my iPhone is not jailbroken. Please fix this!!!

bakedmaconroni

6 years ago

something is wrong with the app

use to be ok but lately i cannot access or use the app. it keeps telling my that my phone has been jailbroken but i never done anything with my phone.

jopaulo3