Reby User Reviews

Name: Reby - Ride Away
Rating: 4.36667 (120 reviews)

Reby - Ride Away

REBY INC

✈️ Travel

Top reviews

Most Recent Highest Rated Lowest Rated

No SMS

I was already an user, but after a while it didn’t work anymore, i tried to signup again but it won’t send sms.

Неразбериха

3 years ago

Not great for foreign cell service

We used Reby in Florence, Italy and had a frustrating time ending our trips, therefore we paid more than necessary for every trip taken.

As a foreign visitor, our cell service was fast enough to start the trip, but not fast enough to end it as you have to take and upload a photo of the parked scooter in one of their designated parking spots.

We learned that we needed to find a place with wifi (next to the scooter) in order to upload the photo, which added about 10-15 minutes to the end of our trips. In total we paid about €50 between the two of us for two days. I wish you could’ve seen us RUNNING to our hotel wifi at the end of the day to upload a freaking photo of a scooter before it timed out.

The scooters themselves were good when they worked. I unlocked one that would not move at all but charged me €2 anyway. There are zones that slow you down automatically which we didn’t realize until later. We just thought our scooters were broken.

The chat feature in the app was really nice but their suggestion to “turn off the internet and turn it back on again” was not helpful.

leannade

4 years ago

First & Worst Experience!! ❌

My experience from Florence, Italy - I scanned the barcode and it immediately started the trip- no confirmation asked, no information provided, nothing!!! Fine, now that the trip was started, I went on my way which was 4 minutes of ride and decided to park where I wanted to go- turns out I cannot park anywhere and there are designated zones for parking. So, I go to the designated parking zone, park the scooter, hit 'finish trip' - it asked to take photo of the parked scooter. I took the photo, try to upload it- it gave me error after error for 13 minutes after that. It would not end the trip no matter how I took the photo and tried to upload. Eventually I had to make an International call to the service center who were able to end the ride for me. They said they would refund the money for the 13 minutes I wasted, but in the only refunded me in app credit (like why would I use an app that poorly built)! I forced them to refund on my credit card and they laughed at me and said it would take 5-7 business days!!

AC_1992

4 years ago

Response from developer

We are sorry if the app had an error at a specific time. Contact us at support@reby.co to troubleshoot your refund!

Inferior App, Service and Support

I signed up with a referral code. I had weak internet signal. I unlocked a unit and moved it three inches. The app only allowed me to unlock one unit and I needed a second for a friend with no internet. I hit finish and it just froze there’s cancelled and hit finish again and it succeeded at a little over 1.5 minutes.I was on the chat with support for over 10 minutes and it just took forever for them to respond. Be sure you are actually going to use the service because purchases are not refundable.

is4fun

5 years ago

Outside of bcn, does not work well, many broken vehicles

In zones outside of the main barcelona city the vehicles are usually broken or missing helmets, etc.There has been a broken reby scooter in my neighborhood for over a month and no one fixes it for example.

Bobbyealters

5 years ago

Use other scooters instead of this

Will not use again. The parking restrictions are outrageous. Took me more than half my riding time to find a place to park. Ended up in the same place I originally found the scooter so it did me no good riding it. I will use other scooters instead like Lyme and Bird.

gamereviewer8894568

5 years ago

Response from developer

We are sorry you did not enjoy our service. We have many parking points all over the city so you can park wherever you prefer! If you need more information you can contact us at support@reby.co

Great scooters!

Industrial grade stuff, safe and comfortable ride.

KJaiT

6 years ago

Response from developer

Thank you so much for your review. We love to know our clients like our service supporting sustainable mobility.

Doesn’t work

App crashes constantly. Link to support is dead. Scooter rentals ‘reset’ constantly causing a huge extra charge for 1 trip

Questtt

6 years ago

Response from developer

Oh no! We are very sorry that you cannot enjoy our service. In order to help you, please contact us at support@reby.co and we will analyse your case.

Great service for a tourist from Chicago

The scooters are wonderful since Barcelona has dedicated bicycle lanes

RazRay32

7 years ago

Response from developer

Thank you so much for your review! We love to know our clients like our service supporting sustainable mobility.

Great until they charge you fines for no reason

Be aware! The service is great until you get hit with a 50€ charge for “improper parking.” I had my bike parked in a bike rack and still got a charge. No one at support will answer my questions about it. It seems they get you using the service then make their money on fines. I have ordered my own scooter and will not be using Reby any longer. Also I will be telling my friends about their predatory practices and lack of transparency.

Diving gnashing grinch

7 years ago

Response from developer

Apologies for the poor experience related to the fine. Please, could you contact us at Carlos@reby.co, with your phone number so we can investigate your case thoroughly?

Doesn't work well in Barcelona

Most frustrating app ever. Says there are 4-5 bikes available at a certain location and whenever I go there NO BIKES. This has happened to me twice already. Never using it again

Shawn tgod

7 years ago

Response from developer

Oh no! We are very sorry that you cannot enjoy our service. In order to help you, please contact us at support@reby.co and we will analyse your case.

Overpriced, unclear, unreliable.

Be careful: if you park it incorrectly you could incur a €500 fine. It is not clearly stated what you must do to park it correctly. It does say you must connect it to a bike rack but it doesn’t sound like that’s all? You would be better off taking a ride share or a taxi.

Em writes reviews

7 years ago

Response from developer

We regret what happened contact customer service on the app or send email to support@reby.co to offer you a solution.

Not too happy

He usado otras apps. Esta no me gusto.
1) fallo el rato de devolver y perdi 15 mins tratando de solucionar el conro
2) te obliga a comprar paquetes de consumo. Yo prefiero pagar por uso y no prepagar un monto

RCA51

7 years ago

Response from developer

¡Oh no! Sentimos mucho que no puedas disfrutar de nuestro servicio. Para poder ayudarte contacta con nosotros en support@reby.co y analizaremos el caso.

Not professional and awful customer service

The app needs work, I booked my first e-bike in Barcelona. After I booked, I noticed that the lock was broken. There was no way to cancel the ride, I opted to finish the ride and sent a message to customer service about the broken lock.

I got back a one-liner saying. Thanks for notifying and that’s it!! No apologies for the inconvenience or an option to get a refund.

I recommend using Bird or similar since it has a better customer service and is not as expensive.

haxorhead

7 years ago

Response from developer

Oh no! We are very sorry that you cannot enjoy our service. In order to help you, please contact us at support@reby.co and we will analyse your case.

Charges your account without your permission

I only meant to pay for my single time ride, and Reby took money from my card without notifying me and put it onto my account’s balance. I never agreed to pay this, and I asked for a refund.
I’ve been trying to contact their support team for weeks, and no one is replying to or reading what I’m sending them on the app. Please help.

morrget

7 years ago

Response from developer

Oh no! We are very sorry that you cannot enjoy our service. In order to help you, please contact us at support@reby.co and we will analyse your case.

Works well

A bit expensive but good scooters

Gerxt

7 years ago

Response from developer

Thank you so much for your review! We love to know our clients like our service supporting sustainable mobility.

Me encanta

Lo unico que cambiaria seria lo del euro antes de empezar ya que al final el precio se dispara un poco pero por el resto muy buena y divertida

Simon Font

7 years ago

Response from developer

Te recordamos que nuestro servicio es de calidad y respeta al medio ambiente. De todos modos, para reducir el coste tenemos promociones especiales al añadir saldo y pases semanales y mensuales.

Finishing the ride

I can’t finish my ride. The app says that I’m out of service area but I am not. After thar I have tried another and other place - no success. Then I just leave it without finishing and after 20-30 mins they charged me for 9€ (not 2€). Support no response. Terrible experience in Barcelona

tf8ruru

7 years ago

Response from developer

Oh no! We are very sorry that you cannot enjoy our service. In order to help you, please contact us at support@reby.co and we will analyse your case.

Hassle

Reby was a hassle when I tried to use it in Barcelona. More than half of their scooters were out of service it had low battery and some of them just didn’t work and I only found that out after I had unlocked the scooter. Also the whole locking it thing was annoying too. Lime or Movo is way better. Good customer service though.

Don - Indo - OG

7 years ago

Response from developer

Hi Don, we are continuously improving our operations to guarantee higher battery charge levels especially towards the end of the day. We are committed to a model where scooters are not perceived as a hindrance, which is why we require our scooters to be parked and locked to bike racks.

Good alternative mode of transportation

I really enjoy the service in Barcelona and generally the scooters are in good shape. One issue is the service area of Barcelona needs to be expanded into the surrounding communities where many companies are relocating to (Esplugues, Cornellà and others)

briapencer