get conned bc you cannot log in to get those fake benefits like pets‼️
this company is evil‼️ they will not let you log in to the app which means you cannot have your pets like every tv ad says! theyre consumer terrorists and will charge you $650 for your pet bc you didnt login bc its not possible! EVIL MOTHAS TERRORISTS CRIMINAL THIEVES‼️
Unprofessional
They’re staff is very unprofessional, violent, and disrespectful they’ve constantly harassed me after disconnecting from their network of “hotels” and they’re rooms are extremely unclean. I won’t recommend them to anyone or any dog either!
Worst Hotel App Ever
This app is terrible. It changes booking dates, never keeps info properly, points don’t match properly. This is not worthy of any hotel chain. Terrible.
Absolutely worthless
Oops error. Oops error. How about oops it worked for once? To the CEO of red roof Inn this application is definitely costing you business.
App needs a tone of work
Points do not load fast enough, prices say differently online then on app, rooms are cool there clean and the channels on tv where good there was a problem with the plumping and water in the bathtub was leaking the entire stay. The staff here were super helpful and friendly.
Fix the forms
Couldn’t register because the form won’t let me auto-create or even paste a password
Great Red Roof Inn Haltom City
Great place to stay. Very nice people. Rooms are nice. Great service. Everyone is helpful, nice and accommodating all the way from the manager to the ladies that clean the rooms!!! They will always be my first choice when I need a place to stay.
App is GARBAGE
I became a Red Roof VIP member literally on the 4th of July, 2025. As soon as I did, I downloaded the app for easier navigation. Lo and behold, after I downloaded the app, I realized that it doesn’t work, not even a little bit. When I click on the app, all I get is a “Red Screen”! Way to go Red Roof. One big way to lose a customer
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Horrible
App doesn’t even open for me.
Doesn’t open
Nothing on the app
App Tech Issues - Multiple Rooms Booked (March 2025)
Tried booking my room via the app. I got an error message, so I checked my card information to be sure I entered everything correctly and I did, so I tried processing it again. Got another error message. Tried a few more times and kept getting error messages. After several unsuccessful tries, I called the reservation number to speak with someone.
The error message processed 7 room reservations under my name! And because I was paying an advanced room for a cheaper rate, the rep told me she could not cancel the duplicate rooms. I explained it’s just me, for 1 night, and the app wasn’t working properly. The rep said she would contact the front desk of the property. The rep was told by the front desk there was nothing they could do because those rooms were non refundable, but advised me to call the manager on Monday. Both were very polite but neither had authority to remove the duplicate room reservations. Before the call ended, I asked the rep to report the tech issues to the department, but she said there was no department for app issues. (That sounded strange.)
I will call on Monday morning (it is now Saturday) and update this review. As a Red Roof member, there should be no issues with cancelling duplicate room reservations, especially if the app was not working properly.
(I have pictures as proof but not sure how to upload them to the review.)
The error message processed 7 room reservations under my name! And because I was paying an advanced room for a cheaper rate, the rep told me she could not cancel the duplicate rooms. I explained it’s just me, for 1 night, and the app wasn’t working properly. The rep said she would contact the front desk of the property. The rep was told by the front desk there was nothing they could do because those rooms were non refundable, but advised me to call the manager on Monday. Both were very polite but neither had authority to remove the duplicate room reservations. Before the call ended, I asked the rep to report the tech issues to the department, but she said there was no department for app issues. (That sounded strange.)
I will call on Monday morning (it is now Saturday) and update this review. As a Red Roof member, there should be no issues with cancelling duplicate room reservations, especially if the app was not working properly.
(I have pictures as proof but not sure how to upload them to the review.)
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Opportunity for Improvement
App has potential just basic improvements to Home Screen and navigation to other screens. This reminds me of apps that first came out in the early 2010s
slow
i love this place so so much but why does it take 7 minutes just to press a single button on the app😅. also why does it not show my current bookings. where's the owner to fix this?
Horrible app
Slowest app I have ever tried to deal with. I can’t look to see exactly what room it is. There’s no preview of the rooms and when I do try to book it book now it’s not lighting up and I have literally done everything I’m supposed to do… the hotel experience at this specific location is horribly enough without the horrible app
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App issues
First I want to say this App is terrible it don’t show when you checked in or out anymore and the points are not showing or if you cancels. How can you even keep up with anything if it’s not in the App we need to see as well what’s going on.
Have to look in my emails all the times to keep count of the dates I checked in, it’s very confusing not being able to see it on the app. How would we know if we really getting our points from you all . I know I have more points staying a week in the hotel. You can tell us anything about our reward points.
Then I get a story saying I used two emails. I’ve been using the same email since I have started using the app. If I don’t get my points I will be reporting this app as a fraud and scammer into letting people think they are getting free nights to stay and earn points. All my points should come on the same email I’ve been using . I like the hotel but I will not be getting scammed to stay somewhere.
Have to look in my emails all the times to keep count of the dates I checked in, it’s very confusing not being able to see it on the app. How would we know if we really getting our points from you all . I know I have more points staying a week in the hotel. You can tell us anything about our reward points.
Then I get a story saying I used two emails. I’ve been using the same email since I have started using the app. If I don’t get my points I will be reporting this app as a fraud and scammer into letting people think they are getting free nights to stay and earn points. All my points should come on the same email I’ve been using . I like the hotel but I will not be getting scammed to stay somewhere.
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App is junk
Why………..is……….the…………app…………so…………..slow?
You cannot view any of your reservations in the app, and therefore no changes or cancellations. Be sure to take a screen shot of your confirmation as this will be your only proof.
It makes no sense that a corporation run by grown adults has such a sorry app. Fire your coders and hire some professionals. Please. For the sake of your business.
You cannot view any of your reservations in the app, and therefore no changes or cancellations. Be sure to take a screen shot of your confirmation as this will be your only proof.
It makes no sense that a corporation run by grown adults has such a sorry app. Fire your coders and hire some professionals. Please. For the sake of your business.
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Crashes
The app crashes a lot
Crashes
App Crashes when the Stays button is tapped. Deleted App. Reinstalled App. Same results.
App not pulling any up stays
App not allowing me to pull up any reservations already made
App won’t open APP Support
App won’t open APP Support
Bugs
For several weeks the stay icon on app is not operable. Seeking to see upcoming stay soon.
