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Realstar – Resident Portal

Realstar – Resident Portal

by Yardi Systems, Inc.

16 ratings
64 reviews
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • December 15, 2018
  • May 1, 2026

Features

Developer

Yardi Systems, Inc.
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Realstar – Resident Portal screenshot #1 for iPhone
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Realstar – Resident Portal screenshot #6 for iPhone
Realstar – Resident Portal screenshot #7 for iPhone
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Reviews summary↘︎
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🔄6+ apps
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❓4 answered
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📦~ in 6 months
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About

Manage your apartment rental living with ease. This app allows you to make secure online payments and submit maintenance requests directly from your device.

✓Secure online payments
✓Submit maintenance requests
✓Apartment rental services
✓Convenient living management
Show original description

What users say

Summarized from real user reviews of Realstar. Based on 16 reviews and a 4.4/5 average, it highlights the 11 positives and 21 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Easy to use
  • 👍Convenient
  • 🚀Efficient payments
  • 👍Straightforward maintenance requests
  • 👍Good app
  • 👍Seamless and efficient
  • 👍Great app for residents
  • 👍Helpful for payments and maintenance
  • 👍Intuitive interface
  • 👍Quick rent payment
  • 👍Easy to submit requests with pictures

Negative things

  • 🐛Not optimized for mobile
  • 🐛Forms close midway
  • 🐛Menus not scrollable
  • 🐛Emails not received
  • 🐛Poor UX design
  • 🐛Doesn't remember password/email
  • 🐛Manager can't update repair status
  • 🐛Color scheme needs work
  • 🐛Questions blend into background
  • 🐛Slow and glitchy
  • 🐛App times out
  • 🐛Login issues persistent
  • 🐛Extra fee for rent payment
  • 🐛Balance maintenance is ridiculous
  • 🐛Missing Montreal buildings
  • 🐛Website down for payments
  • 🐛NSF charges due to app issues
  • 🐛Autopay never worked
  • 🐛Confusing account verification
  • 🐛No way to follow up
  • 🐛API validation call missing
See all reviews

What's New in Realstar

26.4.0

May 1, 2026

Thank you for being an awesome app user! We appreciate your commitment to our app. We’ve made some general improvements and bug fixes in this update.

User reviews

Most RecentHighest RatedLowest Rated

Easy to use!

Convenient to have
moi_ c.rmoi_ c.r

Realstar Portal

Easy and Convenient !
Morri SonMorri Son

Not optimized for mobile use

The app is not optimized for mobile devices, forms close midway through use, some of the menus won’t let you scroll all the way down so you can see what your typing in the bottom boxes, and I’ve sent emails through the app that where never received. The UX design is poorly done in my opinion.
Bellaboo!😻!😺Bellaboo!😻!😺

Works great

The app works great, very easy to make maintenance requests and more features.

I wish they used the Announcements tab more, it will make it easy to announce things.
RuddyyyyyyyyyyyyyyyyRuddyyyyyyyyyyyyyyyy

Easy to use

Easy to make a payment/use
ZoeCoates7ZoeCoates7
See 59 more reviews

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User experience

🐞

Reported Bugs

15 issues

Forms close midway through use

Bug

Some menus won't let you scroll all the way down

Bug

Emails sent through the app are never received

Bug

App does not remember password and email

Bug

Manager cannot update the status of a repair

Bug

Color scheme makes some questions hard to see

Bug

App is incredibly slow and glitchy

Bug

App times out frequently

Bug

Login issues are persistent

Bug

Rent autopay has never worked

Bug

Cannot find building address for signup (Montreal buildings missing)

Bug

Website does not work to pay account/rent

Bug

App caused NSF charges due to bank account issues

Bug

No way to follow up with the app

Bug

API does not make validation calls to the bank during setup

Bug
✨

Requested Features

8 requests

Use Announcements tab more

Feature

Build in way to update ticket status and inform tenants

Feature

Improve contrast on forms for better visibility

Feature

Add option to upload videos for maintenance requests

Feature

Allow back and forth dialog on issues

Feature

Allow users to close requests after verification

Feature

Implement a feature to validate bank account details during setup

Feature

Add a directory for head office extensions

Feature

FAQ

What can I do with the Realstar Resident Portal app?

The app provides a convenient way to manage your apartment rental living needs. You can make secure online payments for your rent and submit maintenance requests directly through the app.

Is the Realstar Resident Portal app free to use?

Yes, the app is free to download and use. There are no additional costs associated with accessing its features for managing your rental services.

How do I submit a maintenance request?

You can easily submit maintenance requests through the app. Look for the option to submit a request within the app's interface, and provide the necessary details about the issue.

What kind of payments can I make?

The app allows you to make secure online payments for your rent. This offers a convenient and safe way to handle your financial obligations as a resident.